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Customer Service Medical

Chicago, Illinois, 60626, United States
January 02, 2012
Contact Info:

Marjorie J. Phillips-Ellis **** W Touhy unit E

Cell :( 224) ***-**** Chicago, Ill 60626

Career Summary Healthcare professional with 14 years experience in providing quality care. Strengths include direct patient care and excellent customer service. I’m a team-oriented individual who believes in working together we can achieve a common goal.

Employment History

Kenosha Hospital,/ St Catherine’s Campus Kenosha, WI 2009-present

Medical Records Tech II/Medical Biller

Run reports of daily financial transactions

Audit and follow on 30, 60, 90 day accounts to issue letters and initiate appropriate collection activity

Use Doc-Star software to electronically file all patient billing and account activity.

Use Real-Med software for insurance verification and making appropriate billing determinations

Responsible for accurate daily logging of bank deposits

Responsible for organized sorting and distribution of inbound payments

St. Catherine’s Hospital,/Kenosha Hospital, Campus Pleasant Prairie, WI 2008-2009

Rehab Aide/Certified Nursing Assistant

Direct Patient Care, such as setting up EKG leads, catheters, taking vitals and performing other necessary duties as directed

Accurate of patient medical history and care rendered

Patient rehabilitation after surgery

Provided attentive ambulatory assistance for patients requiring help sitting, standing, or getting in or out of bed

Greek American Nursing Home, Wheeling, Illinois 2005-2008

Rehab Aide/ C.N.A

Provided accurate patient record documentation

Engaged patients with daily physical activities to increase motor skills.

Range of motion exercises to facilitate physical rehabilitation

Provided compassionate assistance with patient feeding, and other areas of personal care

Long and short term care

Weal shire Nursing Home, Lincolnshire, Illinois 2003-2005

Certified Nursing Assistant

Provided excellent patient care for all patients

Planned daily activities to facilitate mental, physical, and emotional well-being.

Effectively partner with all members of the nursing and support staff to ensure excellent patient care

Provided both short and long term care

Assisted clientele with a diverse range of mental and physical disabilities

Training / Education

Computer Systems Institute, Gurnee, IL. Medical Billing & Coding Diploma

Medical Terminology

Anatomy and Physiology

ICD-9-CM Diagnostic and DRG Procedural Classifications

CPT Procedural Coding

Medical Insurance and Reimbursement procedures

Medical office administrative practices

Hospital and Physician Coding and Billing

Medicaid/Medicare/Medigap/HMO/ TRICARE/CHAPVA/Private Pay

HIPPA, Privacy and Security Rules

Introduction to Electronic Health Record (EHR) Systems

Simulated Professional Practice

John Marshall High School, Chicago IL High School Diploma


Passed Il Nurse Aide Training Competency Evaluation Program 0462 Passed 7/15/2002

Certified Nursing Assistant Sheridan Health Care Cent

Certified Restorative Aide The Wealshire

Certified Electronic Billing Clerk Certified Electronic Billing Systems

Certified Medical Assistant Medical Careers Institute

Certified Office systems Specialist Revell Training Center

IL Dept. of Registration and Education Training 63846 Completion date 8/9/1985

20 hour un-armed basic Security Officer’s course American Security Training Inst.

20 hour armed basic Security Officer’s course American Security Training Inst.