Customer Service Sales Representative
Resume:
Tara Thompson
****************@*****.***
Atlanta, GA
Objective
To provide the highest level of services to customers within the customers service supports/Administrative field.
Education
Pine Forest High School, Fayetteville, NC
1990-1993 | General Education
Strayer University, RTP, NC
2006-2008 | Business Administration (Degree Sought)
Executive Administrative Assistant | 2003 – 2010
RAAST, Inc. (Behavioral Health Agency-Mental Health/Medical) | Raleigh NC
• Maintained executive level support within the company.
• Scheduled and maintained calendar of meetings/events/travel plans, follow up with the accuracy of plans.
• Maintained professional involvement with inside/outside professionals.
• Handled all meeting preparations.
• Supervise other Administrative Staff.
• Screen telephone calls for all executive management staff.
• Sort through executive level mail, fax, and copies, to ensure confidentiality.
• Internet/email research for executive level management.
• Prepared correspondence, letters, emails, spreadsheets.
• Maintained effective working relationships with executive level management and other team members.
• Handle bank transactions.
• Payroll preparations for support staff
• Prepared balance and expense sheet for office expense and any travel.
• Prepared and researched all Medicaid/Medicare claims.
• Assist with Patient admissions and medical records supervision.
• Maintained good relationships between vendors, clients, and guardians.
• Researched all local, state, and federal laws when implementing policy and procedures.
• Participated in obtaining National Accreditation.
Employee Relations Specialist | 2001 – 2003
Nortel Network| RTP, NC
• Managed all customer service calls – Inbound/outbound
• Assist with answering questions regarding employee policy and procedures
• Enrolled all Nortel employee’s in health/dental/life insurance/401K-retirement/profit sharing benefits
• Educated employee’s on the benefits of all enrolled coverage
• Meet deadline dates for enrollments
• Served as a Team Lead in the call center to assist team during calls
• Answered and Researched employee payroll questions and deductions
• Maintained good quality, and answered high call volumes within a shift with great satisfaction
Customer Service Representative/Inside Sales | 1998 –2001
Waste Management | Raleigh NC
• Managed all customer service calls – Inbound/outbound
• Dispatched drivers.
• Assisted in inside sales, invoicing, prepared and processed contracts.
• Assisted in collections.
• Sold trash containers and products to consumers/business
Customer Service Sales Representative | 1995-1998
Sprint | Raleigh, NC
• Assisted customer with Nextel Wireless product and service plan information
• Handled billing issues
• Changed rate plans
• Added and removed wireless features to customer accounts
• Processed follow-ups for market transfers, change of ownerships, and fraud
• Made telephone number changes and processed unit swaps
Skills:
Microsoft Office, All current Windows software to include Windows 95, 98, 2000, XP, NT, Vista, 7, Excel.
Type 55WPM, Internet, copy, fax, scan, switchboard telephones.
References
Available upon request
Contact this candidate