TERRY L. GOODWIN

*** ********** **., **********, ** 45895 Res: 419-***-****

E Mail: lh10v5@r.postjobfree.com Fax: 419-***-****

QUALIFIED BY

Extensive experience in automotive positions of responsibility involving national and regional field operations, dealer development, dealer and customer relations, sales and distribution management, warranty and audit. Produced a consistent record of significant contribution to market analysis, organizational planning, development and the successful implementation of corporate projects. Proven problem solving capabilities in all matters of dealership and manufacturer operations. Experienced in Honda, Ford, Chrysler and Suzuki sales and fixed operations.

REPRESENTATIVE ACCOMPLISHMENTS

SALES MANAGEMENT

• Developed and presented courses for dealership owners and managers to improve their organizational abilities, and maximize customer satisfaction/retention.

• Established regional dealer development department, produced results at 200% of the other three regions. Installed 22 new dealers in less than five months.

• Established procedures with 10 U.S. sales zones for vehicle order input and tracking of manufacturer’s daily production to meet market/customer demands.

• Developed and maintained divisional profit/loss tracking systems and reports.

• Developed, implemented and trained Sales personnel in marketing processes. Improved dealership’s ability to identify and meet the needs and opportunities of their unique markets.

FIELD OPERATIONS

• Defined market and improved merchandising to increase profitability in retail service operations by 54% and 27% in retail parts operations, in a declining market. Fixed Operations first year net profits increased 212%.

• Maintained number one ranking for service and parts district for the last four years.

• Improved Parts and Service Zone (region) from 6th to 1st in corporate objective within 1 year of moving to the Zone Office.

ANALYSIS AND PLANNING

• Designed layout and operations for the $20 million distribution and rail facility at the Honda East Liberty, OH manufacturing plant.

• Implemented a quality control system to standardize quality at both the East Liberty and Marysville production facilities. Improved J. D. Powers I.Q.S. standings.

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• Designed rail and truck freight system allowing maximum flexibility, controlling costs, improving dealer service, and providing for catastrophic operations.

PROFESSIONAL EXPERIENCE

American Suzuki

Chicago, IL District Operations Manager 2003-Current

• Represented manufacturer to dealers in all areas involving sales, warranty, customer relations, technical problems, sales/service training and parts.

Grogan’s Towne Chrysler

Toledo, OH Director of Service Operations 2003-2003

• Managed all aspects of service operations (20 technicians and fast lube facility) for dealership.

Automax

Northfield, NJ Fixed Operations Sales Trainer 2002-2003

• Trained fixed operations personnel on improving gross profit through; selling techniques, operations and motivational programs.

Daewoo Motor Sales

Compton, CA National Distribution Manager 2000-2002

• Managed all aspects of distribution within the United States, including working closely with Sales Zones and District Sales Managers.

• Placed orders with manufacturer, and adjusted inventories to match sales demand according to location.

• Tracked sales incentives and advised the Senior V.P. of Sales on opportunities and problem areas.

MSX International

Detroit, MI Fixed Operations Process Consultant 1998-2000

• Trained and advised dealership personnel on improving owner retention while improving dealership profitability.

• Consulted with Dealer Principals in goal setting, built tracking systems, designed motivational programs.

Airstream

Jackson Center, OH Director, Parts and Service Divisions 1995-1998

• Managed all aspects of national dealer relations involving; parts, service, warranty and customer relations.

• Directed operations of company owned retail service (20 technicians) and parts store.

American Isuzu

Delaware, OH Zone Parts & Service Manager 1994-1995

• Represented manufacturer to dealers in areas involving warranty, customer relations, technical problems, service training and parts sales.

American Honda 1979-1994

Marysville, OH Manager, Ohio Distribution Centers 1986-1994

• Responsible for the inventory control, quality control, processing and shipping of over 6 billion dollars of vehicles yearly to all U.S. and foreign markets. Directed $200 million annual operating budget.

Los Angeles, CA Manager, Distribution Administration 1985-1986

• Planned and directed all U.S. operations for inventory control, dealer and bank invoicing, legal document duplication, company car assignment, and transportation claims system for all U.S. dealers.

Los Angeles, CA Asst. Mgr., Distribution Admin. 1984-1985

• Directed the daily work flow of inventory control, dealer and bank invoicing, legal document duplication and transportation claims system for all U.S. dealers.

Los Angeles, CA and Dayton, OH Customer Relations Supervisor 1980-1984

• Helped establish decentralization of customer relations from national headquarters to zone offices. Supervised and trained CR Analysts for all phases of customer handling. Supervised and trained CR Analysts in all phases of customer handling for a five state area. Responsible for coordinating fender rust recall and vehicle repurchase program.

San Francisco, CA District Service Manager 1979-1980

• Representative for manufacturer to dealers in matters involving fixed operations.

EDUCATION/MILITARY

U.S. Navy

Seward County Community College

Brigham Young University

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