Manager High School

Magda Julie DONALD

**** ****** **** ** *****, AL 36360 Phone: 334-***-****

E-mail: **************@***.***

OBJECTIVE

To secure a position with a well established organization that will enable me to utilize my strong organization skills, maximize my management skills, and my ability to work well with others.

SUMMARY OF QUALIFICATIONS

Dedicated manager with strong work ethics and ability to build loyal guests. Experienced in operations management, sales, budget development,staffing and cost control. Communicates effectively with customers, vendors and staff. Able to motivate staff to perform to their full potential. Exceptional organizational and planning skills. Enjoys new challenges.

WORK EXPERIENCE

Operations Manager (1/2002 - 4/2012)

Longhorn Steakhouse, DOTHAN, AL

-Overall shift execution through operating procedures, creating outstanding guest satisfaction.

-Responsible for daily operations of over 80 employees, and direct supervision of over 25 employees.

-Responsible for staffing area of accountability in support of business needs. -Scheduling and productivity of staff.

-Training, education and development needs of new hires and existing staff members to maximize performance.

-Conduct performance evaluation.

-Ensures compliance with operational standards, company policies and federal, state, and local law and regulation.

-Prepare sale forecast along with production planning to insure inventory management and proper ordering and receiving of products and supplies.

-Works with machinery and production equipment, including slicing machine blades and gas or propane. Work under slippery walking surfaces with frequent heavy lifting.

-Monitored and set up maintenance on all equipment.

-Responsible for receiving, loading, and unloading

all product, and supplies verifying everything on invoice is correct.

-Responsible for data entry on all invoices into computer program correctly. -Handled and resolved all problems, including bad product, shortages, and wrong products shipped.

-Responsible for all quality, and safety standards.

-Coached to increase profits by suggestive selling.

-Investigated and resolved food/beverage quality and service complaints ensuring guest satisfaction.

-Responsible for all health and total quality inspections.

-Utilized peoplesoft to enter in new hires, process transfers, promotions, and terminations.

-researched employee issues to include payroll and benefit questions and worked with appropriate company departments to resolve them.

-Counted, prepared, and reconciled daily bank deposits.

-Maintained and balanced bar drawers and safe.

-P&L management.

-Inventory management- Quality control increased effiency by organizing the inventory storage and tracking methods.

PHOTOGRAPHER (5/1998 - 12/2001)

EXPRESSIONS FOREVER, MONTGOMERY, AL

Responsible for booking photo shoots at schools and day care centers. Set up all camera equipment, specialized in photographing children up to age 12. Responsible for going back to centers and selling portraits.

SUPPLY CLERK (7/1991 - 2/1993)

US NAVY, MOFFETT FIELD, CA

-Monitored parts for time change and scheduled maintenance.

-Maintain records of inventory levels of parts and equipment through data entry system.

-Maintain, document, and record all transactions and make sure all systems are in place.

-Responsible for upkeep of stock room. Confirming all stock numbers are correct and put in correct place, making sure all hazardous material are clearly marked, labeled and put in hazardous area.

-Received and delivered orders to other flight hangers.

EDUCATION

High School Diploma or Equivalent

Slocomb High School, Slocomb, Alabama

ADDITIONAL QUALIFICATIONS

Military Service U.S. NAVY

Certifications and Licenses Servsafe Certification

Volunteer Work

Active volunteer with American Red Cross

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