Lawrence G. Kanzia**** ******** **
Garland, TX 75040
(H) 214 *** ****
Professional Experience*/**/** ** *
/24/09 Luminant Power Technical Writer
Converted all Performance Operating Procedures (POP) from paper to electronic format. Corrected all grammatical and syntax errors in POP all documents. Then updated documents with written corrections from the field. Wrote missing procedures which were reviewed and approved by Plant Superintendant. All data saved to CD with backups on laptop computer and on Superintendant’s portable drive.
5/22/09 to 6/12/09 Luminant Power Data Analyst
Compiled data from 5 different sources into one for several thousand customers. Ensured highest levels of data integrity in the minimum amount of time.
12-04 to 10/08 Staples Electronics Specialist / Computer Tech
Responsible ensuring customers have a positive experience in the store. Assist G.M. in interviewing/hiring new employees. Also responsible for ensuring 4-8 employees are on time, scheduled for lunches, breaks. Recognized employees for admirable behavior, coach them on undesirable behavior. Also coach all associates in how to react to a known theft. Responsible for monthly budget goals, sale of high profit margin product over lower profit margin product, store plan-o-grams, resets, cut-ins, end caps and store cleanliness. Also responsible for communications from management to associates and visa versa.
12-02 to 12-04 Barnes & Noble Head Cashier
Ensures all employees are in on time. Responsible for pick up and deposit of money from tills for employees during shift. Ensures employee tills have sufficient funds for the day on an ongoing basis. Responsible for receiving and depositing money to bank courier. Resolves problems with customers to customer’s satisfaction while remaining within company guidelines. Assumes responsibility for projects as directed by store manager, enlisting help from employees when necessary. Responsible for re-order of supplies for operation of cashier stations. Responsible for general cleanliness and appearance of store in general.
5-02 to 11-02 Tom Thumb Service Manager
Responsible for scheduling work hours, breaks and lunches for up to 20 cashiers and package clerks. Ensured all employees were in uniform and adhering to all company standards. Reviewed standards as necessary. Performed spot checks on employees to ensure all required activities were being met. Responsible for all aspects of store cleanliness, including spills and general housekeeping (clean floors, windows, etc). Worked with management to correct pricing and inventory problems. Met with customers to identify and resolve real and perceived problems. Worked in photo lab, as bagger and cashier as service conditions required.
9-00 to 9-01 XO Communications Capacity Manager
Created inventory method for SONET rings in Dallas market that was assimilated by national headquarters as the best in the nation. Worked as report developer with data warehouse tool Brio Query. Transferred data to Excel spreadsheet for peers and superiors as needed. Began project to eliminate duplicate buildings and locations in region. Worked with ops manager to gracefully install inter bay facility. Wrote and delivered class for new employees in the Plano office emphasizing database integrity. Played a key role in conversion to TBS database. Ran several groups of data then imported them to Excel, where they were used to improve database integrity. Wrote and taught classes for new employees on newly written procedures. Provided support for new circuit designers and facility designers in Nashville.
12-98 to 9-00 MCI WorldCom. Planning Engineer
Responsible for micro and macro level growth of SONET ring systems for Baltimore, MD Richmond, VA and currently Atlanta, GA. Responsible for installation of new SONET ring systems in the field and into mainframe database. Ensured graceful integration of project work with daily workload. Coordinated and directed efforts of sales group, field techs, planning and implementation rep to ensure timely installation of rings for customer use. Built oc3, oc12, oc48, oc192 rings into database with information provided by the field. Works with DWDM and tunable optics. Designed T1 and T3 circuits to the SONET system.
4-80 to 9-98 AT&T Communications Technician –Statistical Analysis
Responsible for statistical analysis of new circuits turned up. Tracked orders not turned up on time and reason codes for failure. Identified failure rate trends (one tech or one supervisors group) and send AT&T award winning reports to my peers indicating problem areas and rewarding gains. Designed programmed and implemented a system of statistical analysis using Visual Basic and Excel Report was viewed by AT&T V. P.
4-84 to 6-86 AT&T Communications Technician – Quality Improvement Team Leader
Responsible for coordinating meeting logistics to ensure maximum attendance. Wrote up and distributed agenda to ensure maximum production during meeting. Chaired meetings to ensure all members had adequate opportunity to contribute. Key in writing new methods and procedures (BSP) per output of Quality Team. Headed presentation to Regional Vice President and Quality Review Board where the group won Regional Award (Beacon of Quality award) for highest impact on business through Quality Improvement Team.
1986: Designed database in “tie down group” that AT&T adopted nationwide.
1994: Chaired Quality Improvement team and lead team to regional “Beacon of Quality” award.
1998: Created communications newsletter indicating problem areas to peers, local management and upper management.
2001: Designed created and implemented process for capacity management. Method adopted by XO Communications nationwide.
Additional Experience and Education Certificates
College of Du Page, Glen Ellyn, IL 4.0/4.0 AT&T Team Leader
Roosevelt University, Chicago, IL 4.0/4.0 AT&T Project Management
Triton College, River Grove, IL 4.0/4.0 AT&T Management Training
Proviso West High School, Hillside, IL Dale Carnagie Human Relations
H.S. Diploma, 1972-1976