Project Manager Customer Service

Michelle A. Mann

**** *. ******** **., **** #****

Las Vegas, NV 89178

Tel: 702/277-9835

E-Mail: *********@*****.***

Selected Career Highlights:

• Leadership: Natural leadership ability with keen aptitude for maximizing team performance, generating revenue and identifying cost saving opportunities.

• Business Development: Outstanding relationship builder skilled in gaining and maintaining the trust of staff, customers and senior management.

• Client Relations: Dedicated to customer service and customer satisfaction, leads by example, inspires confidence, and consistently delivers projects on, or under, time and budget.

• Technical Diversification: Interfaced with a broad range of individuals and organizations, including but not limited to Owners, Architects, Consultants, City and County Officials, to profitably complete a wide range of projects.

• Skilled Negotiator: Successfully negotiated multi million dollar contracts in an array of disciplines, and effectively negotiated change orders to less than one percent of the contract values.

• Time Management: Efficiently managed time and schedule constraints to do numerous tasks at once and complete deadlines successfully.

Experience:

2008-2010 Fairfield Development, LLC Las Vegas, NV

Senior Project Manager Multifamily

• Oversaw three (3) projects concurrently with a value of over $110M delivering 1,150 apartment units to

Property Management within a two (2) year time frame.

• Successfully completed all projects on time and under budget.

• Spearheaded the contract buyout phase on all projects to include RFP preparation, bidding, evaluation, scope clarification meetings, and contract award & contract preparation.

• Performed all change order negotiations and managed subsequent cost impacts interfacing closely with

Accounting and Timberline Software.

• Developed and monitored construction schedules for all projects using SureTrak scheduling software, and with in-house weekly task monitoring using Excel.

• Closely monitored budgets for all projects with monthly budget updates, projections, variance analysis and PCO integration.

• Interfaced closely with the City of Las Vegas Building Department for primary permits, permitting of design changes and permitting of secondary submittals such as floor truss and roof truss drawings, stair shops, etc.

• Interfaced with the Design Teams to ensure code compliancy, ADA compliancy, company standards are met or exceeded and to set up standards for which all future projects are to be built from.

• Directed the field construction and administration processes to include, RFI’s, Submittals, RFP’s,

Construction Design Directives and Architectural Supplemental Instructions.

2006-2008 Commerce Construction Co., LLC Las Vegas, NV

Project Manager Silverton Hotel and Casino

• Oversaw coordination of design and construction documents with the Owner, Architect and Consultants.

• Spearheaded the bidding of work, subcontracts, scheduling, RFI, RFP and change order processes.

• Prepared bid analysis, established project budgets and schedules.

• Managed and prepared project cost reports utilizing accounting software J.D. Edwards.

• Developed and maintained construction schedules in-house and through outside consultants utilizing both Microsoft Project and SureTrak.

• Interfaced with third party consultants to coordinate site dry utility requirements to include Nevada

Power, Southwest Gas, Embarq and Cox.

• Managed the permit process to include distribution to Clark County Development Services, Clark

County Reclamation and Third Party Inspections.

• Developed all subcontracts scope of work, including scope meetings and final contract negotiations.

1999-2006 R.D. Olson Construction, L.P. Irvine, CA

Project Manager Commercial and Hospitality

• Specialized in ground up hotel and commercial projects.

• Coordinated the project Team during the bid, subcontract, scheduling, RFI, RFP and change order processes.

• Prepared bid analysis, established budgets and schedules.

• Administered and prepared project cost reports.

• Supervised and assisted value engineering for prospective projects with Ownership, Management, Customers, Architects and Subcontractors.

• Developed and maintained construction project schedules.

• Oversaw projects ranging from $2M to over $30M dollars.

• Mentored & coached junior members of the department for future growth opportunities.

1992-1999 Project Coordinator Multiple Projects

Worked a variety of project specific ventures that included;

• Aladdin Hotel and Casino in Las Vegas, Nevada

• The Twister Ride at Universal Studios in Orlando Florida

• On the bid team for Islands of Adventure in Orlando Florida

• Various ground-up restaurants including;

Benihana’s

Dave and Busters

Applebee’s

Morton’s Steakhouse

Education:

1987-1991 University of Wisconsin Oshkosh Oshkosh, WI

• Bachelor of Arts Degree

2010 Expected Graduation 2012 University of Phoenix

• Masters of Business Administration

Skills: Proficient in Microsoft Word, Excel, Outlook, SureTrak Scheduling Software, Prolog Construction

Software, Expedition Construction Software, Microsoft Project and Powerpoint.

Certificates: Completed OSHA 30 hour Training, CPR Certified and First Aid Certified

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