Medical Customer Service Assistant Certified Nursing
|Marjorie J. Phillips-Ellis **** W Touhy unit E
Cell :( 224) ***-**** Chicago, Ill 60626
Career Summary Healthcare professional with 14 years experience in providing quality care. Strengths include direct patient care and excellent customer service. I’m a team-oriented individual who believes in working together we can achieve a common goal.
Kenosha Hospital,/ St Catherine’s Campus Kenosha, WI 2009-present
Medical Records Tech II/Medical Biller
Run reports of daily financial transactions
Audit and follow on 30, 60, 90 day accounts to issue letters and initiate appropriate collection activity
Use Doc-Star software to electronically file all patient billing and account activity.
Use Real-Med software for insurance verification and making appropriate billing determinations
Responsible for accurate daily logging of bank deposits
Responsible for organized sorting and distribution of inbound payments
St. Catherine’s Hospital,/Kenosha Hospital, Campus Pleasant Prairie, WI 2008-2009
Rehab Aide/Certified Nursing Assistant
Direct Patient Care, such as setting up EKG leads, catheters, taking vitals and performing other necessary duties as directed
Accurate of patient medical history and care rendered
Patient rehabilitation after surgery
Provided attentive ambulatory assistance for patients requiring help sitting, standing, or getting in or out of bed
Greek American Nursing Home, Wheeling, Illinois 2005-2008
Rehab Aide/ C.N.A
Provided accurate patient record documentation
Engaged patients with daily physical activities to increase motor skills.
Range of motion exercises to facilitate physical rehabilitation
Provided compassionate assistance with patient feeding, and other areas of personal care
Long and short term care
Weal shire Nursing Home, Lincolnshire, Illinois 2003-2005
Certified Nursing Assistant
Provided excellent patient care for all patients
Planned daily activities to facilitate mental, physical, and emotional well-being.
Effectively partner with all members of the nursing and support staff to ensure excellent patient care
Provided both short and long term care
Assisted clientele with a diverse range of mental and physical disabilities
Training / Education
Computer Systems Institute, Gurnee, IL. Medical Billing & Coding Diploma
Anatomy and Physiology
ICD-9-CM Diagnostic and DRG Procedural Classifications
CPT Procedural Coding
Medical Insurance and Reimbursement procedures
Medical office administrative practices
Hospital and Physician Coding and Billing
Medicaid/Medicare/Medigap/HMO/ TRICARE/CHAPVA/Private Pay
HIPPA, Privacy and Security Rules
Introduction to Electronic Health Record (EHR) Systems
Simulated Professional Practice
John Marshall High School, Chicago IL High School Diploma
CERTIFICATES & ACCOMPLISHMENTS
Passed Il Nurse Aide Training Competency Evaluation Program 0462 Passed 7/15/2002
Certified Nursing Assistant Sheridan Health Care Cent
Certified Restorative Aide The Wealshire
Certified Electronic Billing Clerk Certified Electronic Billing Systems
Certified Medical Assistant Medical Careers Institute
Certified Office systems Specialist Revell Training Center
IL Dept. of Registration and Education Training 63846 Completion date 8/9/1985
20 hour un-armed basic Security Officer’s course American Security Training Inst.
20 hour armed basic Security Officer’s course American Security Training Inst.
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