MICHAEL J. LEVITRE

*** ******** **. ******** ** *2751

919-***-****

http://www.michaellevitre.com/

OBJECTIVE

To obtain a position heavily involving network administration capabilities using Microsoft best practices around virtualization, server deployment and business continuity to help the bottom line.

CORE COMPETENCIES

• Network operating systems including Windows7 (2003-2008 Server, XP, 2000, Vista)

• Server applications including Microsoft Virtual Server, VMWare, ESX Server within Data Center , Network Infrastructure space

• Client-Server enterprise applications including Microsoft Exchange 2007,Lotus Notes, SQL, ASP

• Imaging applications utilizing Symantec Ghost (push technology), Acronis, Altris, IBM Director

• Remote support utilizing remote tools HP iLO, VNC, SSH, RDP-Windows Remote Desktop, NetMeeting and Dameware

• Protocols including TCP/IP, FTP, WEP, Wireless Security, Internet 2.0 Remote Storage and Backup Tools like Connected TLM Data Encryption Credant and PointSec

• Push and pull technologies utilizing SMS, Altris

• Custom configurations for Redhat Enterprise Linux on HP UNIX workstations

• Client implementation utilizing Microsoft Exchange Server and Microsoft Outlook

EXPERIENCE

Recent experience has been primarily involved in Server and Project Management tailored around new startup business. Server support includes application troubleshooting and server installations, and software testing utilizing VMWare and Microsoft Virtual Server. Desktop support includes a full range of Dell and HP hardware break fix services.

Technical skills include

• Monitoring network traffic to report to various agencies (currently undergoing training to obtain Unix Solaris security certification)

• Providing desk-side services for large companies with thousands of users including hardware support, server support and remote diagnostics

• Troubleshooting virtual private networks (VPNs) for customers on different network operating systems

• Providing emergency support for executive management’s IT needs when in-house support cannot resolve issues; service level agreement requires resolution within four hours

• Interfacing with management teams and customers during on-site technical training for new updates on enterprise software applications and network operating systems

• Imaging for fast recovery and rapid deployment to include baseline applications on a client-server environment

• Building, installing and configuring servers relative to enterprise deployments for HP-Cisco reseller

WORK HISTORY

Resume Referral Service contract to Worley Companies (British Petroleum-BP) project in the Gulf 4/19- Present

Senior Technical Team Lead

Works directly under Corporate IT Project Manager to provide onsite service and support to 5 locations in the Gulf

Provide onsite support throughout BP claims center

Support Server and System Infrastructure

Support Linux Servers with Asterisk VOIP system

Manage Tier I and II Desktop Techs

Work with all external vendors (Electrical, ISP and Building Management)

Create documentation for Enterprise Team located in Louisiana to include inventory and rack diagrams

Works directly with onsite managers to provide support for ACER systems and Ricoh printers

ADS Systems contract to Office Depot, Boca Raton Fl 03/1/10 – 4/19/10

• VMware vSphere-P2V, V2V and P2P Project-Migrating Windows 2000 server to Windows 2003 Standard and Enterprise

Servers.

• Support end user clients for Backup and Recovery tape jobs around Vertias Backexec and NetBackup

• Worked 7 days a week, rotating shift including weekends and holidays

• Worked closely with Project Managers, Storage Administrators and Senior VMware Engineers

• Provide Remote VMware support upgrades and Images on HP servers through ILO remote console

• Utilize tools like Acronis, Platespin Recon for Inventory and Disaster Recovery

Greenville Southern Connector, Piedmont, SC 02/08-Ongoing Consulting Project

Consultant

Employed full time through MSX International from 02/08-08/08; Contracted to Matrix Enterprise Solutions LLC after 08/08

• Senior Consultant under Matrix Enterprise Computer Services, LLC

• Provide network and system assessment of current infrastructure

• Evaluate new servers (Dell and HP)

• Propose Solutions for Network Attached Storage (NAS) Backup Systems and Virtual SAN support

• Evaluate RAID configurations on all servers for Fault Tolerance

• Implement new backup strategies

• Implement network hardware such as storage and other devices

• Evaluate ESX and VMWare Infrastructure 3

• Setup and install new antivirus solution - TrendMicro

Dynamic Recovery Solutions, Greenville, SC 03/09-08/09

Information Technology Coordinator and Project Manager

Employed full time through Find Great People from 03/09-07/09; hired permanently 07/09

• Managed day-to-day operations of IT startup team - hiring and manager roles

• Setup Microsoft Active Directory, DNS and Linux-Unix environments

• Deployed ESX, Vsphere VMware environments for development

• Utilized Amazon Cloud Computing for VM Storage and DR (Disaster Recovery)

• Created a special P2V Virtual setup for custom FTP

• Setup, supported and maintained internal Avaya IP Office (IPT)

• Setup VM Appliances for customer applications

• Managed vendor relationships with CDW and top 5 software houses

• Maintained infrastructure documentation on Wiki and websites

• Deployed Enterprise HP Servers (DL380's and new 160's) and Dell VM Storage Area Network

• Managed outside developers and coding for PHP, Perl scripts

Heritage Healthcare, Greenville, SC 05/08-11/08

Senior Network Administrator (Fulltime Employee)

• 80-100% US Travel Site to Site (Retirement Homes and Hospitals)

• Created tailored Symantec Ghost Image's

• Managed and supported VMWare ESX Servers help on Implementation

• Documented entire network with all changes (Change Control)

• Supported Windows 2008 Server in Virtual Environment

• Worked with Ilient Helpdesk and Helpdesk coverage as 2nd and 3rd Level support

• Supported site locations with desktop systems and work with ISPs on Internet connections

• Worked closely with Senior IT Coordinator on all upcoming projects

• Supported GFI MailEssentials on Exchange 2007; worked on Exchange 2008 Implementation

• Created Visio design changes

• Worked with and maintained SuSE Enterprise Linux with VMWare Hosts

• Supported and implemented Symantec End Point

Kemet Electronics, Greenville, SC 04/08-04/08

Enterprise Administrator (Contractor)

Employed temporarily through Find Great People to cover while System Administrators were travelling internationally

• Supported and maintained some 400+ servers across multiple countries

• Captured and supported internal issues through Helpdesk Ticketing System-Peregrine

• Supported and managed backups and restores with NetBackup and Backup Exec

• Supported and managed TrendMicro virus remediation

• Looked at best practices for VMWare Virtual Center, Infrastructure 3

• Supported server hardware and software

Cisco Systems, Research Triangle Park, NC 04/07-12/07

Senior IT Specialist

Employed full time through Insight Global (Contractor)

• Provided Forward Thinking Customer Service to Cisco RTP Campus Customers

• Worked with and was part of the Deskside Premium Support Services

• Setup the new call ticketing system “Remedy Case Management and Client tracking” to be used with SLAs

• Utilized Remote Services via Remote Tools thru Cisco Systems Network

• Setup Patch Management and Inventory Tracking using Altris-Symantec Products

• Installed and setup Cisco Tools such as the Cisco Security Agent to provide Security Baselines

• Helped install and setup Cisco Telepresence for Video Teleconferences

• Managed the Altris Asset Inventory system online

• Utilized VMware Workstation and Microsoft Virtual Server to understand difficult development issues

• Provided Network Administration-TCPIP (IP Management, DHCP and DNS)

• Maintained and configured new IBM-Lenovo Laptops-Desktop and HP Hardware

• Provided Break Fix and Deskside Support as needed for Senior IT Management

• Utilized online backup tools including Connected TLM and data encryption tool Credant

• Provided new system upgrades for Vista and Process Images

• Looked at emerging technologies for executives at a high level

RCM Technologies, Raleigh, NC 01/07-04/07

Technical Lead Manager for the Mid-Atlantic (Contractor)

RCM Technologies contract to Schering Plough to rollout software "HomeAgain" to all Vet Clinics across the Mid-Atlantic

• Managed server installations at veterinary clinics both using Remote and Hands-On structure

• Setup and maintained Microsoft Small Servers assisted with Development Lifecycle

• Managed schedules, technical issues and day-to-day activities from several different regions

• Managed 100+ field techs to install software on XP and Win2k workstations

• Managed timesheets and expense reporting

• Managed highly technical issues for 3rd level escalations

Paladin Consulting, Raleigh, NC 02/06-01/07

Field Service Technician Specialist (Contract to HP and Northrop-Grumman)

During the initial phase of the position I was an Onsite Lead. The offsite role however was working with Northrop Grumman-HP Per Event Services for external customers. Server support includes application troubleshooting and server installations. Desktop support includes a full range of Dell and HP hardware break fix services.

• Provided desk-side services for large companies with thousands of users including hardware support, server support and remote diagnostics for HP and Dell Hardware.

• Troubleshot virtual private networks (VPNs) for customers on different network operating systems

• Provided emergency support for executive management’s IT needs when in-house support cannot resolve issues; service level agreement requires resolution within four hours

• Interfaced with management teams and customers during on-site technical training for new updates on enterprise software applications and network operating systems

• Imaged for fast recovery and rapid deployment to include baseline applications on a client-server environment

• Built, installed and configured servers relative to enterprise deployments for HP-Cisco reseller

• Utilized best practices for patch management for security initiatives at the enterprise level

TekSystems, Raleigh, NC 10/05-01/06

Lotus Notes Administrator for Wake County Government (Contractor)

• Involved R5 to R6.5.4 Enterprise Migration Project

• Maintained Dell Servers (15) for Lotus Notes Team

• Provided 24x7 support (rotating on-call) team environments

• Created Scripts, Custom MSI with Microsoft Installers for Lotus Notes Deployment

• Provided general Lotus Notes Administration support including setting up groups, adding users, creating databases, managing groups and changing ACLs (Access Control Lists)

• Provided Blackberry Enterprise support (documentation)

• Provided PDA (Ipaq, Palm and Blackberry) support with Lotus Notes

Siemens Business Services, Durham, NC 04/05-10/05

Network Tech II for Verizon

• Provided Executive support liaison responsible for multiple sites within central Verizon network

• Maintained and supported internal corporate employees and executives management throughout Enterprise network within 100-mile radius

• Dedicated and worked independently on all levels of support including Tier 1-2 applications, hardware like Dell, IBM and HP (Desktop and Server levels) with Remote Access support

• Implemented best practices for security management and policy management through tailored patch management, remote access and specific to Verizon applications

• Involved in strategic initiatives to improve the Verizon network infrastructure and networking engineering projects. Maintains and improves customer relationships, works with Executive Management on solving complex software issues (Cisco VPN, PDA i.e. Blackberry and Microsoft Office 2003), GPO (Group Policy, User Management in AD-Active Directory

Management Decisions Inc., Durham, NC 10/04-04/05

Rollout Manager for Suntrust/CCB Bank (Contractor)

• Managed migration project of Central Carolina Bank to Suntrust Bank

• Managed 2 technicians

• Managed superuser of application testing dedicated to Suntrust proprietary application sets

• Installed and imaged 10-20 PCs at each bank site

• Imaged PCs and servers with Ghost Image Cast on HP D530s

Prosys Information Systems, Research Triangle Park, NC 03/03-09/04

Senior IT Specialist, Cisco Gold Partner (Fulltime Employee)

• Worked with Cisco Tech Leads on new business

• Provided Cisco support for Call Managers

• Provided HP server support at large telecom companies

• Supported sales offices

CERTIFICATIONS AND EDUCATION

VMWare Certified Professional (VCP) (expected 11/2010)

VMware Class (Install, Train and Manage) 3/10

Microsoft Virtual Server (MVS) Training & Self Study

EMC SAN Training with Cisco Resellers (EMC)

Cisco Certified Network Associate (CCNA)

Cisco Certified Design Associate (CCDA) (expected 9/2010)

Microsoft Certified Systems Engineer, 2 of 6 exams passed (expected 6/2010)

IBM Lenovo Warranty Certification (2007)

IBM Lenovo Systems RD-106 (2007)

IBM Lenovo Systems Mobile RD-107 (2007)

IBM Lenovo Systems Desktop RD-206 (2007)

HP Microsoft Vista Certification (2006)

Microsoft Certified Professional (MCP) Windows 2000-2003

CompTIA A+ Certified (2005)

CompTIA Server+ (scheduled for 2010)

HP Client Certified (2004)

Dell DCSE Associate Desktop Workstation Certified (2005)

Lotus Notes Administration in Charlotte, NC (2000)

Currently enrolled at University of Phoenix BA Program in the Evening (expected completion 2012)

Associate of Information Technology at North Carolina State University in Raleigh, NC

PERSONAL

Security Clearance, Confidential with Cisco Systems RTP (held until 2008)

Native U.S. citizen; Born in West Palm Beach, FL

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