Objective:

To obtain an entry-level position in a Customer Service or Office environment. To acquire skills and to earn advancement through on-the-job performance.

Qualifications:

Proficient with all general office duties. Microsoft Word, Outlook and some Excel. Five years Typing 40-45wpm and Data Entry alpha/numeric 11280kph experience. Seventeen years of Customer Service and Cashier experience. I am adaptable in most office environments, dependable, dedicated, eager to learn, very creative and versatile.

Education:

2001 Forsyth Technical Community College, Winston-Salem NC

Careers Now! Night Learning Center

Medical Office Curriculum - Certificate ICD/CPT CODING /MED. TERMINOLOGY

1994 Carolina Beauty College, Winston-Salem NC

Manicurist License

1989 Forsyth Technical Community College, Winston-Salem NC

Certificate - Unit Secretary

1987 Durham Technical Community College, Durham NC

Certificate - Word Processing

1983-1985 St. Paul’s College, Lawrenceville VA

1983 Hillside High School, Durham NC

Diploma

Employment:

2007-Present Pepsi Direct Sales Representative, PBG Winston Salem NC

• Take replenishment orders for new and existing customers in an inbound/outbound call center.

• Sell in new products and promotions to help increase volume and profit.

• Maintain accurate and complete customer records.

• Experience in Windows and web based environment. Exhibit active support/involvement with team.

• Handle routine customer service issues as well as escalating call according to procedure.

• Use issue resolution and follow up to handle a wide variety of questions, issues and customer needs.

• Communicate with other departments via email, phone ect. Meet daily quotas and objectives.

1994-Present Nail Technician/Self Employed, Winston-Salem NC

Manicures, Pedicures, Full-sets, Fill-ins, advertising, schedule appointments

• Open salon, greet clients, perform services, bank deposits

• Answer phone, take messages and appointments, solve customer complaints

• Take all forms of payments, close out cash register, complete end of day report and close salon

•

1989-1994 Customer Service Representative, CMA Cablevision, Welcome NC

Data entry, typing, filing, customer service, cashier, logging/making bank deposits and Answer phones in orderly manner.

• Resolve customer billing problems, complaints, answer questions of payment, fees, statement

and service

• Establishing, disconnecting and reconnecting service and explaining services to customer

• Receive payments over public counter or through mail, processes, balances, audits and prepare

Bank Deposit

• Operate computer to access customer account detail, interpret, explain charges, rates, initiate

Appropriate transaction to satisfy customer

1987-1989 Dietary Secretary, Methodist Retirement Home, Durham NC

Typing, filing, prepare payroll documents and answer phones in an orderly manner.

• Order food products and supplies for dietary department

• Type reports, memos, weekly menus, dietary records, resident meal cards, update recipes

• Document employee hours and maintain confidentiality information where appropriate

References

Available upon request.

Contact this candidate