Customer Service

TERI J. FOLEY

**** ******** **.

Colorado Springs, CO 80920

719-***-****, 719-***-**** Cell

OBJECTIVE: To apply my skills in Retail, Customer Service and Insurance to a position that encourages creativity, fosters excellence and allows for dynamic growth potential in a professional environment with opportunities for leadership roles.

QUALIFICATIONS

• Outstanding abilities in Customer Service with emphasis on strong leadership and management skills.

• Qualified to market and sell a wide range of products and services to people at all levels and roles.

• Proven ability to adapt quickly to challenges and changing environments and meet deadlines effectively.

• Enthusiastic, creative and willing to assume increased responsibility.

• Energetic, positive and self-motivated with the ability to speak and write effectively.

• Personable, articulate and professional in both appearance and manner.

EDUCATION

1978-1981 High School Diploma, Roy J. Wasson High School, Colorado Springs, CO

1981-1982 Undergraduate studies, Vocal Music, Univ. of Northern Colorado, Greeley, CO

1998-2001 Insurance Certificate coursework, Insurance Institute of America

2000-2002 Undergraduate studies, Business Administration, Regis University

EMPLOYMENT

2006 – Present Office Manager, Open Range Weed Control, LLC

• Office organization and management for family owned small business.

• Responsible for use and maintenance of QuickBooks software.

• Responsible for creation and implementation of bids for services.

• Strong customer service activities in establishing clients and accounts.

2007-2009 Customer Service Representative, Progressive Insurance

• Licensed Property and Casualty Insurance Agent, Colorado

• Responsible for all facets of incoming Customer Service calls including policy updates, billing questions, complaint resolution and product recommendations

• Received highest marks in random surveys of customers

• Selected to participate in several focus groups, project management groups, and social organizations

• Received overall rating of “exceeds expectations” on annual performance reviews.

2006 Customer Service Representative-Temp to Hire-Spherion/Zurich Insurance

• Incoming service calls regarding medical claims.

• Responsible for timely and correct handling of all calls.

• Daily use of computers, telephone system and resource programs.

• Met or exceeded all established performance goals.

98-03, 04-06 Senior Insurance Specialist, USAA Insurance

• Fully trained in all Property and Casualty Insurance lines of business.

• Unit supervisor with emphasis on Underwriting, employee coaching and education on all financial products and services and appropriate referral opportunities.

• Proven success in establishing profitable books of business with positive feedback from underwriting staff and management.

• Demonstrated strong communication, organization, analytical and service skills by consistent achievement of all established performance objectives.

• Numerous awards for outstanding customer service and teamwork in a high volume call center and recognition of a high level of success in obtaining additional product referrals.

• Annual performance evaluations note excellent proficiency in all areas.

2003-2004 Medical Malpractice Account Manager, Healthcare Insurers

• Account Manager for mid-volume physician insurance program.

• Responsible for front line underwriting and file management.

• Strong multi tasking capabilities in this fast paced brokerage environment.

• Demonstrated customer service skills in negotiating with independent agents and insurance companies for successful placement of physicians seeking insurance.

1997-1998 Customer Service Representative, Current Checks

• Customer Service and sales in a high volume specialty call center.

• Met or exceeded all daily sales and production goals.

• Strong verbal and computer skills required to achieve results.

• Recruited as employee coach/mentor to assist other representatives in increasing sales and productivity.

ADDITIONAL WORK HISTORY

1996-1997 Owner/Operator, Interwest Vending of Santa Fe

1995-1996 Store Manager, Jones New York Outlet Stores

1994-1995 Store Manager, Leather Loft Inc.

1994 Assistant Store Manager, London Fog Outlet Stores

1991-1992 Store Manager, Claire’s Boutiques

1990-1991 Assistant Store Manager, Lerner New York

1990 Assistant Store Manager, Claire’s Boutiques

1989-1990 Assistant Manager, Marshall’s

1988-1989 Assistant Manager, Dress to the Nines

ADDITIONAL INFORMATION

15 years experience in Retail Management

11 years experience in the Insurance Industry

12 years experience in a call center environment

Typing 50-60 WPM, proficient computer, phone and office skills

*References available upon request

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