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Customer Service Sales

Location:
Sandwich, Massachusetts, United States
Salary:
28,000
Posted:
March 25, 2012
Email:
ljsdbu@r.postjobfree.com
Contact Info:
********@***.***


JOHN W. JOSLIN

** ******** ****** *******, ** ***38

(508)***-**** (508)***-**** ljsdbu@r.postjobfree.com

PROFESSIONAL EXPERIENCE

TTI Technologies Dartmouth, MA 2010-2011

PC Repair and Services Technician

Provided computer repair service, customer service, and sales support via phone, email, and fax

Data entry pertaining to billing, purchasing, shipping, and customer account updates

Responded to telephone inquiries, emails, and service requests in a timely manner

Created correspondence and reports utilizing spreadsheets for documentation and tracking purposes

Identified trends in support calls, while addressing most urgent issues

Patiently guided clients through resolutions and steps for maintenance and prevention

Cintas Corporation Cumberland RI 2009-2010

Service Representative

Established and maintained solid client relationships, while successfully managing the delivery of service needs for 200 businesses per week

Provided point of sale and product support

Built rapport through day-to-day communications and direct customer contact

Initiated contact to vendors for availability of related service and sales items

Accurately prepared correspondence in regards to: account information and services

Recipient of (5) Service Quality Recognitions

Consistently met or exceeded service and sales expectation levels, expanded individual business by 26%

Collaborated with management, marketing, and sales on new ideas while processing improvements to enhance customer satisfaction

Boston Financial Data Services Quincy, MA 1998-2008

Client Relations/Customer Service

Call center customer service via inbound and outbound phone contact

Answered inquiries pertaining to retirement plan regulations, accounts, system help, billing, processing timeframes, and discrepancies

Recorded detailed messages using software therefore providing history for future contact

Operated office equipment: fax machines, copiers, printers, and scanners

Completed forms in accordance with company procedures and utilized MS Office software to create spreadsheets, word documents, and data base management

Participated in various company provided customer service and product knowledge training classes

Analyzed and determined root cause while resolving customer issues to system activities, limitations, solutions, and informational needs

Chosen to lead an off-site project team which resulted in a successful new client conversion

EDUCATION

Sullivan & Cogliano Brockton, MA 2008-2009

PC Repair / Network Administration: A+, Network +, MCSE Microsoft

MS Office including Word, Excel, Outlook, 98, 2000, XP, AS400, DST, AWD