Ronald J. Orbin

** *. ********** ******

Pennsville, NJ 08070

856-***-**** (H)

856-***-**** (C)

l1v1zm@r.postjobfree.com

SUMMARY

Customer-focused Business Operations Management Professional with a broad background in all aspects of managing a service company. Proven hands on leader adept at developing and managing productive service centers that achieve consistent profits. Effective communicator easily able to work with corporate accounts, individual customers, government regulators and unions. Systematic, result-driven business manager who ensures a safe environment with well trained staff able to execute efficiently. Key strengths include:

• Analysis and Planning • Government Technical Requirements

• Customer Service • Profit and Loss

• Safety and Efficiency • Union Work Environments

• Streamlining Processes • Relationship Development

• Preventative Maintenance • Transportation

PROFESSIONAL EXPERIENCE

Republic Waste Services, Wilmington, DE and Pedricktown, NJ

(formerly Allied Waste Services, BFI Waste Systems, and BFI Chemical Services Division)

Second largest US publicly-held national solid waste and recycling collection, disposal and processing corporation.

Division/Site Manager 2003 – 2010

Led daily operations for entire division, including: revenue, profit and loss, customer service, maintenance, safety, productivity, Department of Transportation (DOT), Occupational Safety and Health Administration (OSHA), and the well being of every employee at the division. Managed 70 employees, 55 of which (drivers, laborers and mechanics) were represented by Teamsters Local Union #326.

• Developed, implemented and managed streamlined operation plan based on evaluation of site and service requirements.

• Built effective working relationships with federal, state, and local authorities concerning permitting, licensing and compliance. Authorities included the Delaware Department of Natural Resources (DNREC), Delaware Solid Waste Authority (DSWA), and Cecil County Solid Waste Division. Ensured operation within compliance of all applicable regulations.

• Achieved 18%-22% annual profit on a consistent basis, while earning revenues of $17 million.

• Orchestrated smooth operation consisting of 31 daily residential, commercial and roll-off collection route customers in New Castle County, DE, and Cecil County, MD.

• As the DM, safety incidents were reduced on an annual basis resulting in a 50% total reduction over the 7 years in this position. Had complete responsibility for the safety of every employee at the location.

• Created and maintained positive personal working relationship with the division’s largest customers (DSWA, PECO, Christiana Care, DuPont and Colonial School District).

• Shaped work culture based on maintaining quality customer service and responsive care, through regular and active communications with all department managers, supervisors, and employees.

PAGE 2 l1v1zm@r.postjobfree.com RONALD J. ORBIN

Division/Site Manager (continued)

• Identified revenue sources and implemented price increases, as needed. Monitored current status vs. budget for profit & loss, monitored accounts receivable and implemented action items for areas needing improvement. Ensured that re-routes were accomplished as necessary to achieve routing efficiency and cost reduction.

• Worked with Sales in producing time and service estimates to produce accurate and competitive service quotes for new business.

• Established training or improvement strategies that achieved desired results from all employees. Communicated company policies to employees, while ensuring positive morale.

• Coordinated operational activities with other departments and divisions within the district, such as collections, maintenance and safety.

Operations Manager 1988 – 2003

• Managed 50 employees and organized daily operations to satisfy all customer needs. Hired, trained, and performed annual reviews of employees.

• Provided leadership for all elements of operations to ensure safe, cost effective delivery of service. Promoted BFI’s standard operating procedures and environmentally safe workplace practices.

• Monitored, maintained and ensured integrity of daily operating statistics. Performed operational audits of collection routes. Implemented re-routes when necessary to achieve routing efficiency and cost reduction.

• Performed Analysis of Key Performance Measurements by collection routes to identify unfavorable trends and developed corrective actions to address those unfavorable trends.

• Provided leadership with personal involvement, which inspired employees to strive for the highest level of performance and professionalism. Effectively communicated issues, needs and opportunities with employees.

• Maintained technical knowledge of all relevant federal, state, and local laws.

Maintenance Manager 1987 – 1988

• Led and managed maintenance program for the collection district. Managed 8 employees.

• Hired, trained and developed employees, improving quality of the maintenance program.

• Ensured safe and cost effective execution of preventative maintenance and repair practices.

• Managed capital and asset utilization pertaining to the repair and/or replacement of collection vehicles and containers.

• Ensured compliance with the company’s policy and procedures manual and practices. Implemented and maintained corporate standards at the district.

PROFESSIONAL

Prestigious Allied Waste Earl Award for being “Steadfast”

BFI President’s Club

BFI Circle of Safety – Award of Honor

BFI Frontline Leadership

BFI Resource Conservation and Recovery Act

OSHA BBP Trainer Qualification

TECHNICAL

SAP, Dossier, CFA, InfoPro, CMS, RMS, Microsoft Office, Word, Excel

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