Ayele Chesson

***** ******** ** ***** 571-***-****

Centreville, VA 20120 lzhwfg@r.postjobfree.com

Qualifications/Skills

Associates of Applied Science in CADD, Licensed in Life & Annuities and Health., AutoCad- Architectural/Mechanical Drafting, Revit, 3DsMax Design, Inventor, Microstation, Photoshop, Illustrator , Microsoft Office Suite, Pathlore-Learning Management System, ADAPT & VACIS state applications, Guest View & Fosse Property Management Systems, and ICOMS-act database. Very accommodating and helpful to those I work with; reliable and punctual; excellent when working alone or with co-workers, conversant in French-written and oral.

Professional Experience

Insurance Agent Virginia March 2010- present

Licensed to deliver benefits to working families, members of labor unions, credit unions, and associations

Temporary Assignments November 2008-Present

National Medical Association Washington DC July 2009 & July 2010

History4all Publishing Vienna, VA June 2009

Red Line Events & Marketing Manassas VA August 2008

Cox Communications Herndon, VA 2005 May-October 2008

Loyalty/Retention Specialist

• Met system retention goals and directives through proactive responses to customers indicating desire to disconnect one or more revenue growth units.

• Sold customers on the reasons why they should stay with this company, the benefits of the products and services against other competitive offerings, follow-ups and closing of all open issues.

• Handled residential customer calls concerning orders for new or additional services, billing, and problems pertaining to Cox's video, telephone, or High Speed Internet

• Responsible for educating customers and promoting Cox services, and expected to always sell or upgrade services to customers

• Accessed customer databases or other electronic files and/or paper reference material to research routine account problems. Issued credits or debits when applicable, and updated customer records and documents calls, action taken, and any follow-up required.

• Assisted other CSRs and supervisors as required. Assisted with programming of various devices

SpringHill Suites by Marriott Centreville, VA 2003 May- 2004 July

Guest Service Representative

• First and often only point of contact , responsible for making reservations, and checking guests in and out of computer system

• Performed various sales duties such as conducting tours of the property for interested business clients

• Operated switchboard for 200 rooms and offices and distributed incoming and outgoing mail

• Responsible for resolving any issues/conflict any guest may have

• Responsible for verifying and correcting any discrepancies in credit card authorizations, rates, cash drops, and safe totals

• Acted as an all around concierge by providing recommendations on restaurants, shopping, providing directions, and assisting with further inquiries

Cox, Matthews, & Associates Fairfax, VA 1999-2001

Paid Intern

• Mailed subscriptions to buyers

• Performed receptionist duties, including filing data entry, customer service

• Catalogued and stocked magazines

• Helped develop student column for publication

• Served as a research assistant

• Served as general aide to CMA staff and associates in various projects

Education

ITT Technical Institute Chantilly, VA June 13, 2011- Present

Bachelor’s in Project Management Grad fall of 2012

ITT Technical Institute Chantilly, VA Grad. June 4, 2011

Associates in Applied Science; School of Drafting & Design GPA 3.7

Centreville High School

Advanced Studies Diploma Chantilly, GPA 3.0 Nov. 97-June 2001

Awards/Honors

National Technical Honor Society Member/ Award/certification June 2011 ITT Technical Institute 6 awards Honor Student June 2009-Present

Cox Communications Top Sales Sandals Bahamas Resort Winner Nov 2005

Cox Communication s Cheers For Peers Award May 2006

Fairfax County Public Library Volunteer Award Fall 2001

Chantilly Pyramid Minority Student Achievement Committee "A Commitment to High Academic Achievement" Award June 2, 2001

George Mason University 4 awards/cert. Early Identification Program 1997-2001

Fairfax County 5 awards/cert. College Partnership Program 1996-2001

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