Balford “Ken” Stevenson

**** ** **** ***.

Cape Coral, FL 33914

540-***-****

lekota@r.postjobfree.com

Qualifications

Help Desk Consultant with strong knowledge of effective EPIC incident routing in the go-live command center and call center support setting for RJH Solutions Provider Inc at Lee Memorial Health System. Technology Solutions Specialist with exemplary organizational skills pertinent to EPIC print project planning, work flow analysis, asset management, hardware installation, testing and troubleshooting for a major health system, Carilion Clinic. Proven leadership in training new Information Technology employees on EPIC printing, providing EPIC printing end user training to all levels of staff, and onsite support and maintenance during EPIC go-lives as needed for a wide variety of printing devices. Superior technical credentials in software and hardware applications, network and project management.

Selected Accomplishments

Configured and imported EPIC EPR, LWS records and local EPIC print groups for a seven hospital, multi-clinic health system. Managed system wide printer consolidation project by eliminating unnecessary printers, copiers, faxes and/or converting to MFP devices, resulting in a substantial financial savings. Implemented HP Self-Maintainer Program to free the health system from expensive outside contracts by conducting warranty, claims and replacement of components internally. Implemented the HP Web jet application to monitor, discover and report all print devices on the health system network in conjunction with an automated toner replacement program.

Professional Experience

Help Desk Analyst

Engaged in active troubleshooting and distribution of problem incidents relating to EPIC EMR software, Microsoft Office Suite, Envision, Meditech, Misys, Impax, Logician, Centricity and others.

Technology Solutions Specialist

Created and implemented control standards for testing media and printers for EPIC compatibility. Acted as point of contact for EPIC analysts to troubleshoot EPIC printing problems. Worked as a member of the Print output team providing printing devices and on-call support to multiple software applications.

Management and Supervision

Managed staff in completion of daily duties including, scheduling, time keeping, training and retention.

Technical Certifications

CompTia A+, CompTia Network +, CompTia Project +, HP Accredited Platform Specialist, Dell WPA laptops, desktops and printers.

Employment History

RJH SOLUTIONS PROVIDER INC, Ft. Myers, FL Consultant 2011

CARILION CLINIC, Roanoke, VA Technology Solutions Specialist 2007-2011

BAD WOLF BBQ, Roanoke, VA Assistant Manager 1994-2007

SELF EMPLOYED, Roanoke, VA Web Designer, Sound Technician 1991-1994