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941-***-**** lg5v97@r.postjobfree.com

Richard G. Phillips

Summary

Accomplished customer service representative for the last six years. A variety of qualifications and problem solving skills with abilities ranging from troubleshooting to administrative and clerical duties including dispute resolution. Most recently worked for National City Bank (now PNC Bank) as a Dispute Resolution Specialist. Positive outlook, good work history, responsible, team player and able to train others.

Work experience

January 02, 2007 - February 27, 2009 National City Bank Oshtemo, MI

Dispute Resolution Specialist

Customer care

Dispute resolution for MasterCard and Visa

Resolved monetary disputes between card holders and merchants

Managed high capacity call volume while able to maintain currency with continuing cases

Conducted arbitration procedures with Visa and MasterCard

May 15, 2006 - September 15, 2006 Breakers Motel Gold Beach, OR

General Manager, Overnights

Set reservations assisted in check ins for 36 unit motel

Managed cleaning crews

Managed lawn maintenance

Coordinated staffing issues

Prepared continental breakfast

Concierge duties

February 09, 2003 - April 16, 2006 National City Bank Oshtemo, MI

Customer Service, CSO

Trained and mentored customer service new hires

Managed large call volume (1500 to 2000 calls per month)

Met monthly sales goals

Card Services Online

Reset passwords

Advised in tech support

Advised in navigation of website

education

1993 - 1996 Vicksburg High School Vicksburg, MI

General Studies

High school diploma

Military Service

United States Marine Corps 1996 - 2000

Infantry/Mortarman

Ammunitions NCO

Reaching rank of Lance Corporal/E-3

Honorable discharge

REFERENCES

Professional References Available Upon Request