Customer Service Sales

Keesha Partida

***** ****** **** ** • Austin, TX 78753

******.*******@*****.*** • 361-***-****

EDUCATION

The University of Texas at Austin Bachelor of Business Administration, Marketing

EXPERIENCE

Rose Dental Group Billing Coordinator

Austin, TX (May 2011-Present)

• Responsible for electronically filing all insurance claims for a paperless office

• Research and resolve incorrect payments, EOB rejections, and other issues with outstanding accounts

• Audit billing reports and provide insurance providers with corrected information

The Academy of Health Care Professions Admissions Representative

Austin, TX (May 2010 – April 2011)

• Provide prospective students with exceptional one-on-one customer service

• Act as a personal advisor to help students qualify, select a career, complete the enrollment process

• Advise, educate, consult and support qualified potential students and sell educational programs

• Execute a high volume of outbound calls and set appointments to meet enrollment quota

• Set up and conduct telephone and campus interviews for presenting school and selling courses

Bradz Salons & Spas Call Center Manager

Austin, TX (April 2009 – April 2010)

• Supervised inventory orders for retail products and supplies for 3 salons

• Coordinated 30+ employee schedules and stylist service templates

• Communicated with clients personally and electronically to ensure client retention

• Acted as the business contact for donations and contributions to non-profit organizations

• In charge of interviewing new employees and orchestrating new hire orientation

Ladybug Learning Center Teacher

Port Lavaca, TX (August 2008 - February 2009)

• Created curriculum for class of 15 attendees of 18 months-5 year olds

• Communicated with parents each day to answer questions and eliminate concerns

• Responsible for closing procedures and guaranteed completion and accuracy of attendance paperwork

The Frank Erwin Center Marketing Assistant

Austin, TX (February 2007 - July 2008)

• Assisted in creating and implementing promotion plans and grassroots efforts for events

• Collaborated with media planner to place advertising & negotiate proposals

• Met deadlines by writing informative articles for Applause

• Managed the group sales line, VIP/Group Sales orders, and group sales plans

ACTIVITIES AND HONORS

Rotaract Club: Secretary & Treasurer • Women in Business Association • Intramural Football • Formosa Scholarship

Texas Exes Scholarship • United Steelworkers of America Scholarship • Dean’s Honor List - 2005

COMPUTER SKILLS

Proficient in Microsoft Office, Outlook, Quicken, Adobe, FileMaker Pro, SalonBiz, Dentrix, Typing Speed: 67 wpm

Contact this candidate