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Chantilly, VA, 20152
... Areas of Expertise ● Cyber Security Analysts Phishing Analyst Fraud Analyst User Training/Support Customer Service Complaint Handling ServiceNow Proofpoint Analyst CrowdStrike Falcon SentinelOne Splunk Jira Oracle VM Kali Linux WireShark & PCAP ...
- Mar 21
Reston, VA
... Migration Projects, Testing tools: Winrunner, QTP, Test Director, Quality Center, Clear Quest, Clear Case, LoadRunner, Req Pro, Mainframe, JCL, File AID, DB2, CICS and JIRA, Intermediate Skills [2-7 years of experience]: MS Access, SAP, CMMI, ...
- Mar 13
Washington, DC
... Resolves product or service problems by clarifying the customer’s complaint, determining the cause of the problem, selecting and explaining the best solution to solve the problem, expediting correction or adjustment, and following up to ensure ...
- Feb 22
Washington, DC
... QA and J&J meetings to include meetings with Safra Family Lodge Manager regarding weekly/ monthly updates regarding the level of EVS services being provided and whether or not a high level of quality was being achieved, met all issues non-complaint ...
- Feb 15
Bethesda, MD
... communication and time management ● Experience in back-office processing, emphasizing quality and productivity metrics ● ● Complaint Resolution ● Microsoft Excel Customer Relationship Management (CRM) ● CUSTOMER SERVICE REPRESENTATIVE 10/2022 to ...
- Feb 09
Ashburn, VA
... § Resolve customer service problems by clarifying the complaint, determine the cause of the problem, explain the best solution, direct to the appropriate staff member, follow up to ensure resolution. § Provide support to volunteers and clients to ...
- Feb 02
Ashburn, VA
... Used RM Sync tool to import requirements from Req Pro to QC and map them to Test Cases on QC. Developed Test cases through using HP Quality Center. Reported Numbers of defects in the defect module of the application by using the HP Quality Center. ...
- Feb 01
Washington, DC
... TOOLS: Monday, HP QuickTest Pro • LoadRunner • WinRunner • Test Director • HP Quality Center • Call Tracker • Bugzilla • Req trace • ClearQuest • ClearCase • Oracle Apps •SOAPUI • JIRA • TFS • Snagit • WAVE •JAWS DATABASES: Oracle • MS-Access • ...
- Jan 31
Manassas, VA
Juliana Thurman Work Experience Customer/Patient Services Coordinator Burke Healthcare Solutions - Burke, VA June 2023 - Present • Partners with leadership to bolster customer experience practices • Ensures patient complaint resolution is met • ...
- Jan 25
Rockville, MD
... Key Responsibilities • Complaint Resolution • Achieving Sales Targets and Sales Boost Drives • Achieving Budget and Revenue Driven Targets • Merchandising • Strategic Product placement to increase sales results • Working in a team based environment ...
- Jan 14