FRANKLIN ATTAH AGYEPONG

*** ******** ******, ******** ***-18 ,Cherry Valley, MA 01611

508-***-**** ld4xe8@r.postjobfree.com

BUSINESS ANALYST

Delivery through Personal Performance and Leadership

PROFILE

Highly experienced IT Professional with a record of developing and supporting successful, high-ROI IS / IT projects and solutions incorporating a wide range of applications and technologies. Consistently recognized and tasked to improve organizational effectiveness and efficiency through leadership that aligns the business processes and IT infrastructure to realize cost savings, accelerate performance, and sustain strategic flexibility.

A welcome addition to any team, with a demonstrated ability to deliver highly critical projects with tight schedules and budgets, willing and able to function in any role necessary to ensure project success and on-time project delivery. Results-driven IT Professional who has successfully directed cost-reduction projects.

• Confident, highly energized, effective, and persuasive communicator with strong interpersonal and communication skills. Detail- and results-oriented with a proven ability to demonstrate flawless execution of innovative strategies. An analytical and strategic thinker with the highest professional standards and personal integrity.

• Trusted partner with senior management on all areas of IT management, recognized for developing and implementing innovative solutions to meet the needs of complex business challenges. Excellent record of implementing enterprise-wide solutions to drive bottom line, including cost reductions.

CORE COMPETENCIES

Performance Optimization • Process Improvement • Change Management • IT Strategy • Mentoring

Systems Integration • Project Management • Team Leadership • ITIL • Peripherals

Infrastructure Development • Disaster Recovery • Team Development

Configuration Management • Training • Hardware • Software

Business Analysis . Requirements Analysis.

IT Desktop and Help desk support

PROFESSIONAL EXPERIENCE

Maaca Limited

104-C North Avenue,Dunellen ,NJ 08812,New Jersey

Business Analyst /Technical support specialist 2008 – 2011

Analyzed and evaluated existing and proposed systems and devices to process data.Prepared charts and diagrams assisting in problem analysis and sumitted recommendations for solutions.Prepared detailed program specifications and flowcharts.coordinating all system installation with the user departments,ensuring goal are achiived.

• Performed initial analysis of business needs determining scope and potential system and process impacts of new business initiatives and enhancements on customers,users and the IT organization.

• Assisted in the definition and implementation of additions,enhancement and changes in application functionalities.

• Documented exiting workflows and processes.Furnised management with on-going status reports.

• Worked with developers,vendors and application users ensuring that requirements are met and projects are on schedule.

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• Document Business case analysis and translate business requirements into process/functional design/system solution

• Ensure Effective business user acceptance testing

• Identified imerging trends and issues and make suggestions for technical modification to solve current and prevent future problems.

• Applied technical knowledge to serve as resource for other analysts and lower level technicians and specialist.

• Consulted with clients,peers and /or managers to develop requirements,solve problems and/or proactively establish technical direction

Achievements

• Used my knowledge in requirements management and business analysis to develop a solid requirements management process for product development

• Served as a vital member of product management team to outline and develop the requirements and product management process

• Facilitated meetings between product development team and various suppliers and vendors

Enterprise Life Assurance Co. Ltd,Accra Ghana 2004 – 2008

Head-Information Technology/Business Analyst 2005 – 2008

Successfully functioned as Information Technology Manager accountable for all aspects of Information Technology Management. Designed and implemented Infomation technology strategy in line with the enterprise strategy. Supported all software and hardware infrastructure of the business.

• Key leader tasked with managing relationships with third-party vendors, partners and contractors. Implemented all departmental in-house and third-party service level agreements.

• Effectively planned and implemented Disaster Recovery Plan (DRP) and Busniess Continutity Plan (BCP) strategy of the business.

• Planned and purchased all software and hardware infrastructure needs of the organization

• Serving as the main liaison between business users and development staff to ensure that all requirements are met on schedule; communicating business requirement changes to the business users

• Ensure Effective business user acceptance testing

• Identified imerging trends and issues and make suggestions for technical modification to solve current and prevent future problems.

• Applied technical knowledge to serve as resource for other analysts and lower level technicians and specialist.

• Consulted with clients,peers and /or managers to develop requirements,solve problems and/or proactively establish technical direction

• Work with project manager to ensure the integrity and completeness of the process for solution delivery.

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• Identify project risks,migration plans and risk owners.

Achievements

• Successfully managed a project to search for a new life insurance administration system(ORFEO), and succesfulled migrated old platform to the newly acquired one

• Successfully managed a project to implement introduce Bancassurance relationship to the life insurance administration business.The first of its kind in the industry in Ghana.

Information Technology Officer Jan 2004 – Dec 2004

Subject matter expert accountable for designing, implementing, and editing complex commission and override structure for sales representatives, managers, and senior executives in the sales and marketting division. Administered corporate intranet and website and email services.

• Accountable for designing and implementing database application. Managed and implemented security policies for the databases used. Backed-up, recovered, and maintained databases to ensure safety and integrity of data. Performed acceptance testing, trouble-shooting, and system implementation of new or upgraded programs and applications.

• Desktop and Help Desk Specialist Support:

Successfully delivered technical support questions communicated by telephone and email.

Worked with Instructional Technology Coordinators to train end-users on Software.

Developed technical solutions via software applications as requested.

Updated and maintained software license information.

Trained users on sepcific IT environmental issues.

• Network and Systems Administrator:

Installed and administered various microsoft windows server operating systems (2003,2008,2000). Managed active directory for all windows server.

Implemented information technology dissaster recovery and business continuity plan.

Maintained and configured windows software update services (WSUS).

Developed strategies to ensure efficient network services.

Managed telephony network including VOIP.

Worked on network print sharing services.

Achievements

• Managed an infrastructural project to set up five(5) different branch offices connecting all to the the corporate Wide Area Network (WAN) ,setup,installed and configured technological hardware and software infrastructure.

Maaca Limited

104-C North Avenue,Dunellen ,NJ 08812,New Jersey

Help Desk Specialist Jan 2003 – Dec 2003

• Served as a first point of contact for all computer hardware,software,network,telecomunications and peripheral equipment issues

• Logged all calls and resolution in an inhouse incident tracking system and followed up users ensuring problems were fixed properly and gathered information via a feedback system for the help desk

• Setup,supported and maintained in-house computer systems,desktops,laptops,mobile devices and peripherals

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• Identified user issues or problems which required changes to procedure,systems and standards.

• Provided support for all Microsoft office products including Outlook, and Access and Excel.

EDUCATION

Bachelor of Science, Computer Science

Kwame Nkrumah University of Science and Technology Kumasi, Ghana

TECHNICAL SUMMARY

IBM • DELL • HP • MECCER computers and servers • Microsoft Acess • SQL 2005+ • Internet connections

PABX systems and VOIP telephony • Veritas Backup sofware • Windows 7 • XP • 2000 • Vista

Microsoft Operating Systems • Server 2003 and 2008 • Active Directory • DHCP • TCP / IP

Antivirus experience: Tred Micro (office Scan) Corporate Edition • Kaspersky • Norton

Microsoft Office 2003,2007 and 2010 • Remote Assistance Techologies including VPN

PROFESSIONAL CERTIFICATIONS

Certified Information System Auditor (CISA)

Microsoft Certified Professional (MCP)

PROFESSIONAL DEVELOPMENT

In-house Basic and Advanced Training on Life insurance

Impact of Attitude on Customer Service Delivery

Negotiations Made Easy

Team Buiding Course

Requirements Gathering and Business Analysis

References : This will be provided upon demand.

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