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Manager Customer Service

Location:
Austin, TX, 78731
Posted:
October 30, 2012

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Resume:

ROCKY HOWE

**** *************, ******, ** *****

CELL: 512-***-****: kz97i4@r.postjobfree.com

Summary

● Experienced and organized office manager with strong ability to manage multiple projects simultaneously and foster a cohesive staff in a fast-paced business operations setting.

● Excellent communication and computer skills; ability to work independently or as part of a team to meet project deadlines; multicultural awareness with a high level of adaptability.

Highlights

● Initiative to work independently ● Training/Problem Resolution

● Expert in QuickBooks Pro ● Excellent negotiating tactics

● Bookkeeping ● Persuasive communication expertise

● Cash-flow report generation ● Microsoft Office skills

● Budget development ● Business correspondence

● Financial reporting ● Filing and data archiving

● Cost accounting ● HCFA Common Procedure Coding Systems

● Quality assurance (HCPCS)

● Travel administration ● HIPAA compliance

● General and tax accounting ● Inventory systems

● Cost Benefit Analysis (CBAs) ● OSHA compliance

Accomplishments

Accounting Skills

● Operated computers programmed with accounting software to record, store, and analyze information.

General Ledger Accounts

● Maintained accurate accounts including cash, inventory, prepaid, fixed assets, accounts payable, accrued expenses and line of credit transactions.

Process Improvement

● Achieved revenue objective by implementing cost-cutting measures.

Client Interface

● Managed accounting close, accounts payable, and financial reporting for multiple clients.

Data Organization

● Classified, recorded, and summarized numerical and financial data to compile and keep financial records.

Data Verification

● Checked figures, postings, and documents for correct entry, mathematical accuracy, and proper coding.

Marketing Consulting

● Advised and assisted major computer companies, small businesses and non-profit organizations in business startup, business plans, marketing, public relations and communications with a 95% success rate.

Consumer Research

● Effectively executed new marketing outlines based on market research data collected to reflect consumer interest on both tactical and strategic levels.

Partner Development

● Effectively raised $15,000 in sponsorship dollars for a nonprofit organization through effective networking and community involvement activities.

MS Excel

● Prepared and formatted financial project reports, budget spreadsheets and expense reports for monthly review.

Financial Reporting

● Accurately compiled financial analysis data reports and forecasting documents for $3M revenue generating company.

Training

● Designed and executed one-month training program for company sales team, increasing employee productivity and product knowledge.

Experience

Accounting Lead & Administrative Assistant

2010 to 2012

Baer Engineering Assoc., Inc – Austin, TX

• Performed complex general accounting functions, including preparation of journal entries, account analysis and balance sheet reconciliations.

• Addressed and resolved non-routine, complex, and unexpected variances.

• Guided firm reconciliation, payroll, annual bonus, pension funds, annual reporting, and management of investments.

• Provided reliable and timely project-by-project expense, capitalization, and amortization and spend data for all departments.

• Reviewed collection reports to determine the status of collections and the amounts of outstanding balances.

• Reconciled bank statements to clients' books and prepared financial statements from client documents.

• Maintained confidential information, such as pay rates, bonus targets, and pay grades.

• Executed accounts receivable reporting enhancements and reconciliation procedures.

• Managed accounting operations, accounting close, account reporting, and reconciliations.

• Performed debit, credit, and total accounts on computer spreadsheets/databases, using specialized accounting software.

• Compiled financial reports pertaining to cash receipts, expenditures, and profit and loss.

• Performed field audits on wide variety of clientele using Quick Books System

• Received, recorded, and banked cash, checks, and vouchers as well as reconciled records of bank transactions.

Freight Transporter

2006 to 2010

Independent Contractor – Austin, TX

• Regularly and accurately maintained a driver's log

• Checked loads on pickup and upon delivery and dealt with any damage claims

• Delivered equipment requiring invoice signatures

• Drove long haul and local routes, loaded and unloaded trailers, collected money, filled out paperwork and performed light maintenance

• Handled time-sensitive freight

• Inspected and maintained vehicle and supplies

• Completed daily activity report

• Successfully operated vehicles in all weather conditions and over a wide variety of terrain

• Secured loads using chains and binders

• Resolved time limitations and scheduling conflicts

• Skilled navigator with an uncanny sense of direction and exceptional map reading skills

Office Manager/Client Customer Service Manager

2004 to 2005

One World Chiropractic – Austin, TX

• Managed daily office operations and maintenance of equipment, maintaining accurate records for all business supplies.

• Took daily inbound calls and key-entered orders, faxes, backorders and credit memos for assigned accounts and clients.

• Managed medical supply inventory, insurance records, patient charts and company files using online tracking system.

• Trained new employees on multiple medical billing programs and data entry software.

• Excelled within deadline-intensive environment, ensuring accurate and on-time completion of all projects.

• Built strong client relationships and provided high value-adding services, resulting in a 15% company market share increase.

• Created fliers, pamphlets, and materials for presentations

• Planned client relationship cultivating events to promote growth, resulting in an expansion of clientele base by 60%.

• Responsible for implementing all business-building and relationship-building expectations with 150 uniquely assigned accounts and customers.

Supervisor

2001 to 2003

UPS – Austin, TX

● Participated in various incentive programs and contests designed to support achievement of production goals.

● Developed tool to track and monitor personal sales opportunities, deals in progress and finished contracts.

● Built strong client relationships and provided high value-adding services, resulting in a 15% company market share increase.

● Communicated regularly with territory, regional and strategic managers for daily support and strategic planning for accounts.

● Retained and ensured proper handling and care of hundreds of existing client accounts.

● Consistently met and exceeded department expectations for productivity and accuracy levels.

● Researched and customized service proposals for clients.

Education

Texas State University

San Marcos, TX, US

Communication

Bachelor of Arts

● National Deans List, 2005 - Honor given to 1/2 of 1% of all college students in the U.S

● Relevant coursework: Fundamentals of Communication, Strategic Sales and Marketing, Statistics, Finance and Microeconomics

● Concentration in Public Relations and Advertising

● Coursework in Business and Management

● Coursework in Communications and Journalism



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