Customer Service Sales
Resume:
***** ***** ****** **, *******, TX *****
********.*****.*@*****.***
Languages: English and Spanish (written, verbal, read)
Samantha E. Perez
Skills
Customer service oriented, detail oriented, sales, retail, team player, able to work well under pressure, proficiency in Windows and Microsoft Office, good communication skills, full management of SABRE computer reservation system (MySabre, Sabre Red, TurboSabre).
Experience
2010-2011 Italviajes – American Express Caracas, VE
Sabre Operations Consultant
• Operative control and supervision of the 58 Italviajes agencies on the country.
• Control and administration of the travel insurance sales.
• Call Center environment.
• Costumer services.
• Emergency service and attention to corporate clients 24 hours.
• Administration and management of the Sabre Computer Reservation System.
• Sabre Assistance.
• Creating reports from American Express Corporate Accounts.
• Operational support and monitoring agreements American Express corporate accounts.
• Bookings, lowest available fares, rates, exchanges, refunds, Virtual Multi Purpose documents (V-MPD).
• Auto Rentals
• Travel assistance insurance.
2009-2010 Tour Las Mil y Una Noche Maracay, VE
Travel Counselor
• Sales
• Customer Service.
• Booking and airline ticketing, changes, lowest fare. Implemented training course for new recruits – speeding profitability.
• International travel package.
• Auto rental.
• Sabre Management
2009 Hotel Byblos Intercontinental (INTERNSHIP) Maracay, VE
Receptionist
• Customer Service
• Provide telephone attention
• Check-In and check-Out
• Bookings
• Manage room vacancies
Education
2007-2010 Higher Technician Diploma Maracay, VE
Tourism
• Knowledge of national and international geography.
• Customer service oriented.
• Develop qualities handling conflicts properly.
• Develop capacity designing and planning tourism national and international projects.
• Owning an independent critical thinking, creative and ethical.
• Skills speaking and writing correctly.
2001 - 2003 Associate Degree Maracay, VE
PR
• Sales strategy and persuasiveness skills.
• Complaints handling capacity.
• Ability to build customer confidence.
• Leadership and organization ability.
• Strong personality and leadership skills.
Trainings
• Customer Service.
Organizacion Italcambio. 2011
• Sabre system management for managers.
Sabre Travel Network 2010
• Quotes, fares, refunds and changes.
Sabre Travel Network 2010
• Phase IV.
Sabre Travel Network 2010
• New Travel Consultants.
A.V.A.V.I.T 2010
• Customer Service.
I.U.T.A.R 2008
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