Customer Service

Janine Shull

*** ********* **. *** **. , Webster, NY 14580

Phone/Cell: 585-***-****

E-mail: *********@*****.***

Skills

Knowledge in Microsoft Works, Word, Excel and Power point 2007

Typing speed of 65wps. Multi-line phone operations, office organizational skills to include filing and customer care.

More than 10 years customer service based employment

Knowledgeable in website development

Bilingual- German and English

Education

Trinidad State Junior College, Intro to Hospitality Certification. Unfinished.

University of Maryland, Studies include Computer Science and Criminal Logistics

Awards

Superior Skill in Supervisory for AAFES (American Air force Exchange Service)

Work Experience

2011 – Current

Verizon Wireless

Inbound Customer Service, Billing issues, Online Orders, Over the Phone, General Acct question answering. Technical Support/ Problem Solving. Shipment Tracking

2004-2005, Customer Service Representative

CURRENT

Duties include processing orders, billing and updating sales during holiday season

1998-2004, Assistant Supervisor

AAFES, Military Retail

Duties included managing employees, managing front end checkout, organizing office procedures to include filing sales, scheduling, receptionist duties, interviewing for possible employment.

References

1. Lara Sandigo, Supervisor Aafes, ********@*****.*** (Currently in Germany)

2. Kevin Gendron , Supervisor, Verizon Wireless 585-***-****

3. Kym Carrol, Friend, 719-***-****

Languages

German and English

Computer Skills

Web building, Typing, Microsoft Office 2007, Knowledge in following Operating Systems include Windows 98, XP, Vista, and Mac OS

Basic knowledge of HTML coding, and web-design

Netace ACSS system

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