Stacy Polsky

"**** Brittany Drive

Wayne, NJ ****0" laxvwx@r.postjobfree.com "Home: 973-***-****

Cell: 201-***-****"

HEALTHCARE CLIENT SERVICE MANAGER

PROVIDING DEDICATED PREMIUM PATIENT CARE

And a wealth of Administrative and Management Expertise

Respected BUILDER AND LEADER OF CUSTOMER-FOCUSED TEAMS Instilling a shared, enthusiastic COMMITMENT TO CUSTOMER SERVICE AS A KEY DRIVER OF COMPANY GOAL ATTAINMENT. Lead by example and manage the execution of all procedures to ensure the Patient is treated with Utmost Care and Compassion.

Areas of Expertise

"

Customer Service Management

Complaint Management & Resolution

Operations Management

Cost-Reduction Strategies

" "

Enhancement of Customer Satisfaction

Front-End Supervision

Knowledge of Numerous Medical Software: Apria,EClinical,WebPT, AllScripts,EMR,Sequence MD,Medisoft " "Microsoft Office, Excel, Outlook,

Quick Books

Photoshop

Linkedin, Constant Contact, Facebook, Twitter "

CORE COMPETENCIES

RECORDS AND DATA MANAGEMENT:

Facilitate client records management needs: Serve medical practitioners/facilities by providing scanning and release of medical records, paper and electronic under HIPAA Guidelines.

Service and manage all aspects of client record data: updating, filing patient medical records.

Highly proficient in a wide variety of medical software systems to transfer electronic records for scanning

BILLING MANAGEMENT:

Handled patient data input, applied knowledge of ICD-9 and CPT coding for and billing/ insurance using WebPt. Verified accuracy of patient charts regarding ICD-9 and CPT coding.

Provide information needed for medical billing of services rendered to the patient and the hospital financial management.

Liaison to Business Services ensuring accurate submission of medical data for proper billing.

Utilized knowledge of medical terminology to provide patient data for billing and insurance purposes.

CLIENT/PROVIDER LIASON:

LIAISON BETWEEN HEALTHCARE PROVIDERS AND REQUESTORS, Experienced dealing with health/life insurance companies, workman s compensation carriers, schools, child protective agencies, law enforcement, patients and physicians, clearing houses as well as attorneys.

Act as a liaison with clients and provide them with required information regarding their medical needs.

Arrange for laboratory services or hospital admittance.

Answer general medical questions and refer patients to various professionals for further information

Answered incoming patient and physician referral calls and scheduled appointments.

Authorized and confirmed patient s health insurance, workman s compensation, school insurance and Medicare verification of benefits prior to first initial examination.

Scheduled and supervised maintenance of clinic modalities and equipment.

Prepared patients for examinations compiled medical history, instructed patients and family members on proper after-care procedures

MARKETING AND OUTREACH:

Marketing to increase doctor s visibility in the public by scheduling speaking engagements, free exams in the

Community

Acknowledge new clients and remember current ones by following up with letters, postcards and other

Marketing materials. Created and generated newsletter focused on health and wellness to distribute to patients and prospective patients.

OPERATIONS:

Managed daily operations, including accounts receivable, accounts payable, inventory control, and processing of medical records. Managed expenses within a budget; Negotiated contracts with stock ]]]

Assist in protecting the legal rights of the patient, the health care facility, and other healthcare providers.

Assisted doctor with monthly clinics for patients and their families

Assessed pets for Veterinary emergency needs upon arrival

_______________________________________________________________________________________________________________________________Education & Training/Outreach

Conducted informational courses designed to educate patients.

Assisted with program addressing the needs of children with Asperger s Syndrome, Autism(with varying degrees of severity), Severe Attention Deficit Disorder, Cerebral Palsy, various learning disabilities, and objectionable behaviors. Conducted various safety and educational programs for children of all ages, both in-house at our facility and off-site (schools, town halls, company headquarters, etc.)

Lectured and taught hands-on courses covering topics such as personal safety for children, teenagers, and women, bullying, school violence, anger management, abductions, as well as nutritional guidance and exercise programs. Devised lessons for FIMA Leadership Program to promote leadership skills, character development and overall positive social value. Volunteered at events including FIMA Tournaments, fund-raising for St. Jude s Kick-A-Thon and Valerie Fund Runs/Walks to raise awareness and money.

Liaised with Editor-in-Chief on daily progress of editorial staff and photo associates.

Collaborated with Creative Director to develop the artistic direction of magazine.

Supervised staff of ten to set up photo shoots, hired photographers, models, stylists, collected wardrobe, props and scouted locations.

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WORK HISTORY

Wiener & Pagano/Paul Wiener P.T. Saddle Brook, NJ 2011-2012

CLIENT SERVICE REPRESENTATIVE

Nova Records Management South River, NJ 2007-2011

FREELANCE SITE-COORDINATOR R.O.I

Precision Chiropractic, LLC Teaneck NJ 2007-2011

OFFICE MANAGER

Oradell Animal Hospital Paramus, NJ 2001-2006

CLIENT SERVICES SPECIALIST

Faustini s Institute of Martial Arts and Fitness Oradell, New Jersey 2000 2011

INSTRUCTOR

Woman s World Magazine Englewood Cliffs, New Jersey 1988-1996

DIRECTOR OF PHOTOGRAPHY

Education

Syracuse University Syracuse, NY 9/83 to 5/87

Bachelor of Arts; concentration in Studio Arts

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