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Sales, Customer Service, Customer Advocate, Distribution

Ottawa, Ohio, 45875, United States
April 25, 2012
Contact Info:
**** *******

*** **** ***** **. **.*

Ottawa, OH ***** Phone (419)-***-****


Jodi L. Siefker

Summary of qualifications

* ***** ********** ********** ** customer service and management

7 years of clerical work in shipping, logistics and warehouse supervision

4 enthusiastic years as Vice President of Sales & Marketing

2 years experience as Operations Manager

Proficient with computer and numerous programs; SAP, Oracle, Intuitive,

Empower and MS Office

Proactive and extremely organized

Self motivated but a team member

Excellent communication skills and very professional

Professional experience and responsibilities

2010-2011 Silgan Plastics, Inc Ottawa, OH

Plastic bottle manufacturing

Customer Service Rep

Data entry, load management and resolved customer complaints

Worked directly with national sales group and production facilities

Directly involved with launching new products

Manage multiple key customers accounts: Kraft, Alberto Culver, Unilever, Vi-Jon,

Clorox, Gold Eagle

Ensured pricing in computer matched customer purchase orders

Processed debits and/or credits as needed

Close interaction directly with customers via conference calls and meetings

Managed inventory levels and sales orders at multiple production plants

Developed sales forecasts

Worked closely with production to ensure on time production and shipments

Daily interactions with internal management and company departments

2009-2010 The Casite Company Troy, MI

OEM and aftermarket chemicals company

Operations Manager

Develop pricing and sales presentations for customers; such as Pep Boys, K-Mart, AutoZone, Dollar General

Procure components for production of products

Decreased COG by 8% in the first year

Helped develop and stay on budget

Develop new products and packaging layout and project launches

Prepare sales reports and control inventory to maximize turns

Decreased % freight by 3%

Updated company marketing material

Traveled to customer/vendor locations

1999 – 2008 Pandora Manufacturing, LLC Pandora, OH

Contract chemical manufacturing and distribution

VP of Sales and Marketing

Assisted in increase top line sales from 9 million to 15 million in 4 years

In charge of Accounts Receivables and cash application

Coordinated Accounts Payable schedule of payments

Developed sales forecasts and work directly with accounting

Prepare product pricing and customer proformas

Work directly with customer to help develop new products and packaging; such as Shell Oil, ABRO, Wal-Mart

Developed the company marketing material

Responsible for warehouse employees activities at the distribution center

Traveled to customer locations

Customer Service Manager

Order entry and invoicing

Daily communications with customers about their order status and inventory levels

In charge of implementing new computer software and training employees

Helped customers develop new chemical formulas

Responsible for warehouse employees activities at the distribution center

Served as company representative to all customers

Represented the company at Trade Shows

Warehouse Supervisor

Schedule inbound and outbound shipments

Completed export documentation

In charge of inventories, cycle counts and shipping documents

Completed employee evaluations and oversee workloads and activities

Haz-Mat certified

1986 - 1999 Consolidated Biscuit Company McComb, OH

Contract manufacturing of cookies and crackers

Customer Service Coordinator

Worked directly with Nabisco, Hershey’s, Kraft and Sunshine to coordinate orders and production

In charge of logistics for above customers

Order entry

Administrative Assistant

Worked for the VP of Contract Manufacturing

Typed letters, returned phone calls, organized schedule

Handled travel arrangements

Shipping Clerk

Arranged trailers with shipping companies

Handled warehouse transfers

Facilitated cycle counts

Processed bill of ladings

Completed export paperwork

Machine Operator

Set up production lines

Worked on multiple machines

Kept daily paperwork on weights and speeds


1985 – 1986 attended Northwest Ohio State College

Studied Business Management and Animal Science

1985 Graduated from Patrick Henry High School


Upon Request