William J. Hopper

407-***-****

P.O. Box *** Paisley, FL 32767

lcs21g@r.postjobfree.com

Objective To become Service Director at an established dealership

Profile • Nearly 25 years experience in the automotive industry.

• Ability to manage others.

• Goal-oriented individual with strong leadership capabilities.

• Proven ability to work in unison with staff and volunteers

Education High School Diploma, North Caroline High - Denton, MD

Relevant Experience and Skills

Management/Supervision

• Direct recruitment and retention of staff.

• Trained, supervised and evaluated staff.

• Resulted in multilateral staff achievement of work objectives.

• Successfully refine and implemented new projects.

• Handles the cares and concerns from the customers.

Skills

• Experienced in Microsoft Word (Word Perfect 12)

• Experienced in Windows programs (ME, 98, XP Office Edition, Vista)

• Experienced in Reynolds & Reynolds

• Experienced in UCS

• Experienced in CPD 2000, PRO Quest

• Proficient in Microsoft Excel,

Employment Prestige Ford , Parts Manager, Mt. Dora FL

• Customer Service

• Lowered “Idle Inventory” from 15% to 1%

• Always maintained full Inventory Management Allowance

• Increased sales from the low $200k’s to over $300k

• Warranty Admin. Certified

• Parts Manager Certified 7/2006 – Current

Jarrett Gordon Ford , Asst. Parts Manager, Davenport FL

• Assisted Parts Manager in running all aspects of department.

(i.e. front/back counter, orders…)

3/2005- 6/2006

Courtesy Lincoln Mercury , Parts Manager, Tampa FL

• Managed the wholesale business with sales around $250,000/month

• Cleaned up “Idle Inventory”

• Prepared inventory return after the Courtesy store sold 7/2004 – 3/2005

Brandon Ford, Asst. Parts Manager / Parts Manager, Tampa FL

• Worked wholesale counter

• Managed driver and delivery routes

• Maintained a low “Idle Inventory”

• Increased sales from $300k/month to over $700K

• Supervised 11 people in the department 6/1996 - 6/2004

References Dan Thomas, Parts & Service Director for Jarrett Ford Cell: 813-***-****

Mike Revels, Motorcraft Representative Cell: 407-***-****

Jim Torasso, Motorcraft Representative Cell: 727-***-****

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