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Customer Service Project Manager

Location:
Madison, AL, 35758
Salary:
32,000
Posted:
March 16, 2012

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Resume:

Aaron D. Green

256-***-****

lbv3ey@r.postjobfree.com

OBJECTIVE: To obtain a professional position where I may demonstrate knowledge and experience while working. In addition utilize my skills in management, sales techniques, staffing and marketing, finance, and the human services field of the social sciences.

PROFILE: Fourteen years of direct decision-making management with a proven track record of exceptional performance. Able to adapt to new challenges, solid analytical problem solving with an ability to create a vision and environment that drives superior results

EXPERIENCE:

Cashier/Sales Clerk, 4/2011-9/2011

Spencer Corporation (Madison, AL)

• Responsible for waiting on customers; clean, stock, and service the store in any and all ways possible.

• Worked with no immediate supervision (3rd Shift), use loss prevention techniques to discourage theft;

• Constantly adapting to the fast paced environment of the store in order to achieve highest level of customer satisfaction.

Area Manager, 6/2008-9/2010

Lyle Professional Consulting (Newport News, VA)

• Supervise, recruit and manage staff of Intensive In-Home counselors/ Clinicians and office personnel to perform all duties and responsibilities at a high level as Medicaid Provider

• Monitor all Branch office and program functions. Relay concise information, incident reports, phone/written communication to Company Director/CEO on weekly basis

• Responsible for any and all day to day activities of the Branch, including: assigning of new cases

• Responsible for recruiting and extensive marketing for potential applicants, staff, professional liaisons and community resources

• Initiate strong public relations, marketing, and networking for the benefit of the company

• Monitor of work payroll hours for all staff of Hampton Roads Office

• Coordinate approved local community events for clients/families

• Daily; Weekly reports to immediate supervisor (CEO)

• Provide crisis intervention and Manage and Audit client’s files

• 24 hour on call availability for clinical reviewer, and office staff

Branch Manager, 4/2003-1/2008

D and D Home Loans Inc (Newport News, VA)

• Supervise, manage, recruit and motivate staff of Financial Loan Originators/Telemarketers/Processors

• Responsible for all day to day activities of Branch, Collect and analyze financial documents from office staff

• Lead Brokerage Liaison between customers and various financial entities

• Serve and assist in collecting for sales by company president, Retention specialist on issues of concerns of various clients

• Work directly with real estate agents that where in house, to close deals, and qualify potential customers

• FHA and VA lending guidelines and sales techniques learned

• Use Management & customer service skills to help Senior and entry level Loan originators retrieve various types of information in regards to the lending process

• Work directly with compliance officer to ensure all files are above code

Mortgage Loan Officer 03/2001-04/2003

Access Mortgage (Virginia Beach, VA)

• Incorporate and internalize skills to sell various financial products to community

• Restructure and optimize all clients’ home equity, Analyze customer’s financial records

• Use interpersonal customer service skills to explain and sell different types of loan products and programs, Liaison for customers and lending institutions

Staffing Director 12/1999-03/2001

Sterling Medical Corporation (Norfolk VA)

• Sub-Contractor for U.S. Government/Contracted Position

• Facilitate all staffing of the Tri-Care Prime outpatient clinics-Providers, RN’s, Triage, LPN’s, MA’s Ray Tech’s, Pharm Tech’s

• Responsible for all staffing concerns and work schedules for 260+ employees. On Call 24Hours/day 365 days/year

• Use extensive business management skills to recruit, orient, and train all potential staff in government protocol & compliance

• Receive and process all request for time off, sick leave, etc.. Primary point of contact for all employee work environment issues of concern

• Bi-weekly reports to project manager of all work concessions; Originated, supervised, and scrutinized all scheduling proposals

Assistant Director Transportation/Security 10/1996-11/1999

A.B.S. Pines Treatment Center (Portsmouth VA)

• Ensure the security and safety of all residents, faculty and visitors to the facility

• Supervise all security staff and transportation requisitions

• Coordinate all work schedules, local outings of residents and staff

• Recruit and train all potential security and operations employees

• Provide support services for all inter-agency departments

• On call 24 hours and first point of contact for all agency security issues

EDUCATION

BACHELORS OF ART IN SOCIOLOGY/CRIMINAL JUSTICE (Double Major)

Norfolk State University

SPECIAL SKILLS

Proficient in windows 7, Point, Byte, Power Point; Microsoft Office 2010 etc..,



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