Resume for employment
Resume:
Ashley Nicole Viands
Charles Town, WV 25414
E-mail *************@***.***
Date of Birth October 27, 1984
Employment
AB&C
Ranson, WV 25438
Exception Processing Agent
304/725-7050
At AB&C group I credited customers for merchandised they have received which is defective, damaged or not received. I reshipped merchandise which had not been received or was damaged. I encouraged the 100% guarantee which the Winterthur catalog providedd for our customers. I have received the mail for our former client, Best To You, a Christian Catalog. I opened all mail, sorted it in to groups to be batched and then keyed into the software program Patriot. I was responsible for answering all customer service emails received by the Best To You website. I ran a personalization report for the items, which could be personalized in on the website.
I managed and researched charge backs for our clients, which include National Rifle Association, Best To You, Source Perrier, Barrie Pace, Bra Smyth and Dr’s Preferred products.
To manage my position professionally I used the following software programs: Outlook Express to access Emailtopia to answer emails sent from customers about questions on their orders, products etc., fedex.com and other tracking sites to track shipments, answer email and process charge backs, and Americanexpress.com to process charge backs online.
I worked with a selected group of vendors for our Winterthur catalog. I communicated directly with the vendors to fulfill our customer's satisfaction. I used Outlook Express to communicate to return items, file claims and answer any questions the customer's may have.
I also paid the U.S. Post Office's renewal fees, annual fees and mailbox fees so we could successfully receive our mail for the clients.
Walmart
96 Patrick Henry Way
Charles Town, WV
Meat Department Associates
304/728-2720
Restock meat cases, monitor pull dates, and comply with health codes and regulations. Responsible for maintaining and organizing the meats according to varieties and sell by dates. Keep freezer and walk-in area clean, sanitized, and clear of debris following safety regulations.
National Conservation Training Center
698 Conservation Way
Shepherdstown, WV 25443
Office Automation Clerk
304/876-7421
I was responsible for answering the telephone inquiries relating the training program and direct calls to the appropriate staff. I provided general office services for the Division staff. I assembled and mailed training materials for courses. I kept filing current with inserts for manuals, directories, etc. I operated a variety of office machines including: fax machines, printers, scanners, multiple CD burners, poster laminator, etc.
I stocked classrooms and auditorium for courses. Stocked supplies for a variety of office machines and replaced the paper and toner. Restocked storage closet with office supplies on a regular basis. Prepared acquisition requests for the purchase of supplies and materials. I contacted the course participants to provide them with information in regards to the courses prior to their arrival. I provided support to Division staff and instructors preparing certificates, course notebooks, and course evaluations.
Education
Jefferson High School (Graduate 2003)
Shenandoah Junction, WV
304/725-8491
Shepherd University (Attended Fall 2003/Spring 2004)
Shepherstown, WV
304/876-5000
Special Skills, Awards, and Honors
Academic Achievements
While attend Jefferson High School I completed the following courses: AP Studio Art (portfolio available); Art I, II, & III; Business Computer Applications; Sociology and Social Problems; Contemporary Issues (History behind Iraq, Afghanistan, Cold War, etc.); Drawing and Painting; Zoology; Small Animal Care; German I and II; Environmental Earth Science; Advanced Biology; Applied Geometry; Integrated Math I & II; CATS 9 & 10 (Required Science Courses).
Computer Skills
I currently use a Gateway Pentium 3, and I am proficient with the following software packages: Microsoft Word (certified 2000), Outlook, Access, Excel, PowerPoint (certified 2000), Adaptec EZ CD Creator 4, Adobe Acrobat, Photo Deluxe Home Edition 3.1, HP Scanner, Windows 98 & XP, and PATRIOT system for AB&C group for customers and their purchasing history.
Awards, Accomplishments & Honors
While attending school I consecutively received honor roll. I performed as the Stage Manager for a one act play performed by the Jefferson High Theatre Department. I attended the West Virginia State Theatre Competition in Fairmont, WV. I had a “Tech Project” making props for a one act play. In the Ninth grade the State of West Virginia FFA Convention for floriculture in Morgantown, WV. Our team placed 4th in the state and I received 3rd place in the individual category. I received a merit award for objective accuracy in the ninth grade for “Visual Art Competition and Awards Exhibition 2000"
Volunteer Services
I have volunteered in 2001 & 2002 Camp-O-Ree with Girl Scout Troop 145, in Hershey, Pennsylvania.
I volunteered at the National Conservation Training Center for the “Take Your Child To Work Day” April 2002.
References
Matthew Bernazzoli, Senior IT Support Specialist
Charles Town Races and Slots
U.S. Route 340
Charles Town, WV 25414
Hazel Denney, Facilities Coordinator
Charles Town Races and Slots
U.S. Route 340
Charles Town, WV 25414
Jim Clark, Nature Photographer/Writer
504 Meade Drive, SW
Leesburg, VA 20175
703/771-1554
Marci Phillips-Brodie
National Conservation Training Center
698 Conservation Way
Shepherdstown, WV 25443
304/876-7423
Linda Shook-Danner
National Conservation Training Center
698 Conservation Way
Shepherdstown, WV 25443
304/876-7421
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