Quality Control Customer Service
Resume:
Amanda L. Hightower
Lafayette, AL 36862
Home Phone 334-***-****
Email – lgivjr@r.postjobfree.com
OBJECTIVES
Achieve a challenging position in the Quality Control organization where I can utilize my skills and experience by contributing as a key team member, facilitating growth and success in the organization.
.WORK HISTORY
January 2009 – Current
KIA Motor Manufacturing Georgia
7777 KIA Parkway
New and emerging manufacturer of CUV’s to the North American market place.
Paint Quality Control Group Leader/ Supervisor – Oversight of a team of 10 paint quality control team members. Job consists of Root Cause Analysis and Corrective Action and perform routine performance and process audits (Check for Film Build Thickness, Perform Wavescan, Gloss Check, Color Match, Surface Defect Inspection, Sealer Leak Check, Adhesion Testing, Electro-Disposition Inspection and Rub Check) to ensure quality standards are being met. Ensure product quality is within specification. Maintain detailed record of quality defects and report any repeating issues. ISO 14001/TS 16949 Certified. Work with production personnel to set up containment on defective parts, also work side by side with production personnel repairing online defects. Monitor, record and report production data. Create cross training plans and maintain training records for all hourly team members. Monitor and maintain Time and Attendance records daily. Troubleshoot daily quality, safety and production issues. Have strong communication, administrative and organizational skills, and the ability to coordinate multiple projects and programs. Ensure team members have the equipment they need to perform their daily audits and ensure equipment it calibrated and in working order.
Acting Group Leader – Stepped up as an Acting Group Leader during the IQS Project. Oversight of a team of between 14 and 26 from July of 2010 to January 2011. Handled attendance, data entry, team member support, provide organization feedback and other business metrics.
QC Team Leader – Oversight of a team of twelve team members, including scheduling, new team member training, ensuring consistency in product inspection and quality decisions by team members. Provide organization feedback on the status of product and process quality. Perform pre-shift startup verifications, monitor status of equipment operations and escalate concerns as required. Created standardized work instructions and update as needed. Have performed the role as Team Leader on both the FIL/Shower area and the OK Line. Provide team support when and where needed.
April 2007 – January 2009
CV Holdings – CSP Technologies
960 W. Veterans Blvd.
Auburn, AL 36832
Contact: Jean Bizimana
High volume manufacturer of plastic vials and cups, servicing the medical and consumer industries.
Head Quality Control Inspector – Responsible for a team of four individuals which monitored product quality and customer satisfaction. Responsibilities include oversight of routine product testing and inspection of finished product, data collection and data entry, reporting on quality status and other business metrics as required. Support product development on new and emerging products for the market place.
June 2001 – March 2007
L & K Trophy House, Inc.
1123 W. College Street
Murfreesboro, TN 37129
Contact: John Reed – Company President
Manufacturer of custom trophies, plaques and engravable gifts for the consumer industry
Assembly Personnel/Quality Control– Managed a team of individuals with responsibilities including product assembly, employee training, product quality, and customer satisfaction.
Customer Service – In charge of taking orders by phone and in person, assessing customers on what to buy. Problem solving when needed and help to create trendy new items for display.
Production Associate – Responsible for the assembly processes, quality verification of finished product to customer orders. Conducted retail processing of goods. Confirmed and verified receipted of incoming product quality.
EDUCATION
2012 Columbia Southern University - working towards a Bachelor’s Degree in Business Management
1999-2000 Chambers Academy – Graduated with an Advanced Diploma
1997-1999 Cannon County High School
PERSONAL REFERENCES
Debra Renfroe – KIA Motor Manufacturing GA – 706-***-****
John Reed – President of L&K Trophy – 615-***-****
Barry Harper – Mead Corporation Supervisor – 334-***-****
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