REGINA LEE DATISME

OBJECTIVE

SEEKING A POSITION AS A PRODUCT DEMONSTRATOR

SUMMARY OF QUALIFICATIONS

Extensive customer service experience.

Excellent interpersonal communication skills.

Ability to remain calm in crisis situation.

Positive attitude and patient with challenging and difficult customers.

Excellent rapport with children, elderly and handicapped customers.

Enjoy working with the public.

WORK OF EXPERIENCE MORE EXPERIENCE WITH REQUEST

May 21, 2007 <> Current Delta Airlines Inc. Salt Lake City, Utah

DELTA Airlines Inc. <> DELTA Help Line

Handles all facts of work associated with handling incoming passenger inquires with the purpose of booking reservations for Delta and its partners or affiliates. Re-issuing tickets, manual reissues, rerouting, doing queues, taking care of the passenger and making them have a memorable experience with DELTA.

Oct. 30, 2006 <> Aug. 16, 2007 Converges Corp. Orem, Utah

IC3 Technical Support (USPS) <> Customer Service Representative

Strong presence in network administration. Excellent written, verbal and listening skills. Manage time effectively with strong organizational skills. Empathy for customer situations. Single point of contact for customer service related issues. Ability to work independently as well as in a team environment. Ability to triage incoming customer issues quickly and efficiently.

May 01, 2005 <> Oct. 01, 2006 Princess Tours Trapper Creek, AK

Housekeeping Lead <> Mt. McKinley Princess Wilderness Lodge (Seasonal)

Performs a variety of moderately complex housekeeping tasks. Routinely inspects guestrooms and guest areas. Coordinates luggage delivery, maintains housekeeping supplies. Assists with staff training. Ability to clearly communicate, verbally and written, with employees, management and customers. Manage 127 rooms and room attendants.

EDUCATION

2007- Current Brigham Young University Salt Lake City, UT

Major Microbiology and Molecular Genetics

2002-2003 Tigard High School Tigard, OR

Major General

REFERENCES

Carry Johnson 801-***-****

Christy Strom 801-***-****

Jolene Dworshake 406-***-****

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