Matt Harmon

l78kal@r.postjobfree.com

408-***-****

• Demonstrated proficiency in Project Management, Software Implementation, and Technical Sales. Key emphasis has been spent on managing the implementation process for proprietary software packages and ensuring an efficient integration.

• Oversee customer retention and account management.

• Effective adaption to business process, thorough analysis of business models, and excellent customer satisfaction.

Technical Skills

• Microsoft Windows Network Operating Systems (NT Server/2003/2008)

• Microsoft Office Suite (All applications)

• Network Protocol (TCP/IP, FTP, HTTP, DNS, SMTP)

• Sun UNIX and LINUX operating systems

• Web Based CRM, ERP (Salesforce.com, Netsuite, SAP)

• JIRA

• Programing – C++, Java

• Scripting/Other -- Perl, HTML

• MySQL, SQL Database

• Astaro Security Gateway (Firewall and Security Appliance)

• FlexLM License Manager

• MKS Nutcracker 8.1a-11

Professional Experience

Applied Simulation Technology San Jose, CA 07/00 to Present

Technical Sales Manager (Implementation Specialist) – 2007 - Present

Customer Support Manager – 2003 - 2007

Technical Sales – 2000 – 2003

• Manage and execute all new project and business orders.

• Maintain project timeliness and forecast potential strategies to executive management.

• Act as a liaison between business clients and technical staff to resolve implementation issues.

• Create and maintain Technical Support documents, manuals and Knowledge Base for training and documentation purposes.

• Provide updates to senior management regarding risk analysis involving product and the businesses it is integrated with.

• Give demonstrations and consultations regarding product function and usability.

• Investigate new prospects, business partners, and consulting engagements.

• Provide training for Apsim applications and systems to internal and external users.

• Attend regional and global industry conferences representing Apsim as well as to give insight on the trends in the current marketplace and industry.

• Provide excellent customer service.

Blue Water Aquatics Sunnyvale, CA 09/05 to Present

Dive Master, 09/05 - Present

Emergency First Response Instructor, 09/05 - Present

• Develop and coordinate CPR and First Aid Instruction programs.

• Manage and teach groups of students through multiple levels of diving proficiency (beginner to advanced).

• Create a safe and enjoyable learning experience for the students.

• Develop, organize and execute both local and international trips and events for customers and dive club members.

• Establish and maintain online sales presence.

• Provide retail sales support.

Education

University of California, Davis Davis, CA

Bachelor of Arts, Political Science

Other

Vice President, Kenwood Crosspoint Homeowners Association

Northern California Marketing and Event Coordinator, Central Coast Pug Rescue

Eagle Scout, Boy Scouts of America

Assistant Instructor & Member, Professional Association of Diving Instructors

Citizenship

United States of America

Italy

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