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Customer Service Manager

Location:
Dallas, TX, 75241
Salary:
35,000.00
Posted:
October 08, 2012

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Resume:

RONALD BYRD

**** **** *****

Dallas, TX *****

214-***-****

lap2l5@r.postjobfree.com

Profile

Ambitious, energetic and results-oriented sales professional with over thirty-two years experience in sales, marketing and brand management. Determined focus on success and achievement. Proven expertise in business development relationship building and contract negotiations. Recognized for strong work ethic flexibility and dedication to teamwork and unwavering commitment to providing high quality customer service.

Core Strengths

• Building and maintaining long-term, loyal business relationships

• Exceptional deal closing expertise

• Account retention strategist

• Key account management

• Excellent communication and presentation skills

• Commitment to providing high quality customer service to achieve personal and team success

• Ability to manage risk prudently

• Master customer business to anticipate needs

• Computer proficiency – Microsoft Office (Word, Excel and PowerPoint), Margin Minder, AS400

• Non-Commissioned Security Officer

• Healthcare Provider Certified CPR

Professional Experience

NORTH AMERICAN BANCARD

Independent Contractor Sept.2011- Sept.2012

Part-Time Position

My position is a Sales agent is to make cold and hot calls daily on all Merchants that receive non cash payments and to provide payment solutions for that business. Also each account has been tailored to improve their business and services with positive growth in volume and grow profit.

CENTRAL PAYMENT PROCESSING

Independent Contractor Jan.2010-Aug.2011

Part-Time Position

My position was Account Rep. in the Dallas area C pay is a premier provider of all non

cash payment services E-commerce, wireless and POS solutions also State of the art equipment

and software. We marketed Retail, Restaurants, and Churches and anyone who except Credit Card payment.

IGNITE ENERGY/ SELF EMPLOYED

Independent Contractor Jan..2008- Dec.2009

Started my company by developing three associate and converted over 100 households to form a power group we now have year to date 27 associate, grew a productive client base in the Dallas Area.

COCA-COLA BOTTLING COMPANY OF NORTH TEXAS, Dallas, TX

Education Manager – Youth Market Sept.1998-April 2007

Managed bid negotiation and beverage needs, in second largest school district in the state of Texas, consisting of approximately 159,000 Students, 20,000 Teachers and Administrators, 227 School locations, 27 Administrative locations and 14 Athletic facilities. Directed team of nine delivery specialists/drivers successfully resolved service issues. Represented company at community functions assisted with contract restructuring in four school districts to meet industry standards. Collaborated with school board members on various district projects, also develop and enhance all DECA STORES within each school district to be stand along businesses. Also managed three Private Schools and four Charter Schools in the Dallas area.

Account Manager/Business Development Representative 1993-1997

Accountable for creating new business opportunities and retaining existing accounts maintained in-depth knowledge of company products, market conditions, industry trends, and competitive landscape. Account Manager/Business Development Representative of the Year-1997

Account Manager 1989-1992

Serviced convenience and small retail stores completed twenty face-to-face calls per day to gain trust and maintain market share. Expanded the Dallas South Market Volume and grow Profit by displays and cooler space.

Route Driver/Route Supervisor/ CDL-Endorsement-N-Tank vehicle 1979-1988

Delivered product monitored displays to ensure prominent product placement. Trained and advised drivers on effective and efficient operations. Developed relationships with store managers and all customers improved company volume 35%.

Education

W.T.WHITE H.S. DISD 1972-1974 DALLAS, TEXAS /CAPTAIN OF FOOTBALL TEAM

SOUTHEASTERN OKLAHOMA STATE UNIVERSITY,

DURANT, OKLAHOMA 1974-1975

EAST TEXAS STATE UNIVERSITY, COMMERCE, TEXAS 1975-1978



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