Customer Service Manager

Heather R Davenport

Phone 832-***-****

E-mail *****************@*****.***

** ****** ****** *****

The Woodlands, Texas 77382

Objective

To secure a position with a well-established organization with a stable environment that will lead to a lasting relationship.

Professional Work Experience:

Project Coordinator/Executive Administrator

Construction EcoServices January 2006- Present

Coordinating 250 ongoing projects: project data entered in company database, coordinating work orders, scheduling

Preparation of in house documentation for new projects, support of five inspectors

Executives and Project Management support

Insurance Coordinator

Purchasing, shipping/receiving, phones, inventory, accounts payable, billing.

Office Management supervising receptionist, supply orders, office maintenance, Human Resources

Inside sales, collections, credit card payment processing

Bookkeeper

DavCorp 11_____ July 2011- Present

Maintain all accounting records, payroll

CPA tax preparation

Scheduling deliveries

Office Manager/Administrative Assistant

SuperAll NPG March 2005 – January 2006

Administrative Assistant to the president, vice presidents and executive sales agents

Manager of all filing and financials including accounts receivable and payable

Customer service

Shipping and receiving

Client relations and human resources: incoming calls & emails, taking orders,

Office organization & keeping warehouse stocked

Assisted in revitalizing an older company and buy out and take over of Exper-Tech, LLP

Office Manager

Library & Curriculum Resources &

Mossrock Studio & Fine Art Gallery August 2004 – February 2005

Managed all financial transactions including, accounts receivable, payable and payroll

Built inventory control program

Managed multiline telephone system, daily scheduling & email

Tax preparation for CPA

Brochure & advertisement design

Computer maintenance, troubleshooting, software & hardware installation

Customer service and sales representative

Office Manager

Nova Service & Supply January 2001 - July 2004

Payroll, tax preparation, billing, collections, A/R, A/P

Shipping, receiving

Webpage design

Customer service representative

Professional Work Experience Continued

Secretary/Office Manager

Big H Fabrication Specialist __ April 1994 - January 2001

Executive support

Shipping, receiving

Payroll, billing, collections, A/R, A/P

Employee management, Human Resources

Phones, customer service representative

Purchasing, inventory

QuickBooks Adobe Acrobat

Microsoft Office 10

(Outlook, Word, Excel,

Publisher, Power Point, Access) Front Page

Windows

HTML Code

Internet Explorer

Advanced knowledge & skills

Education:

Willis High School

Willis, Texas

1991-1994

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