Customer Service Sales

Robin N. Allen

*** ******* **.

Sandy Springs, Georgia 30328

404-***-****

************@*****.***

Objective

To obtain a position where I can maximize my multilayer Administrative and Data Entry skills and successful track record in the executive office environment, and contribute my background skills towards the growth of the company.

Summary of Qualifications

Skilled in a variety of software including, Microsoft Office, Access, Excel, and Power Point., 100% typing accuracy, 50+ wpm typing speed, 10,000 + keystrokes, data entry. Use of computers to enter, access, and retrieve data, use of relational database software, and spreadsheet software, SharePoint, excellent , filing , interpersonal skills and telephone skills.

Employment History

Arise Virtual Services, AT&T Sales Chat, Atlanta GA

8/2009-Present

• Provide support and answer questions related to AT&T Products and Services via online chat application

• As needed, follow up with customer service scenarios via e-mail, forum support.

• Maintain an awareness and knowledge of all promotions, advertisements and current sales.

• Recommend, select, and help locate or obtain merchandise, maintain records related sales.

• Answer customer inquiries and compute sales prices.

City of Roswell, Permits Clerk, Atlanta, GA

7/2007-7/2009

• Issued permits, input information into database.

• Answered questions and provide advice to the public regarding licensing, policies, procedures and regulation.

• Coordinate administrative tasks, fingerprint cards, proofread documents for accuracy.

• Maintains and manages an inventory of forms, applications and office supplies.

• Provides information, and answers questions for the public regarding departmental policies and procedures pertaining to permits.

• Issue minor permits where professional evaluation is not required.

Blue cross & Blue Shield, Data Entry, Baltimore, MD

1/2005-5/2007

• Typed and mailed correspondence letters.

• Provide administrative and clerical support to supervisor.

• Locate and correct data entry errors and report them to supervisors.

• Compile, sort, and verify accuracy of data before it is entered.

• Maintain records, reports, files, and logs of completed work.

Education

A.A., Information Technology/Database Administration

1/2002-3/2004 - Catonsville Community College, Catonsville, MD

A.A., Health Information Technology

Present- 8/2014 – Atlanta Tech, Atlanta, Georgia

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