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Customer Service Administrative Assistant

Houston, Texas, 77069, United States
April 19, 2012
Contact Info:

***** ********* ****** ***** #***
Houston, Texas 77069
(832) ***-****

Administrative management and customer service experience in fast-paced service-oriented environment. Background includes operations, marketing, insurance, and accounting-related activities.

Technical Skills
Microsoft Word, Excel, Power Point, Outlook, Helios, Officemate

Professional Experience

Today’s Vision, Houston, Texas
2008-present – Doctor’s Assistant/Contact Lens Specialist
Knowledgeable in all areas of preliminary patient testing
Proficient in use of optometric instruments
Responsible for scheduling appointments and collection of patient information
Prepare and verify insurance information, resolving issues as required
Oversee all patient contact lens orders, checking in and verifying prescription accuracy
Direct contact with manufacturers’ representatives regarding new products and services

Super Tan, Houston, Texas
2006-2008 – Manager
Direct supervision of 10+ employees
Created and maintained employee schedules
Established and monitored sales goals
Purchased resale products from various vendors
Maintained inventory of resale and consumable items
Serviced and maintained the client base of 8,000+
Responsible for compliance with State of Texas health regulations
Developed company spreadsheet for tracking daily operations
Responsible for EOB daily batch reports

Sylvan Learning Center, Houston, Texas
1994-2007 - Administrative Assistant
Assembled appropriate test materials for potential clients
Entered new client data into operational system
Prepared, recorded, and maintained data-related to student performance
Completed spreadsheets detailing the nature of results of periodic diagnostic and educational progress testing of students
Updated internal files concerning business performance and progress for site use and presentation to corporate offices
Developed brochures for use in direct mail to potential customers
Created marketing letters and forms to be mailed to current and past clients, introducing new and special programs, highlighting special pricing packages

Resume of Meredith Herman
Page 2 of 2

Maintained on-going communications with current and potential new client base, successfully dealing with a variety of issues
Prepared and maintained records related to customer accounts and billing
Operated a 5-line phone system


Klein High School, Spring, Texas
Tomball College, Tomball, Texas
AS Degree in Liberal Arts