PHONE 815-***-**** • E-MAIL *********@*******.***
SUMMARY OF QUALIFICATIONS
Advanced User of Microsoft Office: Word, Excel, Access, PowerPoint, Project, Outlook
Advanced User of Lotus: Notes, 1-2-3, CC: Mail, Organizer
Efficient, Precise, Meticulous, Professional, Organized, Adaptable, Team Player
DePaul University Chicago, IL
McHenry County College Crystal Lake, IL
Robert Morris College Chicago, IL
Associates in Arts - History
? Honor Roll
? 4.0 Grade Point Average
? Highest Honors Award ? Graduated with Recognition & Honors
? President’s Honors List
? Perfect Attendance
Marketing Information Specialist
November 2005 – Current
First Midwest Bank Itasca, IL
? Download Raw Data from Core Processor
? Create Reports for Management
? Build User-Friendly Databases for Team ? Analyze Performance of promotions
? Assist in Development of New Promotions
? Coach Sales Associates in Branches
IT Production Support / Information Security AVP
April 2003 – November 2005
Citigroup Hoffman Estates, IL
? Provided Access to Various Systems
? Conducted Semi-Annual Audits
? Implemented Process Improvements
? Developed Master Database ? Managed Vendor Relationships
? Resolved Break-Fix Production Issues
? Determined & Documented Root Cause
? Facilitated Code Implementations
February 2001 – April 2003
E-T-A Circuit Breakers Mount Prospect, IL
? Assisted National Sales Manager
? Generated Annual Forecast
? Produced Quarterly Reforecast ? Analyzed New Business Opportunities
? Interacted with Worldwide Offices and Subsidiaries
Sr. Administrative Assistant
May 1999 – August 2000
Deloitte Consulting Chicago, IL
? Assisted Auditors/Consultants at Client Site
? Analyzed Profitability via AcQuire and Microsoft Project
? Created Macros via Visual Basic ? Utilized Dow Jones and Lexis-Nexis
? Developed System to Manage Resources
? Facilitated Microsoft Training
Customer Service Insurance
Woodstock, IL - secretary, kalamazoo, insurance, icd, inpatient,...
Crystal Lake, IL - todd, security, fraud, billion, it security,...
Cpc, Cpc-H, Coc, Outpatient Facility Coder, Injections And Infusions
Woodstock, IL - coder, icd, cpc, coding, encoder, evaluation, cm,...
Woodstock, IL - was, operator, first, cnc, machine operator,...
Woodstock, IL - elizabeth, inspector, crystal, inspection, packer,...
Woodstock, IL - schedules, industrial engineer, standards,...
Customer Service Administrative Assistant
Woodstock, IL - also, appointments, candidates, rep, call,...