Sales Customer Service

Ehab Dureij Hamdan

****.*.******@*****.***

Box *37, Okotoks, AB T1S-1A7

Cellphone: 1-587-***-****

An ambitious, persistent, dependable, self-motivated and positive person, with over eleven years’ experience in sales and marketing and two years experience in the Oil & Gas Industry.

• Proven effective communicator and negotiator, with excellent presentation skills.

• Continually drive strategic sales and marketing plans to meet or exceed budgeted financials.

• Able to manage multiple tasks while meeting all deadlines.

• Strong people skill utilized to coordinate resources, conduct meetings, and mediate solutions.

• Keen ability to listen and question customer on their particular needs to provide adequate solutions.

• Highly motivated, organized, patient and detail oriented.

• Ability to improvise, adapt and overcome challenges.

PROFESSIONAL PROFILE & WORK EXPERIENCE

Oil and Gas Industry Experience - Precision Drilling and Jomax Drilling November 2010-Present

Current expertise

Operated and maintained iron roughneck and different hydraulic catwalks.

Follow thoroughly proper rig up and rig down procedures to ensure safety.

Rigged up wire line tools to be sent down hole, V door sheaves & monkey board sheaves, set slips on top of hole for tools, alongside, rigged out wire line tools.

Maintain, service and operate rig equipments, such as commercial air compressor, generators, boilers, trash pumps, commercial VACs, remote and manual tuggers, loaders, forklifts, etc.

Ensure that work in and around the drill floor and BOP occurs in a safe and efficient manner in order to meet or exceed goals and objectives for safety, production and budget.

Establish excellent communication with all rig members and assist in training and supervising new hired employees.

Perform general labor for drilling operations, such as nipling up and down BOP stacks, hocking up HCR lines, kill lines, and flow TES, changing drill bits, replacing motors, mixing mud products to meet specific weights, maintaining and servicing samples stations, changing and maintaining shaker screens, hooking up accumulator lines, setting up the catch cans, preparing floors for tripping, deicing using stream mats, removing snow, etc.

Perform general electrical work, such as running wires and energizing power to the rig, and wire natural gas lines for generators use.

Maintain rig services for top drives and perform strapping pipes operations by putting on jewelry on casing and drifting it.

Build and maintain excellent relationship with all crew members.

Review and follow all Health, Safety and Environmental procedures, such as lockout/tagout, Basic Behavior Safety, and Job Safety Analysis.

Dee’z Sports / Princess Lounge: February 1999 - October 2010

A successful owner/operator of 4000 square feet sports club, managing 12 employees, and driving the organization to a tremendous growth during its first years of operation through effective sales and marketing.

Sales Growth & Marketing

Boosted business efficiency and productivity through successful sales growth planning.

Maintained company’s exposure through local community support, such as local softball teams sponsorships.

Adapted to economic conditions and continually adjusted the organization’s value proposition to maintain a competitive edge and guarantee it’s continued growth.

Analyzed market and trends to maximize opportunities for expansion.

Performed cold callings to promote latest company’s special events and functions.

Monitored the completion of all staff tasks, according to standards and customer’s demand.

Tracked activities and services provided by competitors.

Developed attractive promotions through effective advertisement in newspapers, radio and online.

Customer Service

Acknowledged customers’ feedback and ensured their satisfaction at all times.

Maintained a courteous and professional demeanor and demonstrated high levels of social etiquette.

Trained staff members to provide superior customer support.

Followed up regularly with clients to ensure customer satisfaction and maintain healthy relationship.

Education

September 2012- present Sales Development Certificate- Mount Royal University-Canada

August 2012 Restaurant & Hotel Management Certificate - ICS -Canada

Trainings & Certificates

Certificates for Oil & Gas Operations:

• First Aid, CPR, First Aid Alive, Security Staff Training, WHIMS, Fall arrest, Rig rescue, Confined Space, Forklift and Loader, and Transport of Dangerous Goods.

Certificate for Restaurant Operations:

• Health and Safety Certificate for Food Handling, Liqueur and Gaming Licenses, and SMART Responsible Drinking.

Computer and Language Skills

• Microsoft Office (World, PowerPoint, Excel), Operated POS System, Special Inventory SW, Internet

• Fluent in English and Arabic

Hobbies

• Managed a local softball team featuring 15 players. Team made finals and semifinals three years in row.

• Sports including: Softball, Badminton, Skiing, Hiking, Fishing, Boxing, Gym, etc…

• Handyman

Contact this candidate