Natalie Benn

*** ****** *****

Avondale, LA *****

504-***-**** (h)

504-***-**** (c)

lpm6em@r.postjobfree.com

Technical Skills:

Networking:

TCP/IP & LAN/WAN Protocols

Network Technology

Network Systems Management

Network Development

GUI Applications

Operating Systems:

Windows XP/Professional

Windows Server 2003(Cisco)

Linux

Windows Vista

Windows 7

Hardware:

Desktop Repairs

Laptop Repairs

Software:

Microsoft Word, Excel, PowerPoint, Visio

VMware

Install, Configure and Troubleshoot

Communication:

Effective Written & Verbal Communication

Technical Support/Customer Service:

Troubleshoot Hardware/Software

Troubleshoot Network Connectivity

Software Installation Support

Phone and Email Support

Documentation

Education:

ITT Technical Institute, St. Rose, LA

Associate of Science Degree in Information Technology and Computer Networking Systems

Graduation Date: June 2011

Employment History:

Digital Opportunity Trust, Marrero, LA

Tech Intern 07/10-06/11

Troubleshoot computer network problems and concerns daily

Reduced computer problems by 40%

Ensures computer inventory documentation is completed in a timely manner

Wireless network configuration on 2+ laptops daily

Imaged 15+ computer hard drives weekly

Removed viruses from PCs and laptops daily

AT&T SBC Internet Services, Metairie, LA

Customer Services Representative 05/08-06/09

Reduce customer complaints by 50%

Maintain accurate service records by entering data into computer daily

Assist with email creation, browser, and modem troubleshooting

Responsible for issues relating to product features and services

Provide innovative solutions to customers’ problems

Contact this candidate