Terence C. Burke

** ******** *****, *********** *** Jersey 08046

609-***-****

l3wvit@r.postjobfree.com

BACKGROUND SUMMARY

Project MANAGER with extensive experience in mergers and acquisitions, operations, R&D, and the financial management of medium and high-tech businesses. Managed over 1000 desktops throughout the nation for large financial institutions.

• Project Management

• Network Engineering

• Quality Control

• Turnarounds

• Productivity Improvement

• Cost Reduction Programs

• Strong PCS Technical Support Skills

PROFILE

• Strong technical/analytical orientation – adapt at troubleshooting and resolving complex network issues in a timely manner. (Cisco)

• Solid background in project management including installation, staff training and administrative procedures.

• Experienced with PC setup and installation, as well as various peripherals, data entry, and file updating.

• Experienced in system-operations training and customer service.

• Experienced with Server Installation, Support, and maintenance (Windows & Netware).

• Experienced with MS-DOS, Most Microsoft applications, Terminal Services, Firewalls.

EMPLOYMENT

Dell Coporation, New York, NY 2006-2009

Sr. Technical Support Analyst

• Managed the beginning stages of technical support transition team.

• Assisted with policy and direction for smooth and seamless transition of tech support personnel.

• Supporting over 1000 desktops throughout the nation.

• Trained new technicians on financial institution policies and technical job functions.

Divine Solutions Inc., Monmouth Jct, NJ 1992-2006

Project Manager, Citigroup, New York NY (2004 to 2006)

• Managed the migrations of over 1000 desktops in NY, FL, DC and CA from static to DHCP.

• Managed the daily MACs. (Moves, Adds, Changes to PC support environment).

• Managed and trained technicians for BAU tech support.

• Managed the software rollouts and updates to over 1000 desktops.

Project Manager, Citigroup, Texas (2003 to 2004)

• Managed the merger and acquisition for Citigroup of First American Bank in 5 cities throughout TX.

• Responsible for surveying existing network infrastructure and applications and convert or merge them with Citigroup standards.

• Created documents and network diagrams, attended high end meetings, built temporary firewalls and converting email database.

• Managed the software rollouts and updates to over 1000 desktops.

• Project was completed ahead of schedule.

Project Manager, Citigroup , Sacramento CA (2002 to 2003)

• Managed the merger and acquisition for Citigroup of CalFed Bank in CA.

• Installed over 500 new workstations and added applications.

• Responsible for migrating applications from a Novell environment to a NDS based structure.

• Converted email servers for over 300 users from openmail to exchange.

• Built data center to house newly built Windows Servers.

• Saved the Bank over $300,000 using cost effective methods to rollout new infrastructure.

BAU Operations Manager, Citigroup, New York NY (1993 - 2002)

• Developed and implemented major improvement programs at various back offices and branches.

• Managed over 20 technicians of functional job task.

• Managed and technically supported approximately 1100 desktops.

• Trained staff and assistant managers

• Managed the infrastructure upgrade from Cabletron 10mb hubs (static IP) to Cisco 100mb (dynamic IP)

• Instituted policy and procedures that are currently being used to this day.

2009 – Present : Currently performing desktop support task for various customers under consultant contracts. Current contract expires March 2011.

EDUCATION

Devry Institue of Technology, Lisle, IL 1989-1992

Major: Telecommunications Management 3.2 GPA

Degree: Bachelor of Science in Telecommunications Management

Courses included CIS, business management, business math, marketing, communications, and human relations.

References are available upon request

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