Laniqua Smalls

770-***-****

lpyfkt@r.postjobfree.com

EDUCATION

GEORGIA STATE UNIVERSITY

A.B. Film and Video; G.P.A. 3.8, 2009-Present

Minor in Finance

EMPLOYMENT

ROOMS TO GO, Atlanta, GA 2010-Present

CUSTOMER SERVICE MANAGER

Apply A/R payments, along with deposits, invoice customers.

Manage a schedule for employees.

Maintain efficient filing system, provide management with financial reports as needed.

Assist with monthly, quarterly, and yearly closeouts.

Enter accurals for month end; keep management informed of cash flow and issues with cash.

Check run preparation of 25 to 30 checks per week along with cash deposits.

Daily posting, batching, coding, matching, credit card transactions.

Customer accounts maintenance, cash posting, with resolutions of any discrepancies.

Daily invoice mailings, acct reconciliation, customer credit references, inbound & outbound calls, and collections with tracking.

Payroll, garnishments, cash applications, collections, which included research and resolution, put in place for timely verifications.

Policy implementations, position procedure with employee training

SKILLS

Operating systems: Unix/Windows 95/Windows 98/XP/Windows 7

Software: MS Office (Outlook, Word, Excel, Powerpoint),

CURTIS 1000, DULUTH, GA 2008-2009

CUSTOMER SERVICE ORDER ENTRY

Enter, proof, and make all orders live. Fax orders for approval. Involves understanding and using accounting software in concert with contact management software to ensure accuracy of orders

Provide back-up support to office manager and graphics personnel as needed. Sales manager may also ask for assistance.

Give customer accurate price quote on paper stock, special instruction, and quantity.

Maintain communication with courier company in order to receive special instruction materials.

Enter Job Costing

Includes receiving and analyzing customer artwork for usability, setting up existing art for proofing, creating artwork proofs for customers, and printing acetates as directed by the pad printing department.

Make sure customer is able to receive finished product within desired time.

Communicate with the digital scheduler about promise dates to customer.

REFERENCES

Shamequa Matthews (former supervisor) -678-***-****

Garissa Fairclough (co-worker)-770-***-****

Anna Mooney (former supervisor)-770-***-****

Cindy Wells (former supervisor)-706-***-****

Sandra Parker (co-worker)-678-***-****

Contact this candidate