TROY KINNISON

*** ******** **. ******, **. ***** kx77qw@r.postjobfree.com 515-***-****

QUALIFICATIONS PROFILE

Highly competent senior-level PCI/Network Security Engineer with more than 10 years of experience in administration, implementation, troubleshooting, and support of mission-critical enterprise systems.

Proven record of optimizing performance via visionary leadership, strategic planning, process design, and technology innovation.

Highly skilled in providing consultative and hands-on technical expertise in systems builds, configuration, upgrades, problem-solving, and training.

Catalyst in initiating and effecting change to propel overall technological and/or organizational effectiveness.

Unique blend of multifaceted technical capabilities accompanied with exceptional interpersonal skills.

Willingness to relocate and/or possible travel for the right opportunity.

CORE COMPETENCIES:

• Project Management • Change Management • Documentation

• Team Building/Leadership • Project/Product Launch • Server Management

• Process Improvement • Customer Satisfaction • User Training & Support

• Requirements Gathering

• Network Design

• Manager • Vendor Relations & Sourcing

• Wireless • Technical Mentoring

• Network Engineer

TECHNICAL BACKGROUND

Certifications: A+ Certification

CCNA

Working on CSSP

Platforms: WinNT, Win2K, WinXP, Win2K3, Sun Solaris, AIX, Microsoft Exchange Server, MVS, UNIX

Software: Office 2003, Windows 2003 Server, Active Directory, Exchange Server, Word, Excel, Outlook, Visio, MQ Series/ MQ Web sphere, QPasa, BMC Patrol, Centra Online Symposium, PGP Encryption, Crystal Reports, Load Runner, Test Director, MKS, Informatica, Business Objects, Connect: Direct

Hardware:

Cisco Routers (,7500, 7200, 3700, 2500, 2600 models). Cisco Switches (6500, 6000, 5500, 4500, 3600, 3750, 2950, 1900 models), Cisco ASA Firewalls (5510, 5520, 5540). Cisco IDS/IPS, Digi’s, Servers, Desktops, Laptops, CD Servers, Print Servers; Cisco routers, switches, PIX firewalls; Secure E-mail Cards, Fortezza Secure Razz Cards; Satellite dishes for data and mesh voice networks, including, Azimuth Elevation, and Polarization.

Languages:

Protocals: C, C++, COBOL, Basic, Visual Basic, JCL, UNIX, REX and Dos shell scripting.

BGP, OSPF

Tools:

Cisco Works, Cisco Network Assistant, Solar Winds, Spectrum, Log Logic, Mars, Fluke Cable Tester, Toner, Spectrum Analyzer, Compass/ Inclinometer, fiber fusion splicer.

PROFESSIONAL EXPERIENCE

AVIVA USA CORPORATION, Des Moines, IA.

Network Security Engineer

Serve as a main technical presence for setting up the new data center in West Des Moines, IA. Responsible for purchasing, architecture and set up of Cisco NAC in the environment North America wide including redundant CAM’s and CAS’s in both wired and wireless implementations. Set up Cisco NAC Guest Server. Help in the deployment of wireless anchors and wireless access point installation and setup consisting of Cisco 5500 WLC’s and multiple types of AP. Installed and setup WCS to manage the wireless environment, building maps for each of the Aviva Campuses. Set up and administration of Cisco ASA’s, 6500’s, 4500’s, Nexus 7K’s, 5K’s, 2K’s and multiple access swiches. Administration of Check Point Firewalls. Installed Tuffin, an appliance to help with auditing of Firewall changes both ASA’s and Check Points. Set up and administer Cisco ACS server and setting up devices to use TACACS for AAA authentication. Help in the day to day planning and project work for the network team. Serve as project manager for my own projects.

SITEL CORPORATION, OMAHA, NE 2009-2010

PCI Network Security Manager/Engineer

Served as the driving force for PCI compliance for major credit card order company, ensuring that the equipment, networks, etc. are protected by access list, placed behind firewalls, and, separated from wireless networks, etc. Accomplish PCI compliancy by ordering or upgrading new and existing hardware locked down and can only be accessed by secure means, via SSH V. 2, snmp strings are in place, devices warnings are sent to Log Logic and Mars for monitoring as well as Cisco Works. Implement new hardware to include ASA 5510’s, 5520’s and 5540’s, install and configure 6500’s, 2950’s, 4500’s, 2800’s, and 7200’s. Install and implement intrusion detection cards on the ASA’s, place data Vlans, PCI screen scrape servers and wireless behind the firewalls and implement rules and access lists. Part of the Global Network Services team, coordinating installs with the site techs, directors and PM’s of the clients. Work with several teams to ensure new installs are PCI compliant, and, act as mentor to newer guys, ensuring that installs and implementations are done with accuracy and consistency. Install and configure Digi’s to be able to access the devices via console cable incase of failure or boot to rommon mode.

Key Achievements:

Determine what sites/clients need to become PCI compliant, make decisions on equipment, schedule, manage the project, and implement the changes.

Provide on-call support, act as the single point of contact for sites and clients when determining scheduled downtimes, or, slow times, coordinate testing, get buy off from vendors and the Change Management Board.

Serve as the Primary technical support for new installs and upgrades with site techs, site directors and client POC’s.

DRS TECHNICAL SERVICES, Tallil Air Base, Iraq 2006 – 2008

Sr. Network Analyst/ Site Manager

Serve as driving technical force for defense contractor, ensuring U.S. Military has optimal communications in combat zones. Secure operations of satellite link, Cisco switches, routers, Cisco Call Manager, and Cisco Pix firewall at all times. Maintain Sipr/Nipr network consisting of switches to include 2900, 3500, 3700 POE, 6500, tier 1 and tier 2 routers, Win2K3 Exchange, DC, Powervault and File Server. Perform all STAT Scans, update and fix any vulnerabilities and reporting to the security manager. Responsible for configuring and setting up VTC’s for the customer to eliminate the need to travel from base to base. Cisco Call Manager and Viop network. Responsible for running and terminating cat 5 and fiber optic cable for new installations. Rapidly troubleshoot and rectify systematic failures in highly tense situations. Work closely with military personnel, defining and meeting diverse project goals ahead of schedule. Manage activities of 10 subordinates, ensuring work quality and timeliness. Manage on-call rotation, shift work, vacation scheduling, budget management. Improve operations, retuning satellite dishes as well as reconfiguring and troubleshooting all types of equipment.

Key Achievements:

Administer 24-hour system coverage record of expeditiously responding to and resolving equipment malfunctions, minimizing downtime for users.

Act as single point of contact for all customers and employees at site.

Serve as technician for all network equipment at site: Maintain equipment including Taclane encryption devices, Promina, Cisco routers, switches, Tandberg and Scotty VTC equipment, laptops, Win2K3 Servers, manage Active Directory and mailboxes, and Cisco VOIP phones.

NTS/Wells Fargo, Des Moines, IA 2006

MQ Series Administrator

Consultant for the MQ team at Wells Fargo while working for NTS Corporation. Worked with the different groups to design and build new MQ instances on various platforms to include Sun Solaris 8, AIX and Mainframe. Also installed monitoring with QPasa monitoring agent for MQ Series, setting up specific views for the client, and teaching them how to use it.

ITT INDUSTRIES, Tallil Air Base, Iraq 2004 – 2006

Site Manager / Sr. Network Administrator

Serve as driving technical force for defense contractor, ensuring U.S. Military has optimal communications in combat zones. Secure operations of satellite link, Cisco switches, routers, Cisco Call Manager, and Cisco Pix firewall at all times. Maintain Sipr/Nipr network consisting of over 100 switches to include 2900, 3500, 3700 POE, 6500, tier 1 and tier 2 routers, Cisco Call Manager and Viop network. Responsible for running and terminating cat 5 and fiber optic cable for new installations. Rapidly troubleshoot and rectify systematic failures in highly tense situations. Work closely with military personnel, defining and meeting diverse project goals ahead of schedule. Supervise activities of 20 subordinates, ensuring work quality and timeliness. Manage Coalition Multi-National network activities onsite, including configuration and administration of satellite and KICC equipment. Enable broadcasting of live shots via satellite to Baghdad for Centrix network. Improve operations, retuning satellite dishes as well as reconfiguring and troubleshooting all types of equipment.

Key Achievements:

Administer 24-hour system coverage record of expeditiously responding to and resolving equipment malfunctions, minimizing downtime for U.S. Marines.

Project Management of any new installs.

Led establishment of first entirely operational network in post-war Iraq.

Act as single point of contact for all customers and employees at site.

Serve as technician for all network equipment at site: KICC equipment, Centrix equipment, including Taclane encryption devices, Cisco routers, switches, laptops, and Cisco VOIP phones.

Successfully troubleshot and resolved connectivity issues for military at Camp Arifjan, Kuwait.

CONAGRA FOODS INC., Omaha, NE 2001 – 2004

Systems Administrator

Advanced and bolstered company operations, administering Connect: Direct, MQ Series, TCS, PGP file encryption, Centra Online Symposium, Informatica, Vista Plus, Crystal Enterprises, Business Objects, Load Runner, Test Director and MKS on UNIX, SUN, MVS, Win2K and VSE platforms. Formulated a strategic vision for new projects and provided tactical implementation for product rollouts. Directed all aspects of project/change management, system design/implementation, corporate mission fulfillment, and documentation. Gathered requirements and assessed software, ensuring all business needs were identified and met. Guaranteed that all products complied with enterprise technology and architectural standards. Maximized users’ effectiveness, synthesizing internal training for Connect: Direct.

Key Achievements:

Piloted development standards for implementing Connect: Direct as enterprise-wide application.

Significant contributor to project management, design, architecture, testing, and implementation of Dry and Temperature-Control Warehouses.

Spearheaded several migration and upgrade projects for Connect: Direct and MQ Series, effectively conveying benefits to business partner and operating groups.

Built and set up traps within BMC Patrol to notify customers of failed transactions.

TEK SYSTEMS, Omaha, NE 1999 – 2001

Systems Administrator

Rendered a full range of hardware/software troubleshooting and support services, including account management and user training. Facilitated effective unified communications, serving as a liaison between helpdesk and server room. Provided technical expertise for Star Support, configuring and supporting officers’ laptops and desktops.

Key Achievements:

Key player in building standard Windows 2000 load for Windows 2000 launch.

Successfully bridged communication gap, enabling knowledge sharing between 2 facilities.

Slashed Stratcom’s machine build time 75% by creating Norton Ghost images of all new systems.

Improved troubleshooting methods via resource tracking of hardware and software.

Simultaneously operated communications support systems, intelligence data handling systems, LAN, and dedicated communication circuits.

HARRIS CORPORATION, Bellevue, NE 1999 – 2000

Systems Administrator

Managed NT operations in multi-domain environment consisting of 80 NT Servers, 3,500 computers and 2,500 users. Administered LAN accounts, mail accounts, system and user policies. Customized laptops for mobile units, including e-mail encryption cards, GPS units and mapping software. Supported executives’ and their laptops/desktops while traveling, including RAS dial-up access. Preserved system integrity and security utilizing a variety of effective backup and disaster-recovery strategies. Charged with design, administration, testing, server builds, and user training for DMS (Defense Messaging System) and secure mail cards.

Key Achievement:

Increased efficiency by implementing documentation and software library for tracking software, hardware, and equipment history.

Ensured Y2K compliance of all hardware, conducting tests and upgrades.

Pushed updates to clients via SMS; managed computers and troubleshooting.

Decreased PC load time 80% by building Ghost loads for all PCs.

Led consolidation and restructuring of file system on file servers for each cell at STRATCOM; responsible for infrastructure, user authority, backups, and management of each system.

Successfully built print servers, CD-servers, file servers, and several specialty software and database servers.

SITEL CORPORATION, Omaha, NE 1997 – 1999

Systems Operator

Directly accountable for server administration, system backups/restoration, and user experience. Partnered with hardware technicians, performing maintenance and troubleshooting. Collected transactions from call centers worldwide, enabling nightly processing of orders.

Key Achievement:

Streamlined nightly file processing method by writing UNIX shell scripts to minimized user intervention.

EDUCATION / TRAINING

B.S., Business Information Systems

(pending completion of a few elective courses)

Bellevue University, Bellevue, NE

GPA: 3.6, Major GPA: 3.6

A.S., Technical Computer Services; 1997

Nebraska College of Business, Omaha, NE

GPA: 3.63, Major GPA: 3.63

Professional Training:

A+ Certification IBM Mainframe IBM MQ Series Administration Windows 2000 Administration

Connect: Direct Administration MQ Series Administration OS/390 & UNIX

Cisco CCNA course Model-Netics Training Certification KICC CMN Remote O&M Training Course from Lockheed Martin in Camp Arifjan, Kuwait

Clearance: TS/SSBI

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