Customer Service Representative
Resume:
Jody Borock
Summary:
•Extensive customer service and survey experience
•Entered consumer data into internal databases for tracking and storage of information
•Provided callers with catalogs, incentives, dealers, pricing, features and options on Chrysler vehicles.
•Proficient knowledge of computers; Word, excel, databases and e-mail.
Professional Experience:
Aditya Birla Minacs: Farmington Hills, MI
10/2011 to 2//2012
Customer Service Representative
Answered inbound calls from consumers about consumers energy bills
Advised on service plan options to prevent shut off of gas.
Located pay station’s and payment centers for consumers to pay bill.
Fielded emergency calls.
Created power outage orders.
Scheduled repair orders for furnaces.
Harvard Resource Solutions: Troy, MI
10/2010 to 10/2011
Data Entry Specialist
Data entered 75-100 leads per hr into database.
Livonia Community Recreation Center; City of Livonia, Livonia, MI
07/2008 to 06/2011
Recreation Specialist
•Greeted and provided exercise equipment orientations to members.
2004 to 2008:
Holiday/retail positions.
Family/Medical
Jody Borock
30846 Crest Forest
Farmington Hills, MI 48331
loh2aa@r.postjobfree.com
BBDO Detroit: Troy, MI
05/1999 to 08/2003
Customer Service Specialist:
• Provided callers with catalogs, incentives, dealers, pricing, features on DaimlerChrysler vehicles.
• Informed consumers on products and promoted DaimlerChrysler vehicles.
• 50-100 inbound/outbound calls daily.
• Fielded and transferred calls from consumers to different departments within DaimlerChrysler.
• Corporate Mentor
Electronic Data Systems, MI
11/1996 to 05/1999
Customer Service Representative
• Answered 100 calls daily
• Provided information on vehicles to consumers.
Education:
April 1994
Eastern Michigan University
Communications
Updated Skills:
Schoolcraft, Livonia, MI
Basic Writing Refresher-11/2011 to 12/2011
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