Kaylan Garner

*** * ***** **. *********, KY ***08 859-***-**** lgegm7@r.postjobfree.com

Profile:

With a great knowledge of customer service procedures and standards, I am looking to obtain a position that will enable me to utilize previous experience and my ability to work well with others. I am looking to transition back into the customer service field.

Education:

National College

Associate’s Degree Radio & TV Broadcasting

November 2011

Work Experience:

Amazon.com

172 Trade St. Lexington, KY

Sept. 2007 – March 2011

Customer Care Rep.

Continuously met and exceeded team goals, provided excellent customer service by processing returns and accurately providing clients with the correct products and refunds.

Comfort Keepers

3323 Partners Place Lexington, KY

March 2007 – Sept. 2007

Certified Nursing Assistant (CNA)

Assisted the elderly and disabled with their everyday living needs, consisting of bathing, feeding and caring for them to the best of my ability while in my care. I transported the patients, followed strict guidelines to insure the safety and accuracy of the patience health and safety.

Various Temp Agencies

March 2005 – Feb. 2007

Certified Nursing Assistant (CNA)

Continued to work in the medical field with different facilities as a temporary floater and on “as needed” basis. During this time I was deeply involved with my children’s school activities, this position allowed me the opportunity to do so.

ACS

2432 Fortune Dr. Lexington KY

Sept. 2004 – March 2005

Customer Service Rep.

Worked the Nextel accounts assisting clients with great customer service, discovered which plans were best for the client’s needs, resolved billing questions, processed changes on accounts suggested plan upgrades informing clients of other services we had to offer. Exceeded sales, service and team goals, in a fast paced environment.

Accomplishments:

Deans List

Fall 2010 –Spring 2011

Certified Nursing Assistant

State of KY Nurses Registry Aug. 2005 - 2008

Volunteer Experience

AVOL Inc. ( Aids Volunteers)

Lexington, KY

June 2011- Currently

I assist the other volunteers with incoming calls make outbound calls to follow up on potential clients and sponsors. Responsible for incoming clients and guide them through the correct paper work and explain the services offered y our organization.

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