High School Sales

Sheena D. Hannah

**** *. *****, *** ***** Chicago, IL 60612

312-***-**** **************@*****.***

OBJECTIVE

Obtain a position where my skills, qualifications, and education can be used to increase the profitability and productivity of the company

QUALIFICATION HIGHLIGHTS

Excellent written and verbal communication

Dynamic interpersonal skills

Innovative and well thought-out event planning

Proven quality customer/client service

Demonstrated organizational skills

Self-motivated, disciplined individual with an intense desire to succeed

Able to achieve results independently and as a cooperative team member

Resourceful, creative, and diligent. Noted for consistent professional manner.

EDUCATION

High School diploma, June 2002

Crane High School, Chicago, IL

Criminal Justice Major, 2009-2010

Chicago State University, Chicago, IL

Criminal Justice Major, 2004-2006

Kiswaukee College, Malta, IL

Criminal Justice Major, 2002-2004

Northern Illinois University, DeKalb, IL

PROFESSIONAL EXPERIENCE

Radar Sat (Dish Network sub-contractor) Present

Dispatcher

Dispatch inbound/outbound calls to 15-25 technicians per day

Answered customers phone calls

Market Tech Media, Chicago, IL April 2012-June 2012

Inside Sales Rep.

Outbound calling to over 100 potential customers per day for advertisement

Dish Network, Rolling Meadows, IL June2008-June 2011

Dispatch Specialist I

Answer 20 – 40 telephone customer calls per day

Dispatch inbound/outbound calls to 10 – 30 technicians per office for 2 – 3 different Chicago offices

Create cable work orders for over 80 customers weekly

City of Chicago, Department of Administrative Hearings, Chicago, IL 2006-2006

Student Intern

Attended to 10 – 20 telephone calls, concluded the nature of calls and assisted callers to the proper personnel

Accepted, processed, and distributed mail personnel that managed housing, business, or garbage violations

Successfully sorted, organized, and filed various types of paperwork

DEALS (Dollar Store), DeKalb, IL 2005-2005

Cashier/Stock Personnel

Managed all cash and credit card transactions

Balanced drawer at close of shift

Monitored supply of store merchandise to insure shelves were fully stocked with inventory

City of Chicago, City Clerk Office, Chicago, IL Summers of 2002-2004

Student Intern

Managed the cash intake for 300 – 1000 city stickers and/or residential parking stickers daily

Provide effective and timely resolution of a range of customer inquiries with regard to city stickers or residential parking

Exercised strong interpersonal communication skills with customers and department personnel while answering 5 – 15 inbound/outbound calls daily

Maintain and secure numerous files in accordance with the departments established policies and procedures

REFERENCES AVAILABLE UPON REQUEST

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