Dear Sir or Madam:
Please accept the enclosed resume as an indication of my interest in exploring career opportunities within your operations. I believe you will find that my background and experience are ideally suited to your requirements.
As noted in my resume, I have over twenty years of progressively responsible sales, marketing, operations management and financial services experience. I currently hold a dual role as the Branch Manager and Sales Representative for Culligan Canada in the Sudbury sales territory, where I oversee Branch operations and lead business development initiatives through staff mentor-ship and focused territory penetration.
Prior to this appointment, my experience was primarily in the financial services industry. As the Store Manager for Wells Fargo Financial in Sudbury, I was responsible for overseeing local operations and for ensuring the achievement of ambitious corporate and Branch goals. In addition to implementing Head Office marketing and campaign initiatives, I managed a sizeable annual operating budget and led the business development and account management efforts. Recruitment and retention of sales and support staff were key focus areas, and I advised on professional practice and career development issues. I also participated in strategic planning and goal setting at the local level, and liaised closely with Head Office on operational and administrative issues.
I also served as Wells Fargo’s Area Sales Manager for southwestern Ontario, with responsibilities in marketing, territory development, and corporate branding. Previous career experience includes two years as the Assistant Branch Manager with Beneficial Canada in the London branch, and seven years as a supervisor with Tim Horton’s.
My career has enabled me to gain considerable experience in business development strategies and account management, and has provided excellent training in the areas of marketing, personnel administration, budgeting, and operations management. I have developed excellent time management and organizational skills to prioritize workloads and ensure operational efficiency. I am conscientious in recognizing and addressing the needs of my clients, and am committed to service excellence and professionalism at all levels.
I am confident that my skills would mesh well with the requirements of your workplace, and that my experience could be a valuable resource to your staff and your clients. I would be pleased to meet with you, at your convenience, to discuss upcoming sales or management opportunities.
Thank you in advance for your interest in my application. I look forward to hearing from you.
33 Bay Ridge Court
a seasoned sales and management professional with ten years of experience in the financial industry in the areas of business development, personnel administration, and operations management
Diploma in Marketing – Cambrian College (Sudbury, Ontario)
extensive sales training and with marketing and territory management experience
strong background in loans administration including collections and risk management
sound knowledge of credit management including credit analysis strategies and applications
personnel administration experience including recruitment, retention, performance management, discipline, and professional development
a proven team builder, leader, mentor and motivator with excellent people management skills
AREAS OF EXPERTISE
sales / marketing
small business banking
CULLIGAN CANADA, Sudbury, Ontario
BRANCH MANAGER / SALES MANAGER
June 2009 to January 2012
Responsibilities: oversee multi-unit profit/loss for all service operations and product lines
monitor financial performance of the Branch and individual team members, and develop strategies to ensure achievement of targets
administer annual operating and sales budgets
lead long term strategic planning and quality improvement initiatives
provide leadership in promoting corporate vision and goals
maintain current knowledge of local market conditions and competitive operations, and develop business plans and forecasts accordingly
recruit, train and supervise Branch service employees
provide coaching and mentorship to staff and encourage collaborative teamwork
implement and oversee staff training and development initiatives to ensure success
manage performance and staff recognition programs
provide field and technical support to the sales team
apply corporate business strategies and goals to develop appropriate solutions for customer needs
negotiate major sales and service contracts
respond to and resolve customer concerns
CAREER EXPERIENCE (cont’d)
WELLS FARGO FINANCIAL, Sudbury, Ontario
1999 to 2009
SENIOR BRANCH MANAGER
2002 to Present
Responsibilities: direct and manage a financial services office offering consumer loans, mortgages, auto financing, and debt management services to individuals and commercial clients
implement the directives of Head Office, participate in corporate campaigns, and advise on pertinent local and regional issues
prepare and administer an annual operating budget, ensure compliance to its limitations, and take remedial action in addressing major budget deviations
recruit, manage, and evaluate a team of sales and support personnel, and oversee their training to foster productivity, growth, and high morale
provide mentorship and career development advice to staff
attend job fairs and take the lead on recruitment efforts
provide sales support, guidance, and account management support to sales staff and oversee all business development efforts
provide hands-on account management services to major clients (including dealers)
monitor delinquency rates and implement risk management strategies to mitigate potential losses
prepare and interpret sales, activity, and projection reports for Head Office
participate in planning and goal setting activities at the Branch level
represent the Company in a public relations capacity and resolve client concerns
ensure compliance to established standards of security and confidentiality, and to corporate and government reporting guidelines
ensure excellence in client services at all levels
AREA SALES MANAGER – SOUTHWESTERN ONTARIO, London. Ontario
1999 to 2002
Responsibilities: promote a broad spectrum of financial services to dealers and clients in the southwestern Ontario sales territory
actively solicit new business and provide ongoing account management to a large portfolio of existing clients (individuals, small business, and commercial clients)
direct business development efforts and provide training to staff and dealers in the areas of automotive and equipment financing
develop and implement creative marketing plans focused on branding and name recognition
serve as primary liaison between the Company and its clients
PREVIOUS CAREER EXPERIENCE
BENEFICIAL CANADA, Brampton, Ontario
Assistant Branch Manager, 1997 to 1999
TIM HORTON’S, Hanmer, Ontario
Supervisor, 1990 to 1997
EDUCATION / PROFESSIONAL DEVELOPMENT
Diploma in Marketing
Cambrian College of Applied Arts and Technology (Sudbury, Ontario)
Ontario Secondary School Graduation Diploma
St. Charles College (Sudbury, Ontario)
1999 to 2002, Several awards were won for Top Sales in Canada, Employee of the month, Employee of the Quarter
Promoted the youngest Branch Manager in Canada in 2002
Nominee, Manager of the Year Award - Northern Ontario District, Wells Fargo Financial (2005, 2006, 2007)
Member, Captain’s Club (for achieving the status of Leader in mortgage units in Ontario), Wells Fargo Financial, 2006
Top Branch, Sales in Extra's & Insurance 2005,2006,2007,2008
Member, Captain’s Club (for achieving the status of Leader in mortgage units in Ontario), Wells Fargo Financial, 2007
Top Branch, 2006 Winner of the Top Branch in Canada Award
Water fall Award, 2010 Top EBITA Store for Culligan Canada Wide
Water fall Award,2011 Top EBITA Store for Culligan Canada Wide
(Top 2 branch's win and we were in the Top 2 in Canada
Bryan Welsh-- Wells Fargo Home- (705) ***-****
Cell (705) ***-****
Carrie Sobol-- Wells Fargo cell (519)-***-****
Scott Sturdy-- Culligan, London (519) ***-****
Hr Department Culligan Mira Pendik 905-***-****
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