Administrative Assistant, Customer Service
Resume:
Andrea Holder
Lithonia, GA ****8
************@*****.***
Objective: To obtain a position with a company that offers and promotes growth in a professional atmosphere.
Experience:
Bank of America/ Staffmark College Park, GA December 2004 – Present
Extraction Specialist
Assist other employees with various questions pertaining to work
Set up the work stations for the next shift
Review and prioritize the completed work daily
Process various tax forms
Supervise and assist other employees with various questions pertaining to the processing of tax forms
Review completed tax forms
Supervise and assist a number of employees to prepare tax forms for shipment
Assist with the preparation needed to pack and ship the tax forms
Complete the necessary forms associated with the shipment of every tax form type
Submit the completed forms to be faxed
Towne Place Suite Atlanta, GA June 2006 – July 2007
Night Auditor
Check guest in and out of the hotel
Make reservations for guest
Assist guest with various needs
Perform numerous front office and customer service duties
Perform the duties to complete night audit
Prepare the breakfast bar for the guest
Perform all the duties associated with front desk and night audit on a daily basis
Schedule group functions and events
Shonney's Inn Norcross, GA November 2001 – May 2001
Night Auditor
Check guest in and out of the hotel
Make reservations for guest
Assist guest with various needs
Perform numerous front office and customer service duties
Perform the duties to complete night audit
Prepare the breakfast bar for the guest
Perform all the duties associated with front desk and night audit on a daily basis
Schedule group functions and events
Atlanta Airport Marriott Atlanta , GA May 1998 – November 1998
Front Desk Agent
PBX Operator
Night Auditor
Checking guest in and out of the hotel
Make reservations for guest
Assist guest with various needs
Perform numerous front office and customer service duties
Perform the duties to complete night audit
Connect guest to the appropriate party or assist them with various need
Perform all the duties associated with front desk and night audit on a daily basis
Nashville Renaissance Hotel Nashville , TN September 1994 – May 1998
Front Desk Agent
Checking guest in and out of the hotel
Make reservations for guest
Assist guest with various needs
Perform numerous front office and customer service duties
Perform the duties to complete night audit
Valet Parking Cashier
Assist guest with various needs pertaining to parking
Keep a log of all hourly and overnight parking
Reconcile cash register
Provide reports for hourly customers and overnight guest
Education :
Tennessee State University, Nashville, TN
Bachelor of Arts - English, May 1998
B. A. English
Troy State University, Dunwoody, GA
Master of Arts - Education
Skills:
Proficient in Land Tech Windows, Land Tech Dos, Closers Choice, Microsoft Word,
Microsoft Excel, Microsoft Outlook, Microsoft Publisher, Power Point and Word Perfect
Data Entry, 10-Key Alpha and Numeric
Faxing, copying, scanning documents and typing 55WPM
Great organizational skills in managing large projects
Familiar with various computer programs and phone systems
Notary Public
PBX experience
References: Available upon request.
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