Hung Phuc Nguyen, MCSE, CCNA **** Sark Way

Home: 408-***-**** San Jose, CA 95111

email: li4xmv@r.postjobfree.com

MCSE #: 1926556

CCNA ID: CSCO11871847

IS MANAGER / NETWORK ADMINISTRATOR / ENGINEER

Offers the following experience and achievements:

Serving as an IS Manager / Network Administrator for High Critical Network Serving 550 Users and Customers Annually

Build email servers and effective email defense fights over 99% spam, serves 450 users

Increasing system health and network performance, Managing Enterprise front-end firewalls, Nortel and Asterisk PBX VOIP systems

Holding Diverse Network/Systems Administration & Engineering Experience including:

Managing Production Infrastructure (Web Servers, Firewalls & eMail Systems); Deploying & Supporting Desktop Software & Hardware; Supporting Day-to-Day Management of IT Infrastructure; Managing Internal & Customer Facing Networks; Planning, Acquiring & Coordinating Installation of In-House & Remote Hardware/Software Across the Network; Managing Security of Enterprise Front-end Firewalls, Anti-Virus & Intrusion Detection Systems; Maintaining Internal Phone System; Creating & Maintaining Disaster Recovery Plans; Intranet Website Management

Possessing Technical Systems Experience including:

Administering Windows XP, Windows 7 Workstations, Win 2003/2008, NT 4.0, TCP/IP, NAT, VPN, DNS, SMTP, IIS, SSL; Routing EIGRP, OSPF, BGP, Vlan technology, VTP & Spanning-Tree – Cisco routers and switches; Cabling

Network Admin / INFORMATION SYSTEM MANAGER

The Printer Works, Inc. 08/2009 – 07-2010

The Printer Works, The most recognized company in printer parts and repair industry with revenues to $23 millions. Reported to the CEO.

System and network infrastructure Management: Manage projects related to system development and implementations, monitor and manage enterprise systems consist of high critical company wide network, AD, DNS, VPN, Remote Access, inventory point of sale server serving 250 users, E-commerce servers which generates 40% of total sales. Keeping 99% system uptime and run efficiency is top priority

Oversee and Support IT Resources – Excellent plan IT budget and maintain an exceptional relationship with vendors, help acquiring business software and IT hardware in cost effective manner. Keep up IT assets documentation and up-to-date network map as it grows.

First point of Contact – Provide 3rd tier technical support and problem solution for networks performance and network relates issues to all departments, converting business requirements into technical requirements, plan, implement, and full fill their needs as business grows

System / Network Design and Maintenance….Additional Achievements – Migrate RIP routing to EIGRP protocol help fast network convergence for entire corporate, Implemented BGP to insure redundancy internet connection, Manage cisco switched network with VLAN, STP and VTP. Build and upgrade enterprise backup system, daily backup an average 400 GB of data on high capacity storage SAN system, ensuring critical business data is safe and available whenever needed. Help migrate OS to Windows 7 for entire corporate, implemented WSUS to ensure patch updates up-to-date.

NETWORK ADMINISTRATOR

Logigear Corp, 11/2006 to 07/2009

Logigear Corp is the world leading in software testing services with revenues to $20 millions. Reported to IT Manager

ADMINISTER HIGH CRITICAL NETWORK SYSTEM … Accessed by 450 Internal Users – Manage net work utilized by 400 internal users and an estimated 200 large companies customers - Oversee windows 2003 Active Directory that consists a total of 12 critical business servers included: Exchange 2003 , SharePoint, FTP, MS SQL 2000/2005 , Backup servers, VOIP, and Firewall.

Network design… Configure Cisco routers, plan and implemented OSPF ensuring multi side networks converge 100% in a snap. Implemented VLAN and rapid STP to support rapid network traffic convergence and improved security.

Built system design and manage…Update email servers, one of the core communication tools for the company, serving 450 users – Build and manage email servers serve 450 internal users. Email system is comprised of exchange servers and an email defense system that effectively fight 99% spam mails

Upgrade and manage enterprise class front-end firewall for the entire corporate including define firewall policies, instruction prevention, gateway anti-virus filtering, web contents filtering, VPN access

System maintenance, and Network improvements - Keep system up time to 99% by monitor system event logs and fix potential errors in advance. Cut down network traffic 15 % by build in-house Windows Update Service server to pull all available updates from Microsoft and push updates to clients. Increased network health 70% by plan and deploy anti-virus throughout the entire network. Implement in-house virus definition updates central point server to automatic push updates to clients, this saved network bandwidth and increase network performance by 10%

System backup and Disaster recovery – Build backup servers with Symantec Backup Exec, plan and implement business data backup strategy. Plan, implement Disaster recovery with Acronis True Image, provide system ready from 30 to 60 minutes in case of disaster; provide uninterrupted business as much as possible.

Additional Achievements - Cut down the huge international phone bill and increase business productivities - collaborate with vendors to build and manage state of the art VOIP phone system connects two facilities in US and Asia.

Team work and Leadership – Train and manage IT member in helpdesk supports, VOIP system supports. Weekly meeting with IT Dept and Manager – achievements review, plans, and team supports.

The Printer Works Inc. 5/2000 to11/2006

The Printer Works, an HP printer authorized repair parts re-seller with revenues to $10 millions. Reported to the CEO.

ADMINISTER HIGH CRITICAL NETWORK SYSTEM … Accessed by 160 Users & 200,000 Customers Annually – Manage network utilized by 160 internal users and an estimated 200,000 e-commerce customers on an annual basis. System is comprised of 10 high critical Windows servers, active directory, DNS, DHCP, WINS, Terminal Service, file/print server, IIS, Veritas Backup Exec, Anti virus, VPN, RAS, MS Exchange, software/hardware deployment, VOIP, Nortel Norstar general phone supports, client help desk and network printers.

Built, Maintained & Update E-Commerce Web Servers … Instrumental in Generating $4 Million Annually – Built, maintained and update E-Commerce Web servers that take over 40% total company sales which are instrumental in generating revenues of $3 million to $4 million annually

Increased Revenues & Achieved Savings up to $505,000 Annually … Took UpTime to 99.9% – Achieved $40,000 in help desk and IT support needs savings by deploying Symantec Antivirus Corporate Edition throughout entire domain making a virtually virus-free environment and resulting in a healthier network. Cut international phone bill up to $30,000 by implementing VOIP for Nortel PBX system which extended corporate phones to branch office in China

and Washington State. Saved $15,000 per year in expense on another T1 connection by implementing long-range-wireless network connection for extending network to another building that is in 2 miles apart. Increase network

uptime from 70% to 99.9% being instrumental in increasing monthly sales up to $80,000. Upgraded out-of-date Email server with MS Exchange 2000 server, increase system performance by 200%, provided E-Mail connectivity to users with MS Outlook 2000/2003. Migrated Windows NT 4.0 servers and 100 Windows 95/98 clients to more reliable Windows 2000 Active Directory which boosted production up to 30%.

System Design & Maintenance … Additional Achievements – Protected company’s value data by Backup Data and monitor all backup jobs with Veritas Backup EXEC, planed disaster recovery. Collaborated with network consultant to build, maintain WatchGuard Firewall to protect company network from network attach, hacker/network intrusive. Help desk supports, built/deployed client PCs using Norton Ghost imaging technologies. Built/upgraded and maintained high performance, fault tolerance servers with RAID5 technology and redundancy power supplies. General phone and CAT5 cable installation, patch panels, punch-down blocks. Install/ troubleshoot and repair HP LaserJet networked printers. Built and maintained Intranet web server, SFTP server based on RedHat Linux and Apache to host company documentation, work procedures, production records, and internal resources.

Team Leadership & Training – Trained 4 Printer Repair/Electronic Technicians in testing network printer server, different network architectures, common protocols used by each network and functional testing of print servers (Apple Talk, Token Ring, Netware, and Ethernet).

ADDITIONAL EMPLOYMENT

Test & Repair Technician, The Printer Works Inc. 1997 to 2000

Responsible for test and repair of all Hewlett Packard Jetdirect print server families including Ethernet and TokenRing print server. Provided phone/onsite technical support for HP MFP (multi-function printer). Tested and repaired HP ScanJet scanners. Performed functional testing of printer components such as Formatter boards, DC controller boards, RAM boards, AC driver PCB’s, and paperfeeder PCB’s.

Full-Time Student/Data Entry, OCS America 1993 to 1997

EDUCATION & TECHNICAL CERTIFICATIONS

MCP, MCSE, CCNA Certificates

Completed RedHat Linux and Sun Solaris Administration Course.

Certificates of HP LaserJet Printers basic hardware training.

Certificates of HP color LaserJet Printing and Imaging Fundamentals.

City College of San Francisco

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