Blueth Mckenzie-Green

Alpharetta, GA / Tele: 603-***-**** / Email: lqrlch@r.postjobfree.com

Professional Profile: http://www.linkedin.com/in/bluethm

PROFESSIONAL SUMMARY

An accomplished and integrity-driven business executive with strong concentrations in Business Analysis and Project Management using Traditional, Rational Unified (RUP) and Agile (ASDP) development methods and practices. Possesses 14 years experience working on teams, delivering and implementing small, medium and "big- budget" business development and software development projects (up to $4M) to support business needs and process improvements. A result-oriented, decisive and intelligent leader with highly diverse business acumen (financial services and investments, digital marketing, website development, search engine optimization, e-commerce, web services, and cloud computing) and very experienced in building and leading cross-functional teams; developing, implementing and re-engineering processes; and managing all phases of the new business development, product development and software development life-cycle.

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EDUCATION & CERTIFICATIONS

Doctorate of Management (DM) - University of Phoenix (Phoenix, AZ) - ABD January, 2009

Organizational Leadership

Master of Business Administration (MBA) - University of Massachusetts (Boston, MA) – August, 2003

Management Information Systems

Bachelor of Arts (BA) - University of Massachusetts (Boston, MA) - Magna cum Laude – June, 2001

Psychology & Management Information Systems

Project Management Professional (PMP) Certificate – Project Management Institute - Expected, December, 2011

Certified Business Analysis Professional (CBAP) – International Institute of Business Analysis – Expected, November, 2011

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AREAS OF PROFESSIONAL EXPERTISE

● Project Management using Agile (Scrum Master) Waterfall, Prototyping, Iteration, Incremental, Spiral, Rapid App Dev (RAD), Object Oriented Dev (OOD), XP, Methods and Standards (CMMI, PMBOK, ISO) – PM Processes - Initiation (ops review, business needs, financial & stakeholder analysis); Planning & Design (scope, team definition, activity & deliverable IDs, cost and resource estimations, risk planning, scheduling & budgeting), product conceptual design; Production/ Execution (coordination – status meetings, Scrums); Monitoring & Controls (activities, issues & risks management) - Developing Project Controls – investment, value & cost benefit analysis; Project Portfolio Management – manage and run multiple projects concurrently.

● Requirements Management - Elicitation & Analysis (capturing high-quality functional and non-functional requirements using various methods & techniques - data discovery & analysis, brainstorming, document analysis, interface analysis, focus groups, requirements workshops - JRP/JAR/JAD, interviews, documentation study, Agile Requirements modeling); Documentation (user stories, use cases, data flow models - DFD, user interface - GUI prototypes, graphical analysis models, business rules, data dictionaries, data & process models – UML class, object, activity, sequence, state & use case diagrams, & systems specifications); Change management & Traceability (create change management control - CCM), traceability matrix - TM, manage reviews, manage and obtain proper sign-offs/buy-ins from all stakeholders). ● Business & Process Management - Improvements & Design – Service Oriented Architecture - SOA & Enterprise Architecture –EA, business analysis & concepts, business rules, events & process (BPMN), User Acceptance Criteria & Tests, Business Intelligence (BI) & DataWarehouse (DW) Tools & Platforms.

● Subject Matter Expertise (SME) Development / Quick Study – fast learner, expert at discovery, research and analysis to gain mastery current and future states of business context, business rules, networks, systems, IT technologies and applications.

● Customer Relationship Management - liaison between business sponsors and business team & IT development resources working in alliance with Project management team.

● Marketing (B2B & B2C) - Social Media Platforms, SEO Services, Marketing Communications, Email and Digital Marketing, Cloud Computing/SaaS Computing, CRM.

● Problem solving, decision making, communication & reporting - complex financial issues, concepts, expectations, and progress.

● Time management – self-driven, ability to prioritize work and multi-task with competing demands whether working independently or collaboratively.

● Technical - proficiency & familiarity - Microsoft SharePoint, Word, Excel, PowerPoint, Access, SQL, Microsoft Project, Publisher; Adobe LifeCycle Designer, GoogleDocs, LotusLive, SalesForce/Oracle/Mojo CRM, FrontPage, HTML, ReqPro, VISIO, SmartDraw, Mercury Quality Center.

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PROFESSIONAL COURSEWORK

● Project Managers Survival Guide

● Project Management: Concepts, Techniques, and Systems/Software Development Lifecycle

● How to Gather & Document User Requirements

● High Quality Customer & User Requirements

● Writing Testable Requirements

● Requirements Management Across the Software Development Lifecycle

● Systems Analysis and Design

● Business Modeling and Analysis (UML, BPMN)

● Lead Software Test Projects with Confidence ● Requirements Based Testing

● Information Mapping Seminar - Developing Procedures, Policies, and Documentation

● Information Technology for Quality and Competitive Management (E-Commerce)

● Structured Programming using C & C++

● Java Programming Language (J2EE)

● Structured Query Language (SQL – Microsoft, Oracle, IBM)

● Client Server Programming (VBasic.net, VC#.net, Transact SQL, XML)

● Data Warehousing –DW (Development & Tools)

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PROFESSIONAL EXPERIENCE

NATIONAL DIRECTOR - Business Development, Marketing & Sales

March 2011 to Present

AFFINITY TV 247, Inc. (Division: MY LOCAL BUZZ TV) – Los Angeles, CA

My Local Buzz TV specializes in creating “high-quality”, “low-cost” short form on-line promotional and marketing video programs (for "locally-targeted" businesses). Reported and interfaced directly with the Senior VP and actively managed and led team of 12 Field producers. Key contributor and business consultant for the national product launch, business development – providing business and systems analytical support, documentation. Developed and created workflows, business and procurement processes and procedures, developed on-boarding process and template, training and recruitment plans for new hires. Created and developed training manuals for SalesForce CRM system and training manuals for new products.

Key Achievements:

● Re-engineered and improved business procurement process and developed and implemented new steps to improve and create efficiencies in processing and managing new orders from point of sale through to production and distribution much more rapidly and on a national level. Reducing the invoice and payment cycle by 4 days.

● Created workflow processes and models for marketing and procurement. Wrote and developed marketing strategies and communications and created marketing materials used by Field Producers.

● Subject Matter Experts (SME) on business processes and product knowledge (including SEO services, digital marketing and indexing). Led and managed Product Knowledge training workshops for new Field Producers.

● Created, led and managed end-user SalesForce CRM and product training workshops team dispersed across 30 major US cities. Wrote and developed SalesForce CRM company training manuals and provided SalesForce CRM system administrator and technical support.

● Identified gap in SalesForce CRM system for order management and billing process. Researched and provided tools to bridge the gap and integrate with SaleForce CRM out-of-box functionality. Developed interim process for order management and billing of national customers including creating and developing invoice, procurement and business process forms for all three media package products.

SR. EXECUTIVE BUSINESS CONSULTANT - Business Development, Marketing & Sales

January 2008 to January 2011

ASTON MARKETING GROUP – Torrance, CA

Provided business analytical support, systems support and business process improvements to Executive Leadership team for the Internet Sales Division. Key contributor in the development of web application infrastructure, in-house CRM system and training of new consultants. Provided consultation services to consumers (via live webinar presentations & one-on-one meetings) about the details of their contracts, industry knowledge, and contract-exit solution services. Also traveled nationally and presented education seminars to live audiences.

Key Achievements:

● Successfully led, trained and managed a team of consultants which ranked # 1 in production two years in row (2008 & 2009), producing $1million annually in company revenues and # 5 in production 2010 producing over $1million in company revenues

● Actively assisted Executive Management team in analyzing and developing organizational policies, system and business processes, procedures, and consumer marketing communications.

● Key contributor to the training of over 50 new consultants nationwide.

● Lead contributor in the development of the Internet Sales division (up to 100 Business Consultants) and the development of the Company's website, On-Line Sales Infrastructure, Lead Management System and Intra-Team processes leading to a significant increase in monthly sales from $40,000 to over $1million.

IT APPLICATION DEVELOPMENT MANAGER / PROJECT MANAGER / BUSINESS ANALYST LEAD - IT Corporate Benefits Funding

October 2005 to December 2007

METROPOLITAN LIFE INSURANCE COMPANY (MetLife) – Alpharetta, GA

Actively led and managed a team of 15 business analysts, systems analyst and developers (located in both US and India) which included defining resource requirements, resource management, work allocation, resource monitoring and productivity, business partner communication, and the monitoring, production support and maintenance of MetLife's main Group Pension and Annuities systems. Responsible for effectively communicating and reporting on service level agreements (SLA), combined $4M Budget in projects to CBF IT Executive Leadership team. As IT Client Relationship Manager for Pension & Annuities products, managed internal business partners/customers and large (external/Institutional) client business relationships, managing project scoping and planning (PSP) and coordinated and managed issues (cases) resolutions, led and managed key business process improvements and re-engineering efforts and provided improvements, resolutions and system solutions to internal Business Partners and external institutional business customers such as ADP, Wyeth, and Travelers Insurance ($11.5B Acquisition).

Key Achievements:

● Achieved the highest company merit grade possible (5.0) for outstanding 2006 Performance rating.

● Managed and led 12-month-$500K implementation for new product development and systems enhancements (including addition of a new web-service add-on to mainframe administration system) for Pension & Annuities. Delivered on time and on budget.

● Managed and led multiple software and product development projects including the implementation of approximately 300 small project requests (SPRS) for enhancements or changes to the production environment for MetLife's main Group Pension and Annuities systems with a 12month-$300K. These efforts led to significant business process efficiencies and improvements (faster systems processes for contracts, better data entry and reporting) for business partners.

● Managed and led the business process improvement efforts and business and systems development for the New International Businesses to be administered on the existing administration Systems. Developed additional documentation that helped Business Partners pursued and obtained new international business (in England).

● Managed and led the $150K budget process improvement and systems development for the Domestic Closeout Case Load system. This project included two major institutional clients with contracts of over 300,000 Plan participants. Improvement efforts included enhancement to the incoming file processing to administer and pay contract participants, eliminating est. 10,000 hours of manual effort (Delivered project and on-time and on budget).

● Coordinated and managed the business process re-engineering and system implementation and development of Key Business processes such as a) Sarbanes Oxley (SOX) Compliance Testing on the company’s two main Pension and Annuities Administration systems (2-month - $150K budget); and b) Year End IRS Tax Reporting on the for all company’s group pension and annuities contract participants on the two main administration systems; and (2-month-$200K), this including managing incoming data tax files from the IRS for Tax Payments to contract participants.

SENIOR BUSINESS ANALYST/DEPARTMENT RECORDS MANAGER/CUSTOMER SUPPORT - IT Strategic Services Group

February 2000 to September 2005

FIDELITY INVESTMENTS LTD – Merrimack (NH)

Actively led and managed the requirements analysis phase (using RUP, Traditional and Agile development techniques) for several software & systems implementation projects while concurrently mentoring junior Business Analysts in Business Analysis (BA) standards and supporting the design, implementation and post-implementation efforts on other projects . In addition, served as a Team Leader and developed strong working relationships with external and internal customers and vendors. Developed information systems and process solutions to address business needs. Led and managed the analysis of existing processes and provided recommendations for process improvement.

Key Achievements:

● Managed and led requirement for a $300K Enterprise web application project for 15 Annuity products (created 130 page BRD & GUI specifications document). The successful implementation significantly reduced the company's NIGO” (not-in-good order) contract application rate by 50% in the many branches throughout the U.S. Became application expert for the subsequent releases and maintenance of this System.

● Managed and led JAR/JAD/JRP workshops with over 50 internal and external vendors and project resources for the implementation of a $350K web based product quote system. This included managing and coordinating resources in multiple locations. Delivered a quality business requirements document using advanced requirement methodologies in GUI design and data flow analysis. This data flow analysis was later used as a standard template to solicit and generate requirements from external customers.

● Managed and led requirements for implementation of web-based Annuity Calculator tool for external customers. Delivered requirements document and system GUI specifications to project sponsors and resources in advance of expected deliverable date.

● Managed and led business requirements for the new variable annuity product launch of the new. Facilitated and assisted in the management and vendor relationship aspect. Managed the creation of Reinsurance Agreement with the vendor for this new product.

● Significantly reduce project cost by 45% by performing multiple roles throughout development process for the implementation of web-base investment charting systems. Initial budge was $100K. Performed roles project manager, business analyst, systems analyst, and quality assurance engineer). Delivered project on time and under budget and received company and department recognition for accomplishment.

● Developed "Risk Analysis Tracking" system for strategic alignment, project organization, and business and technical resource risks. Later developed an impact measure and probability scale as an add-on to the system.

● Identified the need for an effective requirements management system, made and effective presentation to the Executive Leadership team and managed and led is implementation (Rational Requisite Pro).

● Key leader in the process improvement effort for automating the Test Cycle of software projects in the department. Created requirements and process templates which became the department standard documentation across all projects. Reduced Testing resources by 35%.

● Chosen from among 80 IT associates by IT Executive Leadership team to implement the Fidelity Investments Corporate Records Management program and policies and facilitate and train all IT employees on the standards.

● Customer Support Representative for the various Fidelity Reserves product. Assisted in managing customer inquiries and provided customer support.

PROJECT ANALYST / TECHNICAL CUSTOMER SUPPORT - IT Documentation Services Group

May 1997 to January 2000

FLEET BOSTON, LLC – Boston, MA

Researched and analyzed business and systems information. Develop procedures, policies, and documentation for Business and End-User manuals, policy manuals, and on-line documentation.

Key Achievements:

● Developed and wrote procedure manuals for several departments and systems such as Commercial Finance Services (CFS), Strategy, and Control and Compliance, Global Trading, and Design & Costing Database.

● Designed and executed job aid manual which improved efficiency and accuracy for the CFS department which became a model for the other areas within the bank.

● Managed the weekly posting, reporting, and download of time sheet entry reports for the entire technology staff and integrated reports into the Document Organizational and Reporting system (DOCSOpen).

● Performed duties of Customer Support Representative in the Technology Service Center performing functions such as resetting employee passwords and activations for the Novell and mainframe servers via the MacAfee Help System.

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PROFESSIONAL AFFILIATIONS

Project Management Institute (PMI)

International Institute of Business Analysis (IIAB)

Modern Analyst Community (MAC)

Business Analyst Times (BAT)

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