Sales, Customer Service, Customer Advocate, Distribution |
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*** **** ***** **. **.*
Ottawa, OH ***** Phone (419)-***-****
E-mail lgsugt@r.postjobfree.com
Jodi L. Siefker
Summary of qualifications
* ***** ********** ********** ** customer service and management
7 years of clerical work in shipping, logistics and warehouse supervision
4 enthusiastic years as Vice President of Sales & Marketing
2 years experience as Operations Manager
Proficient with computer and numerous programs; SAP, Oracle, Intuitive,
Empower and MS Office
Proactive and extremely organized
Self motivated but a team member
Excellent communication skills and very professional
Professional experience and responsibilities
2010-2011 Silgan Plastics, Inc Ottawa, OH
Plastic bottle manufacturing
Customer Service Rep
Data entry, load management and resolved customer complaints
Worked directly with national sales group and production facilities
Directly involved with launching new products
Manage multiple key customers accounts: Kraft, Alberto Culver, Unilever, Vi-Jon,
Clorox, Gold Eagle
Ensured pricing in computer matched customer purchase orders
Processed debits and/or credits as needed
Close interaction directly with customers via conference calls and meetings
Managed inventory levels and sales orders at multiple production plants
Developed sales forecasts
Worked closely with production to ensure on time production and shipments
Daily interactions with internal management and company departments
2009-2010 The Casite Company Troy, MI
OEM and aftermarket chemicals company
Operations Manager
Develop pricing and sales presentations for customers; such as Pep Boys, K-Mart, AutoZone, Dollar General
Procure components for production of products
Decreased COG by 8% in the first year
Helped develop and stay on budget
Develop new products and packaging layout and project launches
Prepare sales reports and control inventory to maximize turns
Decreased % freight by 3%
Updated company marketing material
Traveled to customer/vendor locations
1999 – 2008 Pandora Manufacturing, LLC Pandora, OH
Contract chemical manufacturing and distribution
VP of Sales and Marketing
Assisted in increase top line sales from 9 million to 15 million in 4 years
In charge of Accounts Receivables and cash application
Coordinated Accounts Payable schedule of payments
Developed sales forecasts and work directly with accounting
Prepare product pricing and customer proformas
Work directly with customer to help develop new products and packaging; such as Shell Oil, ABRO, Wal-Mart
Developed the company marketing material
Responsible for warehouse employees activities at the distribution center
Traveled to customer locations
Customer Service Manager
Order entry and invoicing
Daily communications with customers about their order status and inventory levels
In charge of implementing new computer software and training employees
Helped customers develop new chemical formulas
Responsible for warehouse employees activities at the distribution center
Served as company representative to all customers
Represented the company at Trade Shows
Warehouse Supervisor
Schedule inbound and outbound shipments
Completed export documentation
In charge of inventories, cycle counts and shipping documents
Completed employee evaluations and oversee workloads and activities
Haz-Mat certified
1986 - 1999 Consolidated Biscuit Company McComb, OH
Contract manufacturing of cookies and crackers
Customer Service Coordinator
Worked directly with Nabisco, Hershey’s, Kraft and Sunshine to coordinate orders and production
In charge of logistics for above customers
Order entry
Administrative Assistant
Worked for the VP of Contract Manufacturing
Typed letters, returned phone calls, organized schedule
Handled travel arrangements
Shipping Clerk
Arranged trailers with shipping companies
Handled warehouse transfers
Facilitated cycle counts
Processed bill of ladings
Completed export paperwork
Machine Operator
Set up production lines
Worked on multiple machines
Kept daily paperwork on weights and speeds
Education
1985 – 1986 attended Northwest Ohio State College
Studied Business Management and Animal Science
1985 Graduated from Patrick Henry High School
References
Upon Request
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