CLIVE A. RICKETTS, MBA

**** ********** ***** *. -- ************, Fl 32259

Phone: 904-***-**** -- E-mail: lu5qcv@r.postjobfree.com

OPERATIONS EXECUTIVE

Director, Operations & Information Technology

Seasoned management professional with 10+ years of extensive experience in all aspects of business, project, infor-mation systems, client, vendor and operations management. Reduced costs by creating efficiencies, and managing highly effective work teams. Excellent problem solver with outstanding investigative and analysis skills with the ability to develop, plan, organize and manage large-scale projects. Ethical, honest and dedicated professional with strong interpersonal skills used to cultivate positive relationships. Extensive experience managing international teams in a cross-cultural environment. Core competencies include:

Strategic & Operational Planning IT Architecture Design & Integration

Quality & Productivity Improvement Technology/Business Planning

Business Process & Strategy Development Financial Analysis & Planning

Change Management & Organizational Design Forecasting, Budgeting & Cost Control

PROFESSIONAL BENCHMARKS

Goal-Directed Leadership

Project Management – Developed and deployed global business intelligence reporting solution. Managed cli-ent requirements analysis process; oversight of identified areas for enhancement; created project plan; managed staff and project through software development cycle. Results: Delivered global reporting solution supporting 550+ reports and user base of 35,000.

Policy & Procedures – Developed and maintained software development standards. Created software standards committee; consulted with subsystem technical leads; implemented software development process standards. Results: Increased collaboration between software development teams; decreased software delivery time by 21%; reduce software maintenance costs by 15%.

Strategic Planning – Developed strategic plan for Latin American market expansion. Conducted market analy-sis; estimate potential market share; forecasted future revenues; assess market profitability; created roadmap for expansion. Results: Submitted proposal to senior management; expansion recommendations approved.

Contract Negotiations - Negotiated cost of customized software system. Estimated project cost of requested customizations; forecasted future revenues; conducted discounted cash flow analysis to determine project profit-ability; ensured that project returns exceeded project cost of capital. Results: Negotiated costs were 30% less than original estimate.

Profit & Loss - Budgeted corporate discounting capability project. Estimated project cost; determined project profitability; ensured that project returns exceeded cost of capital. Results: Budget approved by senior man-agement; budget deemed consistent with corporate payback and profitability policies.

Team Building and Customer Satisfaction

Team Building – Developed and managed global reporting IT staff. Organized functional and development teams; designed, developed and implemented tools, policies, procedures and processes; trained IT staff. Results: Employee retention increased by 30%; deliverable survey revealed client satisfaction rating of 97%.

Customer Satisfaction – Directed/Managed effort to create software system prototype for Asia Pacific market. Created project work plan. Organized technical teams; managed project through software development life cy-cle. Demonstrated prototype software to potential Asia clients; client demonstration survey revealed 95% satis-faction rating.

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CORPORATE POSITIONS

STIC COMPUTING SOLUTIONS, LLC, Jacksonville, Florida Feb 2009 to present

PRESIDENT & CEO

Built IT practice specializing in providing affordable and flexible cloud based enterprise solutions based on open source and web technologies for educational, non-profit and commercial businesses. Open source en-terprise solutions allowed our clients to benefit from customized enterprise solutions which until recently were only affordable to Fortune 500 corporations. Delivered customized solutions, operational support and training which allowed our clients to reduce costs and create business efficiencies with our technological so-lutions. Deployed industry leading ERP, POS, CRM, Doc Management, E-commerce, and E-learning solu-tions.

Responsible for all hirings, strategic business development and business capture.

Organizes and leads pursuit teams; participate and leads aspects of the SOW and proposal develop-ment process; and contributes to proposal pricing strategy.

Oversees multiple client implementation projects; manages engagement risk, project economics in-cluding planning, budgeting, and financial performance.

Develops and presents product and professional services proposals along with product sales.

Performs role as primary professional services interface to clients during the project engagement.

Manages relationship with partners, vendors and client to ensure smooth solutions delivery.

Builds a collaborative relationship between client, sales project management and development teams.

CONVERGYS CORPORATION, Jacksonville, Florida Feb 2000 to Aug 2008

EMPLOYEE CARE GROUP

GLOBAL REPORTING SENIOR TECHNICAL MANAGER Aug 2006 to Aug 2008

Directed 20 employees and responsible for all on-boarding, off-boarding, management and evaluation activi-ties. Responsible for $10 million of a $85 million annual R&D budget for a 10 year $1.5 billion HR BPO contract. Developed, planned, managed and implemented global SAP BI/BW reporting for DuPont Corpora-tion in North America, Latin America, Europe, Africa and Asia.

Developed strategic plan for providing global human capital reporting via SAP BW & SAP R/3.

Developed off-shoring model to reduce IT budget by 35%.

Provided fiscal management of the projects within targeted budget variances.

Coordinated building interfaces between HCM system and business intelligence system.

INFORMATION MANAGEMENT GROUP Feb 2000 to Jul 2006

SENIOR INFORMATION SYSTEMS & TECHNOLOGY CONSULTANT

Managed projects of $5 million or more in a global IT organization spanning North and South America. Managed design, development, and deployment of enterprise billing systems for telecom providers.

Created processes that streamlined software integration and increase software automation 25%

Eliminated redundant processes and reduce development cycle time by 20%.

Deployed capabilities which increased wireless providers market by 10%.

Implemented features that increased client’s corporate customer base by 25%.

FEDERAL EXPRESS CORPORATION, Maitland, Florida Dec 1996 to Jan 2000

APPLICATION DEVELOPMENT LEAD

Managed four employees and collaborated with project teams to design, build and implement FedEx’s dis-tributed computing logistical system. Provided FedEx clients with customer care, account management, credit verification, invoicing, product pricing, and package tracking services.

Managed deployment of enterprise wide application supporting over 500 customer service agents.

Chaired the software process review committee.

Implemented process improvement initiatives resulting in software defects reduction of 30%.

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EDUCATION

Masters of Accountancy, Auburn University, Auburn, AL, April 2012

Masters of Business Administration in Finance, University of North Florida, Jacksonville, FL

Bachelor of Science in Computer Engineering, University of Florida, Gainesville, FL

SUMMARY OF APPLIED SKILLS

Professional Affiliations

Board Member, University of North Florida College of Business Alumni Association

Active member, President, Institute of Management Accountants

Active member, Alpha Phi Alpha Fraternity Incorporated

Active member, Association for Corporate Growth

Active member, Toastmasters International

Active member, Project Management Institute

Active member, Jacksonville Community Council Incorporated

Active member, Jacksonville Chamber of Commerce

Active member, St. Johns Chamber of Commerce

Active member, Association for Operations Management

Active member, Institute for Supply Chain Management

Active member, Institute for Operations Research & Management Sciences

Active member, Association of Information Technology Professionals

Models & Frameworks

Software Development Life Cycle, Software Capability Maturity Model

Unified Modeling Language, ISO 9000, Agile, Scrum, PaaS, SaaS

Programming & Design Languages

Java, C, C++, VHDL, Ada, OIT, Pascal, Visual Basic, Pro C

Korn, C, Bourne, Java Scripts, Perl, Php, XML, JSP, ASP

Access Methods, Databases & Online Platforms

SAP BI/BW, SAP R/3 ERP, CRM, Business Intelligence, eCommerce, POS, eLearning

Oracle X, Informix, Sybase, MS SQL Server, MySQL

3270 Emulators, BEA Web Logic, BEA Jolt, BEA Tuxedo, WebSphere

MQ Series, J2EE, .Net, Corba, RPC, Direct Connect, TCP/IP, EDI

Operating Systems & Hardware Platforms

Sun Solaris UNIX, Linux, Mac OS X

Windows 9x/NT/2K/XP/Vista, OS/2, MVS

Sun Micro, Mac, Intel, IBM & Compatible PCs.

Applications

MS Word, MS Excel, MS Powerpoint, MS Access, Open Office, Neo Office,

Microsoft Project Planner, Primavera Project Planner, Crystal Reports, Visio

Rouge Wave Tools.h++, Pvcs, Rational Rose, Visual Café, & PowerJ IDE

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