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Customer Service High School

Location:
Arlington, VA, 22206
Posted:
July 31, 2012

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Resume:

CAREER OBJECTIVE

To establish a successful career in social communications and development by utilizing my academic background and professional experience while delivering superior results as a valued team member.

QUALIFICATIONS PROFILE

• Adaptable self-starter whom is able to work cross-functionally, prioritize and manage workload

• Outgoing and articulate communicator; excels at developing and maintaining rapport with clients and co-workers from all levels

• International experience in photography, graphic design, advertising, marketing, public relations, teaching and translation (English/Portuguese/Spanish/Italian)

• Proven ability to organize events and exceed clients’ expectations

• Exceptional organizational work ethics, effective decision-making, team based cooperation and communication skills

• Solid knowledge of graphic tools such as Photoshop, InDesign, and Illustrator

LANGUAGE SKILLS

• Portuguese (Native), English, Spanish, and conversational Italian.

ACADEMIC CREDENTIALS

Saint John’s Seminary - Boston, Massachusetts May 2012

Bachelor of Art in Philosophy

Emmanuel School of Mission - Vatican City State, Italy May 2010

Certificate in Outreach under the patronage of the Pontifical Council of Laity

International Language School of Canada - Vancouver, Canada September 2007

Certificate in Business English Communication

Vila Velha University Center - Vila Velha, Brazil December 2006

Creativity and Leadership and People Management

Customer Service and Interpersonal Relations

TV and Movie Production

Henrique Bucher School of Photography - Vitoria, Brazil August 2005

Certificate in Advanced Digital Photography

Faculdade Novo Milenio - Vila Velha, Brazil, December 2004

Bachelor of Art – Social Communication with Emphasis in Advertisement

PROFESSIONAL EXPERIENCE

International Center for Language Studies, ICLS – Washington, DC Jun. 2012

Portuguese as second language Instructor

• Assist students individually (One-to-one teaching), with lesson assignments for the purpose of presenting and reinforcing learning concepts.

• Implemented instructional programs and lesson plans for the purpose of presenting and reinforcing learning concepts under the supervision of the school director.

• Taught Portuguese grammar and pronunciation techniques by utilizing quizzes, textbooks, videos, media clips, and engaging activities to facilitate a more effective learning process.

Brazilian Apostolate of Boston - Boston, Massachusetts Oct. 2010 – Apr. 2012

Media and Event Coordinator

• Conducted market research to identify factors that aid in the promotion of events

• Drafted concise proposals to cost effectively promote events at any given timeframe

• Maintained logistical records, and performed data entry for historical references

• At the conclusion of the event; assessed and surveyed events to improve onto future projects

• Established and maintained interpersonal relationships by developing constructive and cooperative working relationships

• Communicated with Persons Outside Organization (third parties) – to represent the interests of the organization and clients

• Generated revenues and profits by developing and implementing concrete concepts; hiring talent and support staff (decrease employee turnover)

Humana People to People / Global DRH Movement - Mozambique, Africa Apr. 2007 – Apr. 2009

Development Instructor

• Provided critical care and counseling to children and families diagnosed with HIV/AIDS

• Effectively coordinated and conducted classes, forums, workshops and events for large audiences (85 – 230)

• Accurately translated written official documents, and oral translation for video telephone conferences and live meetings

• Portuguese as Second Language Teacher

• Through graphic and design software, professionally created posters, logos, brochures, book/magazine covers, and esthetically enhanced company’s website.

• Program Leader for orphans and vulnerable children

Estácio De Sá College - Vitória, Brazil Jan. 2006 – Apr. 2007

Teacher & Supplemental Instructor

• Fostered deeper understanding to students while teaching Art and Photography

• Thought a variety of photography styles (artistic, architecture, product, fashion, and B&W) by organizing interactive sessions, workshops, and practical activities

• Produced and developed massive advertisement campaigns

• Photography technician and instructor

• Organized exhibitions, and experimented new photographic skills to enhance student learning

CELC High School - Espírito Santo, Brazil Jan. 2005 – Dec. 2005

Grammar Teacher

• Managed a classroom (30 – 35 students) and taught Portuguese grammar while requiring classroom participation

• Planned, prepared and delivered lessons to a range of language proficiency levels and age groups

• Prepared, graded, and scheduled examinations, term papers, and exercises while incorporating my own methodology

• Marked and provided appropriate feedbacks on oral and written communications

• Coordinated social and cultural activities such as morale busting events, school functions and graduations

• Basic administration such as keeping student registered and attendance records for incoming/outgoing students

Eclipse Consulting – IT Technology / Electronic Data System - Vitória, Brazil Jan. 2004 – Dec. 2004

Customer Support Analyst

• Responsible for recommending and implementing new technical solutions

• Responsible for maintaining the integrity of system and user administration profile for the firm

• Responsible for support of complex network located in multiple locations supporting local and remote users

• Manage deployment, administration, and support for corporate servers/desktops

• Access and install appropriate upgrades, patches, software, etc.

• Perform advanced troubleshooting and offered remediation

• Team Leader – managed the schedules of nine subordinates while improving employment satisfaction

Brazil Center Communication / Embratel - Vila Velha, Brazil May 2000 – Oct. 2004

Telemarketer & Costumer Service Representative

• Maintained customer satisfaction by providing exceptional customer service

• Increased business through effective telemarketing and establishing professional relationship with potential clients

• Managed incoming calls (English, Portuguese and Spanish) of inquiries from prospective clients

COMMUNITY INVOLVEMENT / MEMBERSHIPS AND AFFILIATIONS

• United Nations (UNAIDS) - Salvador, Brazil 2004

- Trained young radio announcers and social workers focused on HIV/ AIDS epidemic, and drug use

• 4th Brazilian Communication and Social Responsibility Symposium - Guaraparí, Brazil 2005

- Coordinated and taught a variety of workshops focused on critical speaking and news media

- Edited for language, production and presentation of radio and video programming

- Participated in various workshops pertaining to theories of modern communication, and responsibility of social media

• World Youth Day - Sydney, Australia 2008, and World Youth Day - Madrid, Spain 2011

Communication Assistant and Translator

- Responsible for the translation, and management of classified church documents, tracking flight and engagement itineraries’ of church members traveling from abroad

• Institute for International Cooperation and Development – Dowagiac, Michigan 2007 - 2009

- Promoter/Recruiter, Fundraiser, Portuguese as Second Language teacher, Graphic Designer and Team Leader,

• San Lorenzo International Youth Center - Vatican City State, Italy 2009 – 2010

Volunteer Coordinator

- Managed and slotted volunteers with events organized by Council of Laity

- Effectively translated for members of the Council of Laity

- Encouraged and initiated diplomatic and peaceful dialogue among international visitors from diverse religious (topics: religious freedom, enculturation, and inter-religious dialogue)

- Provided creative concepts and project management for the website



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