Technician System
Resume:
EDWARD F. CSEPEGGI
YOUNGSTOWN OHIO 44502
330-***-**** (cell 330-***-****)
li5p7f@r.postjobfree.com
CAREER SUMMARY
Experienced communications technician with expertise in installing and maintaining Nortel PBXs including option 11 61 and 81c. Optivety Telephony Management (OTM) Signaling Servers and some exposure to Symposium Call Centers wireless digital and analog phone systems. Additional experience with voice mail systems Callpilot paging systems wiring and networks. Hard working productive team player with positive attitude. Know to be solutions focused with an ability to learn new skills quickly and an urgent need to satisfy the customer.
PROFESSIONAL EXPERIENCE
SIEMENS MEDICAL SOLUTIONS (formerly Shared Medical Systems) Youngstown Ohio 1998-2009 Communications IT Technician
Installation and repair of the Nortel telecom line PBXs 11-81c and data equipment supporting phones data mainframe and PCs. Executed moves adds and changes at 13 different sites.
• Installed new networked phone systems and trained users on features of new system and phones facilitating an easy transition and reducing outside dialing costs.
• Facilitated hospital-wide transition to wireless communications by working with vendor to program install and maintain phones (2112 Handsets)and the system.
• Managed a major communications installation for addition to existing building including wiring and testing over 200 phones in PBX and installing voice mail for 100 users. The facility opened on time and all major communications systems were operating effectively. Hospital saved significant vendor cost due to internal support.
• Collaborated with vendor to resolve complicated incoming call problem and restore communications for all hospital staff.
• Used effective troubleshooting techniques to identify and resolve problems with telephone system minimizing loss of communications for doctors nurses and patients.
• Resolved serious phone issue in absence of vendor returning down phone system to full functionality; received recognition for job well done .
WESTERN RESERVE CARE SYSTEM Youngstown Ohio 1977-1998
Telecommunications Technician/Computer Operations Supervisor
Installed maintained and performed upgrades on PBX ROLM 9751 systems including support of integrated data/telecommunication systems during physical moves of departments and relocations at numerous facilities. Serviced and repaired public address system pocket paging system and alarm systems interfacing with the network.
• Implemented a hardware/software patient care system that provided the groundwork for and paved the way for other major hardware/software implementations for the hospitals.
• Used effective troubleshooting techniques to identify and resolve hardware outage minimizing downtime and restoring operations in a cost effective and timely manner.
EDWARD F. CSEPEGGI
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Telecommunications Technician/Computer Operations Supervisor Cont
• Responded to an urgent management request for phone/PC installation. Identified locations pulled wire tested and programmed phones and installed hardware. This effort eliminated the need for vendor support saving costs and time.
• Resolved voice mail issue for internal client by reprogramming and testing phones satisfying the user.
MAHONING NATIONAL BANK Youngstown Ohio 1973-1977
Computer Operator
• Accurately processed daily reports for all checking and savings accounts
• Distributed reports to twenty-one branches resulting in on-time delivery of critical documents.
• Sorted daily check and deposit slips.
COMPETENCIES
• Troubleshooting
• Problem Solving
• Team Player
• Self-Directed
• Strong Interpersonal Communications
EDUCATION
Graduate Cardinal Mooney High School Youngstown Ohio
Undergraduate coursework Computer Science Youngstown State University Youngstown Ohio
TECHNICAL SKILLS
• Nortel Switches
• Rolm Switches
• Wireless VOIP
• Paging Systems
• Call Pilot Voice Mail System
• Wire pulling/cable installation
• Fiber Optics
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