Customer Service Sales
Resume:
Joyce Moss
Miami, Florida *3169
***********@*****.***
Objective: An interesting position with a growing company
Experience: Southern Bell 666 NW 79th Avenues, Miami, Florida
Service Order Typist 01-27-81 to 01-02-1984
The job function was 100 per cent typing.
Typing service orders and proof reading for accuracy.
Southern Bell 666 NW 79th Avenues, Miami, Florida
Residence Customer Service 01-02-1984 to 05-01-1988
Representative
Handling incoming and outgoing sales calls from residential customers, sold features phone lines, promoted long distance packages, etc while also handling billing disputes and adjustments.
In addition, typing all service orders.
BellSouth Corporation 500 North Orange Avenue, Orlando, Florida
Small Business Service Representative 05-01-1988 to 01-02-2002
Handled a large volume of incoming sales calls from small business customers. sold phone products, such as: business phone lines, feature products, packages, long distance plans, cell phone and pagers.
Work with internal and external departments, vendor and other phone companies concerning facility base phone lines and equipment.
BellSouth Corporation 500 North Orange Avenue
Customer Service Associate in Assigned 01-02-2002 to 08-28-2007
Major Accounts
Handled Major accounts such as Walt Disney World, ESPN NEWS, ESPN SPORTS, ABC NEWS and all of Disney Film Clients, etc...
Handled all incoming calls and made outgoing calls to the assigned accounts clients and assisting with business solutions, sales and service, billing disputes and recommendations.
AT&T Corporation Charlotte, North Carolina
Service Consultant 08-28-2007 to 07-31-2011
Handling large volumes of incoming and outgoing calls.
Gathered pertinent information from major business customers and/or phone vendors to build complex circuitry orders to be implemented downstream for installation.
Typing all of the processed data into computer.
Work with various internal and external departments, tested products with vendors and engineers and ensured all was installed, tested and working with the customers and most pivotal making sure the customers were given superior service.
Education: SouthRidge Senior High School Miami, Florida
High School Diploma 1979
Rollins College Hamilton Holt Winter Park Florida
BA-Psychology 2005
References: References will be provided upon request.
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