ASHISH S. MAYEKAR

CII/ D- *** Railway Men’s Apna Ghar CHS LTD,

Near Shankar wadi, Jogeshwari (East),

Mumbai - 400060

Contact No. (R) : 91-22-282*****

Date of Birth : 29th October, 1977

Cell Number : 981-***-****

Language Known : English, Hindi & Marathi

Email ID : m7sdji@r.postjobfree.com

Career Objective

To render my services for a professionally managed, I.T enabled organization, this provides ample opportunities for career growth and self-development in dynamic environment that fosters thoughts and ideas.

EDUCATIONAL QUALIFICATION:

• B.Com from Cosmopolitan College of Commerce, Mumbai University

ADDITIONAL EDUCATIONAL QUALIFICATION:

• Computer Programming in Foxpro 2.6 & C++

• Oracle & Developer 2000 Front End

• Completed Above Course & Passed the Examination Conducted By the Govt. of India Under DOE from CEDTI

• Computer Hardware Course done from St. Angelo

CERTIFICATION:

• ITIL Version 3 Bridge

• ITIL Version 2

• Six Sigma Yellow Belt

ACHIEVEMENTS

• I have been awarded with Letter of Appreciation from Accenture Services Pvt. Ltd. as a core member of ISO 27000 - Audit successful completions.

• Have been recognized for the Project (MDS) work in Capgemini.

WORK EXPERIENCE

FIRMENICH AROMATICS INDIA PVT LTD.

Organization : Firmenich India Pvt. Ltd.

Designation : Service Asset & Configuration Management

Period : 09.05.2011 till Date.

• Working on Configuration Management Database setup.

• Documentation of the Processes for IT SACM.

• Coordinating with the technical team for setting up the CMDB database in Service-Now tool.

• Coordinating with the IMS team for the populating the CIs with the proper attributes in the CMDB.

• Also ensure proper Naming convention standards which are defined to the CIs, while populating the CIs in CMDB.

• Creating of Service CI & linking it to the infrastructure CIs.

• Conducting Audits on the integrity of CIs which are in CMDB with all the critical attributes mention in the CMDB plan.

• Working on the ITSM Tools (Service-now) & using the Hp uCMDB (9.03), for discovering CIs.

CAPGEMINI CONSULTING PVT. LTD.

Organization : Capgemini Consulting Pvt. Ltd.

Designation : Senior Consultant (Service Management Group)

Period : 1.11.2007 to 06.05.2011.

• Working on Configuration Management Database setup.

• Documentation of the Processes for IT SACM.

• Working with Onsite Team on the area of Business Excellence by focusing on business drives and customer satisfaction.

• Transitioning work from the Onsite team and representing Service Delivery team for managing the activity from Transition phase to Steady state.

• Delivering the service to onsite project as per the SLA mention.

• Updating the CMDB & making availability to Release, Change, and Incident, Problem for accessing of CI.

• Responsible for managing and tracking of all the IT-Assets Hardware for the client across all locations remotely.

• Keep track of all in scope changes triggered by RFCs (Change Management) & SRs (Service Request) and work alongside with platform lead to get the changes & updates incorporated in CMDB.

• Quarterly Audits on the database every quarter and co-ordinate with the client to resolve any discrepancy and provide the accurate details about the IT assets. Also highlighting the notable amendments in the previous quarter.

• Liaise with the other process owners and functional areas (e.g. Change Management & Problem Management) to monitor and control the CI changes and updates.

• Developed Audits templates.

• Handling the team.

• Working with the ITSM Tools team for resolving the issues on Asset Management Databases.

ACCENTURE INDIA PVT. LTD:

Organization : Accenture India Pvt. Ltd.

Designation : Asset Management Analyst.

Period : 16.01.2006 to 29.10.2007

• Responsible for IT Asset Management & Configuration Management

• Mapping of Change, Release, & Problem to Configuration Items.

• Handling over more than 5000 assets those Includes Desktops, Servers, printers, laptops, and Network assets related to IT infrastructure.

• BS7799, BS15000 & ISO27000 Audit undergone.

• Generating Reports of Call Centre Report i.e. COPC.

• Handling day to day activities of the operations.

• Tracking of all IT Assets like CPU, Monitors, Servers & Printers & Warranty also.

• Knowledge of Materials Bonding & debonding as per STPI guidelines.

• Auditing of the Configuration Items on Quarterly basis..

• Giving technical help on E-asset tool used for the inventory purpose of IT infrastructure.

• Vendor management performance of vendors, service evaluation etc.

CHOICE SOLUTIONS PVT. LTD.

Organization : Choice Solutions Pvt. Ltd.

Designation : Asset Management Executive.

Period : 07.02.2005 to 14.01.2006.

• Responsible for IT Asset Management & Configuration Management

• Mapping of Change, Release, & Problem to Configuration Items.

• Handling over more than 5000 assets those Includes Desktops, Servers, printers, laptops, and Network assets related to IT infrastructure.

• BS7799, BS15000 & ISO27000 Audit undergone.

• Generating Reports of Call Centre Report i.e. COPC.

• Handling day to day activities of the operations.

• Tracking of all IT Assets like CPU, Monitors, Servers & Printers & Warranty also.

• Knowledge of Materials Bonding & debonding as per STPI guidelines.

• Auditing of the IT Assets.

• Worked on Configuration Management Database setup.

• Giving technical help on E-asset tool used for the inventory purpose of IT infrastructure.

• Vendor management performance of vendors, service evaluation etc.

AARGEE SYSTEMS

Organization : Aargee Systems NSP (HP INDIA Ltd. Formerly known as

Compaq Computers India Pvt. Ltd).

Designation : Customer Service Executive (Co-ordinator).

Period : 01.07.2000 to 05.02.2005

• Responsible for receiving complaints (including corporate and home segment complaints)

• Dispatching the complaints received to the respective engineers.

• Generating Reports.

• Interaction with Clients.

• Handling 24*7 Corporate Customers.

• Complaints are received from the call center through telephone or through e-mails.

• Also worked as Hardware Engineer in Aargee Systems for 6 Months.

PROJECT HANDLED AT RESERVE BANK OF INDIA (All Over India):

• Responsible for receiving breakdown calls from all over India.

• Giving basic technical help on IBM Mq series software.

• Dispatching the received calls to the respective engineers as per region wise.

• Handling escalation calls of the customers.

• Generating Reports.

• Interaction with Clients all over India

HANDLED ESCALATION DESK AT HP/ COMPAQ (MUMBAI):

• Handling escalation calls of the customers.

• Handling Authorized Service Providers of HP throughout Mumbai for services & escalation.

• Responsible for keeping tracks of Preventive Maintenance calls of Machine, Server & Printers at the customer sites, all over India.

• Responsible for Collecting Data for AMC all over India.

PROJECT HANDLED AT 3 GLOBAL SERVICES PVT. LTD:

• Responsible for receiving complaints from the end user’s through mail or telephone.

• Dispatching the complaints received to the respective engineers.

• Responsible for IT Asset Management.

• Generating Reports.

• Handling escalation calls.

Thanking You

Ashish Mayekar

Contact this candidate